This company was on top of my problem within hrs. They set up a free consultation for me first…read morething that morning! The service technician was very easy to communicate with and has 29 yrs. of experience in the field. Within 1 hr. of his arrival he had asset the problem, gave me an estimate to fix the issue and had it fixed within minutes!! The price was reasonable and I let the "Pro's" handle the rest! I couldn't possibly say enough good things about this Company from beginning to end. They are the BEST at what they do in my opinion! Thanks gyes and gals for the service you provided me. Keep up the Great work

First time using Rooterman of Muncie which was sent by our home warranty company…read more We were very happy with their service. Rooterman showed up at the time scheduled and diagnosed our plumbing drain line problem. They installed a new clean out and jetted the pipe, then showed me the pipes via the camera they use to check everything out in the pipes. I was very happy with their service and highly recommend!

Barry did initial work for me at a house I was selling which went fine -- I needed another project…read morethat he was paid in advanced to complete work but it was never completed because the new owners went to another company and he has since refused to respond to any communication on getting my money back. 1200$ that he has pocketed from mine and my girls mouth. Just fyi on the "business owner" you might be considering. I am now having to file with the courts in getting my money back.

I am a Property Manager- I contacted this company on Wednesday morning and scheduled a request with…read moreBarry to go to a home and have the water turned on in Anderson (crawl space). He assured me that they could go to the house the next morning (Thursday) and that I would be billed and I could pay via credit card. I contacted him early on Thursday morning ensuring that they would be going out, he confirmed. I contacted him in the afternoon to check on the status, he stated that they hadn't made it yet because of emergency calls. No big deal. I then contacted him a 3rd time later in the afternoon to confirm the work was completed (4:58 PM), and he then asked if it could be done the next day (today). I had to take the initiative to communicate with him the entire time to get answers. Unfortunately, I don't think this is a reliable plumber and I would not recommend. Note- this was a very easy / fast job that needed to be done on Thursday (turning water on).

One of the 2 workers made a comment on the cleanliness of my kitchen which i think is very…read moreunprofessional when u are there strictly to do a service, not to clean or judge the area. I only was able to catch one of their names, Jacob was very respectful and communicated nicely. overall okay service i just felt disrespected in my own living spaces

I would not even give them a star. Right from the start it's all about the money they're strong in…read moretheir sales I agreed to everything they suggested to the tune of $22,000. Right away the main well pump motor that they installed brand new had a problem with it they had to come back multiple times to fix it I told him I wanted a new one. The plumber that was supervising the job told them in writing that I needed a new pump, they denied it he had to come back repeatedly to make a minor adjustment on the pump he showed me the adjustment barely a quarter turn of a screwdriver so over the weekend it did it again I did what he said adjusted it barely a quarter turn and because of that they canceled my warranty and now they refuse to service me. I don't know the time patience or money to sue them, but I would suggest you go to a different plumber. Oh and by the way they said I needed a new well dug and that was the reason the pump wasn't working. Guess what I got another plumber he put a new pump in I have not had a problem with it since.

Get an quote before having this company do any work for you. If you don't, you might be surprised…read moreat the invoice you'll get. I used to use Tomlinson Plumbing, which is now part of the Benjamin Franklin chain. I needed a new garbage disposal. I called Tomlinson and made an appointment. I didn't ask for a quote because previously their prices were fair. This time, I got an invoice from Benjamin Franklin for $469.61. I called to ask for a price breakdown, parts vs. labor. I was told Benjamin Franklin doesn't do that; they charge a flat rate for the service. The disposal they installed has a list price of $139.00. That means I was charged $330 for an hour or two of labor. Don't use Benjamin Franklin or Tomlinson Plumbing without first getting a quote.

They were quick to respond, show up, and fix my problem. They replaced my sump pump in about half…read morean hour. Everyone I talked to was friendly and they knew what they were doing. Definite recommendation!

Terrible customer service from their front desk person all the way to the owner of the business…read more Our new water heater failed and started leaking. The water heater was under warranty was the good news, however the labor to reinstall the new water heater isn't covered. The front desk person told me that they (Enterprise) have nothing to do concerning the warranty of the water heater, that comes from the manufacturer. So how could we (Enterprise) expect the labor to be covered as well. Hmm, if your product fails that you sell, why would the customer be expected to pay for the installation again....? On top of all of that, the invoice that was emailed to me stated it took 3 hours to install, the installer was at my house for a little over an hour. So either the installer lied about his time or the owner is knowingly padding his invoices. Either way, the owner told us to take our business elsewhere.

Had a plumber out from this company two weeks ago for a plugged toilet that hasn't been flushing…read morewell. He said he "fixed" it by snaking the toilet. Yesterday, the carpet was soaked. The walls are wet. The toilet overflowed. We now have to replace the flooring and walls on one side of the house. It's level 2 or 3 contamination. I called for emergency service, and the phone person was rude and gave no date or time. Let's just say we went with a different company for the cleanup and repairs. Within minutes of the new plumber from a different company looking at the toilet, he said we should have replaced the toilet due to calcium buildup, age, etc.

Tom Needler is the absolute best! On-time, fast and reasonable!read more

Needlers was excellent!!! Just from my description of my problems, they knew what the issue was…read moreand how to fix it. They got my drain flowing again. They contacted me several times to let me know they were on the way which I appreciated very much. Father and son team. They didn't seem to mind questions from someone who knows nothing about plumbing. I found their price to be fair and they even wanted to clean up my bathroom floor. I told them thanks but I would do it. That was going above and beyond. Turns out my new home does not have a clean out that we could find. I will be asking them back to put in a new main drain line with a cleanout. Thanks Needlers!!!!!!!!

I have found my go-to for this type of service at my home. I found Gregory's via an internet…read moresearch, made the call, and he was able to come out with a colleague the next morning. Ivan Gregory is professional, knowledgeable, patient, explains everything well in detail, and is someone I would highly recommend for your plumbing, sewer and drain needs. Again, I will no longer work with anyone else for this type of service.

From the owner: We are experts in sewer and drain cleaning, camera service,read more

Long story short. Previous owner warned me about my trees and old pipes. Same issue started up…read moreagain this year and i call and ask about the special that's going on. Nathan was called out to my house. He gave me a list of options that would be best. Unfortunately i couldn't afford those options and i didn't get approved for financing. So Nathan gave me a previous option from his list minus the camera and got me taken care of, along with made sure i had the information for the best option to take care of my issue once and for all. Nathan saved the day and kept my wife from removing me from this world! Thanks Nathan!

Honest & frustrated…read more If I could leave 0 stars, I would. I reached out to several other local plumbers first, and while they couldn't get me scheduled until later in the week, they were at least upfront about their availability, so I scheduled appointments with them. I then contacted Mr. Rooter and was told they could come Wednesday. Based on that appointment, I took time off work to be home and available. Then, 1.5 hours before service hours end on the day of the appointment, I get a call saying they need to reschedule. I completely understand that local plumbers are overwhelmed right now with everything going on with the flooding, and I genuinely have compassion for that. But I am overwhelmed too. I have been dealing with not being able to properly use the water in my home since the flood, and I'm trying to get this resolved. What exactly is the point of making an appointment if you can't honor the time you gave the customer? I could have kept my other appointments instead of rearranging my work schedule and losing money to be home for an appointment that ultimately wasn't going to happen. I understand being busy. What I don't understand is confirming an appointment, having someone take time off work to be there, and then canceling it the day of.

They offered a FREE estimate, theb they came out and charged a $99 diagnostic fee before they sent…read moretheir estimate that was 4X higher than everyone else. Avoid at all costs!!!! They will screw you!!!

Summers repeatedly parks right in front of the stop sign on my dead end road. Making it impossible…read moreto pass around them without going into neighbors yard. Also lucky nobody tried pulling onto the street while I tried fitting my truck around them. There was available parking on the main road right in front of them with a walkway to the house they were working on. I said something to the guy and he just shrugged it off and said I had room. It is illegal to park in front of a stop sign. Summers employees are rude and have no regard for anyone but themselves.

Crawlspace flooded with water; I was out of town and worried. They quoted $2000 to just plumb out…read morethe water. I asked for a breakdown of the cost and they immediately said they're not interested in the job. I contacted another plumber and was able to get it done under $400.

These folks are awesome! Super responsive! Really nice on the phone and showed up the same day…read more Did a little more than originally needed with only a little bit more of a charge. They will be my go to from now on!