I have visited AIRE a few times, but this was my first visit to the Upper East Side location, and…read morethe experience was exceptional. I brought my aunt, who was visiting from out of town, to enjoy a relaxing day at the baths. She recently underwent major surgery, which has limited her mobility, and the entire team went above and beyond to make everything effortless for us. They accommodated her needs with such kindness and grace that we never once felt like we were inconveniencing anyone by asking for a little extra assistance. Gabriella welcomed us at check-in and was genuinely warm, friendly, and attentive from the moment we arrived until we left. She immediately set the tone for an incredible visit. We had massages with Gabriel and Anna, and both treatments were outstanding. We each left feeling completely relaxed and well cared for. Gabriel was also very accommodating outside of the treatment room, which made an already wonderful experience even better. Vanessa in the locker rooms and Alex in the bath area also stood out for their kindness and attentiveness. Every interaction felt sincere, and every member of the team contributed to making the day feel special. AIRE is always a beautiful, one-of-a-kind experience, but what truly sets this location apart is the warmth and genuine hospitality of the team. They elevated our experience to another level.

This was my first time visiting the Upstate West Side Aire facility, and overall I had a very…read morepositive experience. Every staff member I encountered was professional and kind, the facilities were beautiful, and the massage was honestly one of the best I've had. The only caveat for me was the experience at the front desk. While the staff member wasn't rude, I did feel that the welcome lacked warmth and attentiveness. I had prepaid for several add-ons, including a hot oil enhancement for the massage, a juice and wellness shot intended to be enjoyed during the bath experience, and an additional pressed juice. While I did receive the oil enhancement during the massage, the other add-ons were never explained or reminded to me throughout my visit. When I went to check out and return my bracelets, I was initially told that I was "all set," and I had to remind the front desk that I had prepaid for additional services. Only then was I given one juice. I appreciated that it was acknowledged, but I was still short the juice shot that was intended to be enjoyed during the bath portion of the experience, which unfortunately never happened. Because everything was prepaid in advance, I also wasn't really sure what I was supposed to do at that point -- ask for a refund for the missed add-on? I didn't want to make a fuss or create an uncomfortable situation, so I just left it alone. But that lack of attentiveness at the end did take away from what was otherwise a very positive experience. I think the front desk role is especially important because that person is both the first and last impression of the experience. They are helping set the tone when guests arrive, but they are also the one wrapping up the final moments before guests leave. As wonderful as the massage, facilities, and atmosphere were, the ending unfortunately became the part that lingered in my mind afterward. I genuinely wish the experience had felt a little more seamless and attentive from beginning to end, because otherwise it truly would have been exceptional.

My fiancé surprised me with a couples massage here and it was great! He had done a ton of research…read moreto find a place that gave good quality massages and was also clean! We arrived early for our massage and they were able to take us right back. I liked that we were able to fill out the diagram to show where we preferred they concentrate the massage and where we wanted them to avoid. The masseuse confirmed when he walked in and then showed me the timer for 60 min before beginning. The ambiance was perfect and we both enjoyed our massages. They even had a bathroom with a shower and robes/slippers for us to use after we were finished. It's a step above your no frills massage parlor! I would definitely recommend going here for a quality massage!

Highly recommend!!! I had the most amazing massage of my life. The spa is peaceful and the staff is…read morekind and welcoming. My masseuse, Milan worked wonders as if he has magical hands. Don't miss this experience

Eddie was absolutely spectacular. From the moment I sat down, he was calm, thoughtful, and clearly…read moreknew exactly what he was doing. He took the time to understand my skin and tailored everything so it actually felt intentional, not just a routine. The facial itself was next level. My skin looked noticeably brighter, smoother, and just... healthier. You know when you catch yourself in the mirror later and think, okay wow? That. Beyond the results, Eddie just has that rare touch. Professional but warm, detail-oriented without being over the top. You feel taken care of, not rushed. If you are booking, ask for Eddie. It is not even a question.

Would not recommend. The facilities are outdated, with limited amenities. There were plumbing…read moreissues that made the entire women's locker room smell unpleasant, and despite notifying the front desk, nothing could be done. My massage was excellent, but overall, the experience didn't feel worth the price.

Perfect spa in an unbeatable location. Crazy hot sauna and a great steam room, cold plunge, and hot…read moretub. Can't forget the great massages either! The renovations are looking great - I love the new locker room. Can't wait to come back and see this place in all its new glory.

Had a massage with Anthony today and it was amazing! I knew I had tight shoulders and back from a…read morelot of computer work but did not realize how misaligned the rest of my body was and how much tension I was carrying. Anthony was attentive to pressure levels and making sure that I worked out these spots to a point of relief. I left feeling great and he suggested the hot tub/sauna. Magic hands!!

I wanted to gift my best friend something we can both enjoy and I found a really good deal for both…read morea facial and full body massage . It was my very first time getting both services done ( how crazy ! I know !) Starting off with the pleasant voice to set up my appointment and follow up with an email and text confirmations. Once I arrived, I was greeted with a smile and confirmed my name. The place has an amazing vibe starting from the waiting area furniture and decor , the ambiance was on point with the low lights , therapeutic music and clean smell . My temperature was taken and I was given forms to sign and fill out and sign. In the forms they ask questions to know exactly what you need and what are things they should avoid doing in case you don't like it ( I don't like my feet touched and I wrote that. Either way feet massage was not included in the deal. I was prompted to a private room where I was to change out of my clothes and was given instructions on which direction to place my head and feet and was given a towel to place on top of me to cover myself. Both the ladies that serviced me (Jenny and Helen if I'm not mistaking there names ) were amazing ! Asked if I was comfortable at all times, instructed me to tell them if they should do it rougher or less rough to make sure the experience was top notch . Overall , it was a GREAT experience! My body and face were brought back to life !! Thank you so much ! I will be going back again soon !

I had a very uncomfortable experience here. I requested a female and I when I was under the covers…read morea male walked in. He kept commenting on how beautiful I was and was touching me inappropriately. At the end, he said "5 more minutes for you because your body is so beautiful". On my inner thighs, we was tickling and it was extremely uncomfortable. I left feeling violated and disgusted .

I visited for a 60 min massage. My massage was a 10/10…read more The customer service from all the staff was also excellent. I however was very disappointed with the size of the spa and the fact that there was no sauna or jacuzzi. Pretty much you just go in for a massage. For the same price, I can go to Mandarin Oriental which had an epic spa.

The spa met my expectations, the massage exceeded them…read more This is obviously retrofitted into an old hotel, not a luxury spa built from the ground up. I thought they did a great job with the space. The locker room was small but had several amenities offered like a steam room and showers as well as full choice of hair care items. The womens lobby had a few light snack choices like fruit, tea, and nuts. We were definitely glad we grabbed dinner at the bar before going. The massage was the best ive ever had. Eddie is truly gifted. I prefer a firmer pressure and he delivered consistently throughout the massage without me needing to ask for adjustment.

I was incredibly disappointed in my experience with Spa de la Mer. I booked 4 spa appointments for…read moremy friend group two months in advance, but when I received the confirmation email (the only one I ever received), there were only two appointments. The solutions they offered would not work as they were rescheduling to 6 hours later or have one of us have the spa treatment after everyone else finished. They could not guarantee all of us having our appointments at the same time and we were 2 days out from our appointment. Mistakes happen, but this is highly disappointing in the lack of communication as this may have been fixed if there was an original confirmation email.

The ladies at this place are so very nice, welcoming and helpful…read more I was gifted a 60-min facial while in town so I took advantage. The Mall of Asia location is a bit overwhelming so it was nice to go to a place for a bit of relaxation while getting a facial. And relax, I did. This is a little different from the one I just had at home -- there was no painful "extraction" of white/black heads. Maybe it's because I had none since I just had a facial not too long ago. Instead there was a gentle exfoliation, lots of applications of serums etc, and gentle massaging. I felt like I was truly being cared for. The only change I would make is to tone down the music to make it a real zen-like experience.

I had great experience at this spa! My boyfriend and I purchased the 50 minute Couples Swedish…read moreMassage and it was just what we needed to start off our anniversary. The massage rooms are downstairs and once you check in, they bring you there and give you a moment to take off your clothes. The masseuse asked me if the pressure was too hard or soft so I appreciate the attentiveness. Cleanliness is huge for me and the spa was very clean! Afterword one hour massage was over, we went back upstairs and were given some tea as a part of our package (we purchased it via Groupon). I want to come back here and experience the Rose room at a different time, but now that I am familiar with this place I feel very happy and will be returning Customer. Tips-- -Bathroom is on the first floor -If you have trouble with stairs, not too sure if this place is for you unless the owner responds and says otherwise. I didn't see an alternate way to go down the stairs. -I called to make a reservation and when I called they asked me if I purchased through Groupon yet, I had said no, and they said they would honor the Groupon price. That was cool with me, but when I went in with additional taxes and such it ended being more than Groupon's offer so I purchased with Groupon instead and canceled the appointment I made (this was weeks in advance so I didn't do any last minute changes, that would be unfair). Why 4 Stars? -- I came across a tricky payment situation that I wasn't pleased with, but it wasn't the *worst* situation I've come across. -There is a $10 sanitation fee and it is per person. This gets tricky because the website says $5 per person (I have the screenshot to prove it) but they still charged me $10 per person. Ultimately I have MUCH better things to say than anything, but I am big on keeping it honest out here. Even if it's just $10, still worth keeping accountable. None of this is to discredit the massage therapist, they are wonderful and deserve the best. Always tip on the original price of the service not the Groupon discounted cost!

A very nice spot, I took advantage of the Rose room which is a private apartment just for couples…read more Went for the package where you each get a one hour massage and then an extra hour in the apartment to enjoy the sauna or jacuzzi tub. They also provide two massage chairs and assorted sparkling water and water. Persecu or green tea or sangria is included. The apartment is spacious and has a great vibe with rose petals all over the apartment. Will return again!