Contracted with ICD for a functional router. We paid:…read moreRouter: $248 Labor: $ 95 TOTAL: $343 What did we get? A router that provided partial internet for 10 days. Contacted ICD, they sent a team to troubleshoot, which I appreciated, but they also didn't complete the fix. The next day we lost all internet and TV. But ICD sent us a bill for $213.75 for the "troubleshooting" that didn't work: We went and bought a new router (same model) and found another installer who replaced it for us over the weekend. At this point *we are out $817.99 for a functional router.* We returned the $248 router to ICD, but they never refunded us. It's unthinkable ICD is making us pay for their labor to fix a defective router ICD sold us that we had to replace and install at our own cost.

We needed a lamp for our theater projector in a hurry. Dustin was able to…read more find the exact lamp we needed in the Lower 48 and we had it within a couple of days. Great service!

I locked myself out I called the number…read more Prompt answer with nice professional attitude Chris contacted me and got me back into my locked house Prompt courteous and professional Thanks

I called a different company to fix a faulty breaker in my old "pushmatic" panel, but they were…read morebooked for days. They were kind enough to recommend Power & Light, Inc. As we all know, "we don't know what we got til it's gone" and I couldn't live without bath, kitchen and living room lights for 3 more days! I called on Monday and they were here on Tuesday morning...and an hour early! I felt bad as I was in the shower and missed the knocking on the door, but the electrician waited and didn't give up. That was the first thing that impressed me about this company. They could have easily gave up on me and moved on to the next job. I felt like an important customer right from the start. Dillon went right to work, immediately identified the problem and even found a way to save me a couple of bucks! He was kind, professional and efficient. I will not hesitate to call Power & Light, Inc. for any future needs. Give this company a call!

Absolutely a top notch company! They do amazing, high quality work. They're very good…read morecommunicators, professional, respectful, and provide weekly updates in writing, by phone and with photos. Their pricing is fair also. It's obvious they treat other people the way they'd like to be treated. I'll never go anywhere else in the future if my husband and I need their services again. Thank you Gabriel, Jason and crew!!

In this prolonged deep freeze they are working 12 hour days 7 days a week. They arrived at 8 pm and…read morehad water flowing in about an hour. We had been frozen in our service line for days. After us, they had 2 more jobs awaiting them.

It's been a week since I contacted Libby thawing. I spoke with them several times and they told me…read moremore than once they'd call when they were coming out. Had I not called Taylor Services I would still be without water with no updates from Libby. I would not recommend & would give negative stars, if that was an option. Super disappointing!

We had foggy windows and had a few people come look, Window Medics was the cheapest and we were…read moreglad we didn't have to replace the whole window, just the glass. We had a quote with in 20 minutes and scheduled a week later. Since we also have a slider that had to be ordered they will be back in 4 weeks. They were Professional and Quick, only 30 minutes to replace, just glad it wasn't super cold outside. Would definitely recommend and will use them again.

Terrible. Let's start there. Had someone come give me a quote for window defoggimg. Quote cane back…read morefast. But I emailed several times and called several times and got no answer, to schedule the work. Email response took a while. Then finally got a call about the work. They only do the work Mondays and Wednesday's from 1-4. That doesn't work for someone who has a full time job. They are not flexible on times or days and don't work weekends or even evenings - it's light until 11 pm right now. Guess they don't need or want the business that badly.

What thay did right: They fixed my inoperable safe. It now…read moreoperates as new. For that, I thank you. Where I feel that there is room for improvement: COMMUNICATION! Talk to me. It is my belief that when a customer requests an update five times in a nine month period of time, a minimum of one phone call is an appropriate response. The experience would've been been less disturbing if I had chosen to just throw the safe in the dumpster with all of the contents inside and go purchase a new safe from any one of the dozens of places that sell safes in Anchorage.

Use to be a great company & we used for years, but I would NOT recommend them. We contacted them…read moretwice within the last month and twice there was no customer service, nor did they seem interested or have time to listen to our needs or want our business.

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!