I've been a customer for about a year. It's self-storage. Hasn't flooded or burned down yet, so two…read morestars I guess. In that year, the facility has been sold once, rates have increased twice, I've had to reconfigure autopay 3 times, and I've gotten bogus "sorry to lose you as a customer" messages twice. If you're on autopay, the automatic payment happens on the due date. If you log in on the due date, your account will always show "past due". When they raise the rates, the new rate doesn't go into effect until the due date. So if, say, you are a responsible person and always pay your bill before the due date ... surprise! You actually underpaid! Better double-check constantly! Every time their database forgets I'm paid up, I've had to call in, wait on hold for nearly an hour before talking to somebody who was able to confirm that no, my account was indeed paid in full, and they hadn't auctioned off all my stuff after yet another mysterious database error in their favor, gosh we have no idea why this keeps happening so sorry sir. I'm on hold again right now. Maybe every self-storage facility is this sketchy, but Store Space feels like they're just always looking for a way to steal my stuff and it requires constant vigilance and it sucks. I CAN NOT WAIT to get my things out of this place.

This place is a rip off…read more Code wouldn't work for gate or door access. No one there for 3 business days to assist. Corporate office in Winter Garden, Fl could not help. So I had to find a new place. Girl at counter would not show us how to use these codes when we signed up because she wanted to talk to her friends when we paid for this. " It's Easy" she said. Huey!!! Tried to get my money back...no way to get 3 months rent back for no access. Amex was no help. Plus, I now am paying for another place. Plenty of better places in town for the same $$$. I suggest using all others.

Jose, Emmanuel and Nyair were great! Hard working and…read morecourteous! Highly recommend this company!

Schedulers were friendly, responsive, and flexible And even accommodated a change in schedule…read morewithin a week of the scheduled move. Moving crew (Ronilson, Colby, and Felton) arrived on time and did a full days worth of work in about 5 hours. They did not take any breaks or slow down and were extremely attentive to the items they were handling. They even unloaded an entire shipping POD for me at the end because of how ahead-of schedule they finished he planned move. These guys were awesome!

I wanted to thank Anthony Palumbo for his professionalism and courtesy while attending to my rental…read moreat Compass. Not only is he friendly and is truly focused on the customer, he is very attentive. Nice to see an employee who is not just "doing their job"I was treated with respect and kindness!! Way to go Anthony and ty again!! Keep smiling!

I've had my things stored here for 2 yrs & my rent went from $140 to,$253 in the past 1 1/2 yrs…read morewith 3 increases in that time!!! They're climate controlled units got flooded so I'm sure all the increases in rent has come from their insurance premiums going through the roof!!! I'm moving my stuff out as soon as my daughter gets back in town!!! Besides all the increases this place has rats real bad! Go to a family owned storage facility, they won't charge nearly as much as Compass Self Storage!!! They are (one of) the worst!!! And go to a better neighborhood with (out) less rats!!!

My daughter signed up for this service at the end of her freshman year. I helped her pack her…read moreitems (numerous boxes). It was a gamble as we had not heard much of this company and it was literally everything she owned for school except what was in her carry-on suitcase. We returned in September and found everything intact and well cared for. The crews (both pick up and drop off) were polite, professional, super-hard-working and very accommodating. They have this college storage field down to a science! We were in touch with management (Andrew) over a question about storage and payment and he was incredibly professional! Excellent customer service! We will definitely be using them again this summer, and every summer going forward!

My son, a Brown student, has used College Storage twice. They are wonderful. They are very…read moreorganized and everything is returned in perfect condition. I especially valued College Storage when my son was required to quickly pack up last March at the beginning of the pandemic. I couldn't help my son move given we live in the Midwest. The folks at College Storage went out of their way to help us and responded seamlessly to the changing instructions from the university. They helped preserve my sanity during these crazy times. They also supported us through Brown's changing decisions regarding the return. Once again, my son received his items back in perfect condition. I can't say enough good things about College Storage!

Staff is terrible- never in the office. They confirmed I was moving in the day before but when I…read morecame the next day there were signs saying be back in 30. After waiting 30 minutes, they still weren't there and similar signs were posted the other times I came back. No respect for customer's time.

Don't store your property at CubeSmart at Concord St I. Pawtucket, they plowed I'm my parking…read morespace so I could not access my vehicle and their General Manager told me tough luck, i have to shovel it frozen mass myself, it didn't matter that they were responsible for blocking me in and there was nothing I could do about it. CORPORATE office said they would have it taken care of yesterday, the snow is still there. I'm going on 2 weeks now without being able to move my property. VERY DISAPPOINTED CUBESMART.

Had a problem where they suspected damage years ago and they had to check the storage unit…read more.. Didn't get much info but apparently it was ok? We came in and everything was fine but we should have been notified immediately. This year the price has gone up closer to almost another extra 25-30 dollars if I recall and that's a pretty big hike considering it was like 50. Also considering the fact we were *NOT* notified despite them assuring us they sent word out (only after the fact when called) so I'm not sure if that was sheer laziness by not checking all the boxes or if they were just trying to pull the wool over our eyes. We literally only found out upon paying it after the new year. No mail, texts, or anything. We're thinking about cleaning it out and bringing things home because moving everything somewhere else or finding someone to do that would be too much of a hassle as I'm very disabled and can barely get out of the house. Can't fault them for this but not a very good situation to be in and I still hold a lot of grief regarding my father and another relative's deaths which is what forced us to get a storage unit in the first place because of my father's sister locking us out when I was still basically a kid. She took the house and lives literally right down the street from where we ended up having to put our stuff. I feel bad for the staff because just judging by the way they worded things and their tone of voice when asked about the increase ('it's the owner') he sounds like a piece of work

The good: The facility is clean, well-maintained, secure, and reasonably priced…read more I had to call the maintenance staff twice to open the freight elevator when it was stuck. In both cases they came promptly and were friendly. The bad: The storage lockers are open only from 7AM to 7PM, seven days a week. Maintenance staff is available only from 7AM to 3:30 PM, Monday thru Friday. Passengers are not allowed in the freight elevator. The elevator has both an inside door and an outside door, both on ground level and on the second floor. If all four doors are not closed and latched, the elevator gets stuck and you have to call maintenance. You have to climb a flight of 17 stairs to get to the second floor because you can't ride in the elevator.

Absolutely horrible service, employees that simply don't want to do their job The fact that they…read moredon't know the definition of simple words is astonishing trust me...go to another facility or just read the reviews. They're accurate. I asked the same question to three different employees and I got a vague response that didn't answer the question that led me to have to look for myself. I say it again just find another facility!

Michel G was absolutely amazing! He truly helped us out during a challenging time today and we are…read moreextremely grateful for this angel on earth! The world needs more people like him and I hope U-Haul knows how much of an asset they have with him.