walked in the wanting to try on shoes for graduation (i was dressed nicely, carrying a pretty expensive ysl purse) i clearly had the money to buy said shoes. I asked to try on shoes, 20 minutes later the sales associate only brings out one of the 2 pairs i ask for (without the box ‍) and won't let me take the plastic off. i was not taken seriously and wasn't treated like someone who could afford gucci. took my business to nordstrom where i dropped $1,020 on shoes. read more

Gucci - Leather Goods Near Me - Oak Brook, Illinois

Wandered in one afternoon and even though my husband said those magical words "Get whatever you want." I was actually stumped because I hadn't done any research on what I'd select. Greeted by Valerie and a few other associates, it was a very welcoming visit. I kindly let Valerie know I didn't want to impulse buy so she set me up with her number to reach out to her when I was ready. As luck would have it, the day I wanted to go back she was off that day. No problem, she made arrangements with two other associates in the store to assist in my purchase. I got there and Pamela made the sale seamless and efficient. Pro tip, if you live in a state where the sales tax is lower, simply have them ship your items to your address. There is complimentary two day FEDEX shipping and you'll receive a text or updates in your Gucci account on the status of your purchase. The website also helps manage your purchases, build a list of saved items and this comes in handy if you want to text your associate to have items ready for pick up when shopping. This isn't a flagship store but if you know what item you want, they can arrange to have it shipped to store for pickup, shipped to your home based on your choice. Positive experience during this shopping trip and I would even reach out to Valerie again when making future purchases. read more

For an extremely high-end boutique they treat you with the finest quality even if you're just browsing they make your experiencing purchasing such a memorable beautiful experience. Explain to you about the product and tell you what not only looks right but makes you feel like you're purchasing a lifetime purchase With no pressure the employees are as if they know your whole life excellent customer service beautiful store highly recommend checking it out and no Cook county taxes read more

Purchased a new Gucci bag at Paris Charles De Gaulle airport, once I reached my destination I checked my bag and there was a leather rip on the side which I noticed after i reached home to Chicago. Mr. Dejuan Evans. at oak Brooke mall, He was v. patient and knowledgeable. He is the best and very friendly solved my problem in minutes by exchanging it with a brand new bag. read more

Poor customer service I've been waiting for 3 months for a pair of earrings to be returned

I recently accompanied my mom to the Gucci store in Oak Brook, and we had the pleasure of being helped by Pamela V. Our experience wasn't a simple one-time visit--we actually came in three separate times because my mom couldn't decide on the perfect purse. Each time we returned, Pamela greeted us with the same patience, professionalism, and kindness. Pamela was incredibly knowledgeable and took the time to show us multiple options during each visit. What impressed me the most was how patient and respectful she was with my mom, who struggled to make up her mind. Instead of rushing us or showing any frustration, Pamela consistently offered thoughtful guidance and reassured us that she wanted us to find the right choice. By the third visit, we finally found the perfect purse, and I cannot thank Pamela enough for her dedication and professionalism throughout the process. She treated my mom with such dignity and respect, which made the entire experience enjoyable. Pamela is truly a gem, and I highly recommend asking for her if you visit the Gucci store in Oak Brook. She provides exceptional service and makes sure her clients feel valued and cared for. Thank you, Pamela, for your patience and for helping us find the perfect bag! read more

Very disappointed with this location, it's nearby and has a large selection, however extremely pretentious staff and most importantly they don't want to take care of they longstanding clientele. Brought in an older pair of driving loafers with almost no wear to soles, slight scuffing at the toe but literally both heels completely detached from soles from rubbing on car mats over some years of use. This is the kind of situation where there was an obvious defect yet Gucci refuses to repair or replace, credit towards a future purchase - absolutely nothing for me! This is not the customer service you expect to receive from this iconic brand. Even Lululemon which costs Pennie's compared to Gucci but takes care of their customers and will make things right! Honestly will take Gucci off my holiday wishlist going forward and will encourage others to do the same because who wants to spends thousands on leather goods that fall apart with minimal use. read more

Oak brook location lost the good customer. I'm not shopping with Gucci ever until this guy apologized to me of making fun . I asked him I want to see manager.ignored me laughing with Sade security of mall . Disrespected very good customer service. I quite on Gucci store to purchase spending money like this .treated like this read more

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Wow I love the new stores. Christian my sales person was so attentive, very patient and showed me the purses I wanted to see but I already new which purse I wanted round vintage. Next month I will go back for the wallet lol. I loved the fact that the Gucci store had enough personnel and there was no outside line to get in so it was in and out for me. I truly love the ambiance and the couches they had vey chic and elegant. Love the intimate time you spend with your sakes person. I had a lot of fun read more

I am still waiting for Raquel to return my call/text or a manager. I agree with the previous reviews and comments they are so accommodating when they are trying to make their commission and sell you a product but the minute you need assistance with a defective product (Gucci belt) they are no where to be found. The buckle of Gucci belt should not be defected given the amount of money it cost. Raquel or Store Manager pick up the phone and bend over backwards for your customers!!! read more

Walter- Lee is the best so friendly and patient and makes sure the Gucci experience is amazing! Extremely knowledgeable about the Gucci history and what best fits your style for every day use. He's truly the best and made us feel so special when shopping at the store. A gem and one in a million. If you are looking to buy anything Gucci, he's the one to help with that purchase! read more

After purchasing a very expensive item, the saleswoman didn't take time to registered my purchase. While in Europe ( Barcelona ) visiting Gucci Store and purchasing another expensive item it was discovered that I wasn't registered. Also, the salesperson wasn't professional and concerned with my interest of getting my order. I am very tempted to include her name in this statement. read more

I have been going to the Oakbrook location even though I live within walking distance to the downtown location. I prefer the Oakbrook location because of Gabby. She is very genuine and friendly and is always helpful. I have been to other luxury brand stores, their services are nothing compared to what you get from Gabby! read more

Raquel at Gucci went above and beyond to help me today, it's been awhile since I have been in since my person left the company. Christian used to help me awhile back with all my purchases. He assisted me with all my gifts for my family during holidays. I introduced him to my aunt and he helped her as well. He assisted my husband in picking out gifts for me for my birthday. He also would invite me for special events. That said, it's been hard to find that same connection and I will say I've attempted to connect but honestly have not had that level of personalization happen. Today, I felt that when I came in and was immediately approached and assisted by Raquel to help fix my broken zipper in a gift my husband purchased for me. During my time waiting I asked about a bag that caught my eye and she took the time to show me the details and ask more questions. I felt she was listening to me and proceeded to ask her about some other things I was interested in and she then walked me over to show me other items. Her authenticity really came through and she then asked for my number to further assist me with future items that may interest me based on what she was hearing from what I shared. I then received a picture of the bag I liked which I felt was a nice follow up. This simple gesture gave me a little hope that I may have a new contact that could assist me with my needs in a way that Christian was able to. read more

On 6/5, I called Gucci's customer service looking for a specific espadrille in a size 6.5. No one had them and the reviews said they ran small. They found a 6 at Oak Brook mall. I asked them to hold them for me to try on for an upcoming trip. I get there and Jennifer is the person helping me with the 6. They feel too small and I am sliding down. She suggests some plastic supports that help with sliding. She shows me on her phone and I take a picture from my phone. I buy the shoes and asked the return policy. Jennifer says 30 days. I walk around my carpeted apt with the plastic applications. I decided that this would not work because I was sliding and the shoes were not comfortable and for $800. I needed to love these shoes.I left them at home and left town. Today, June 23, I come back to the mall, see Jennifer, and tell her I need to return the shoes and I will take a credit because I didn't have time to shop.One of the plastic applicators is still in the shoe. Of course, this is a different less best friendly best friend as she was previously. She needs her manager... no problem. The manager after who knows how long they needed in the back to investigate this shoe or call CSI, comes out and says they can't return this shoe because it is damaged. I hold it together as long as I could. Damaged how? Oh where Jennifer said to try the shoes with a plastic applicator? The manager wants to offer me a 6.5. Jennifer is no where to be found. Can't even say yes I suggested the plastic shoe insert. When the manager hears I just wanted a credit, magically the shoes aren't damaged and she promptly swipes a gift card for the nearly $800. Oh she did not tell us you wanted a credit. Upon thinking harder I ask for the district manager. New guys comes out that back. I let him know that I would like to be treated the same way I was when I was purchasing. All the director and manager could do was offer me a bottled water. Thanks I have one. Seeing that the "higher ups" both looked like me, you would think they have been through the same treatment they served me today. Brand new now I supposed. I AM STILL CONFUSED... were the shoes damaged for a refund only but sellable for a credit? Shrugs. Smug manager- "Take a pic of the back of your gift card", "You can't use a gift card online", "Would you like a bottled water". That's that passive aggression. read more

I had the best experience with 2 of your employees, Denita and Gabby! they went above and beyond their way to find an item for me, order it into store and even the in store experience! keeping me in the know of every step! my little daughter was with me and it left a lasting impression on her too. thank you! read more

Walked through the entire store the other day... saw about six different sales reps ( all heavily in convo didn't want to interrupt) not one of them said hello let alone Made eye contact...very surprised at the lack of customer service... why have so many sales reps on the floor if not one can ask how may I help you? Wouldn't have bought anything even if I did like anything...Went across to Louis Vuitton. read more

I had a very pleasant experience. My sales associate was Jasmine. She was very nice and accommodating as we engaged in my selection. See: Jasmine for the ultimate Gucci Experience read more

Gucci needs to do a better job in their stocking of the store and customer service. When I walked in to the Oakbrook Gucci to try and exchange a GG belt, that was given as a gift but was too big, (a) they were all standing around talking and barely acknowledged anyone had entered the store and (b) when I walked up to a gentleman asking for help to exchange a gift I was met with snobbish remarks and then told I couldn't exchange because I need the original card. So I leave and go back the following day with my husband who purchased the gift, the same situation occurs and we're told a new size can't be ordered without returning the first belt and then repurchasing a new belt with some lame excuse they are a flagship store. This is ridiculous that in 2022 a luxury brand doesn't have a better exchange process or treatment of their customers. Maybe you should look at your peers (e.g., LV) because they obviously have it together. Do better Gucci. read more

ZERO STARS would be more appropriate. Negative stars even better. Quick summary of the situation. Its getting close to Valentines Day, so usually my wife and i choose what we want to buy for ourselves because thats how we do it. She decides she wants a Gucci bag, and since im not a good purse picker i give her my blessing to pick it out and she knows its from me etc. She goes in and theres maybe about 10 workers and 5 potential customers, and one for sure customer (my wife). Nobody even approaches her even though she was clearly seen walk in. Shes kind of standing around not really sure of what her options are and the whole Time no one is taking care of her, while other people are walking in and quickly approached. Now mind you its the weekend, so were usually in relax mode on the weekend after working hard all week and at the same time taking care of our 2 teenagers and 2 and 7 year old. So we usually dont have time to get dressed to the nines before we go to the mall like most people here. Not hating on them but people with kids know how it is. But were not bummy either. Even if we were at the end of the day we are walking into a store with money in our pockets thats just as valuable as anyone elses, its not like we got confused and walked into the Gucci store not knowing what it was and how much it costs. My wife has a couple of bags already but im sure after this little trip to snobland that Gucci apparently is shes wont be getting anymore anytime soon. Which at the end of the day probably wont hurt them but who wants to give their hard earned money to a company that clearly looks down on anyone who they think isnt Worthy of their attention? I dont mind my wife buying nice things for herself because she works hard, this isnt the only company around that sells nice products. I hope whoever reads this thinks twice about spending their hardearned dollars here. Dont buy anything from this place, save your money or spend it elsewhere, you dont need this stuff anyway. read more

Manager and staff extremely unprofessional. Standing around in a group talking when I walked in. I had a return and experienced extremely cold service from the initial associate. When I asked to speak to manager she was engaging and argumentative rather than professional and informative. I do a lot of research before purchasing designer bags as I work hard for my money and I consider it an investment. One thing I expect and have always received prior to my service at this store is top quality customer care and experience. I would not recommend this store. read more

If I could give them -5 stars I would... I was at your store on Saturday December 17 with me two children (9&6) getting my husband birthday gifts. I drank an energy drink on the way and didn't think anything of it because I drink coffee like it's going out of style. When it came time to pay my hands started to shake incontrolable so much so my 9 year old had to complete the transaction. Shortly after my legs started to shake and I had to sit down. All except one of your salespersons were too busy checking their watches and were more concerned with me leaving the store. It was 20 minutes before closing, I called my husband to come and get me and he was 10 minutes away. Rather than showing the slightest concern the sales people were literally checking their watches as they looked at me. I had to ask my 9 year old to go outside and find a nearby bench... mind you it was 20 degrees outside. He came back and he and my 6 year old helped me get up.... My 9 year old struggled to open the door because no body offered to at least hold the door (your officer at the door was more concerned with looking at his phone rather then helping a child who was trying to take care of his mother). What's worse is your sales people were all standing around talking to each other and did not bother helping my 9 year old son open the door either. I had to wait outside of your store in 20 degree weather with two young children to wait for my husband to come and get us. This type of treatment was incredibly inhumane and frankly disgusting. read more

The Gucci store in Oak Brook customer service is horrible I am a African-American woman who works in the medical field and I was literally ignored in the store for about 25 minutes BUT I was followed by security from the time I walked in the door when a Caucasian employee heard me saying how displeased I was with the customer service the employee finally asked me did I need some help as I started to ask questions another Caucasian woman walked up to her and start to ask questions as well she told me to wait she will be with me in a moment and then start to help the Caucasian woman although she was initially answering my questions first and this is not the first time that I have been ignored in this Gucci store in Oak Brook the entire staff needs to go and take a customer service training class the only reason I gave it one star is because I had to put something in order to leave a review I will never ever step foot back in that Gucci store for as long as I live they are horrible untrained employees so good luck if you are going to shop there I would take my hard earned dollars and go totally out of my way than to shop at that store and I love Oak Brook I'm there at least three times a week in the shopping area but I will never step foot in that store EVER again GUCCI in Oak Brook DO BETTER read more