They seemed a bit short staffed and low stocked, but their pro audio guys are awesome! I went in to trade/sell an old DJ controller and some speakers. The guy who helped me out was super knowledgeable and honest about how I could get the best price. As i was trading, i noticed a Denon DJ standalone setup out for demo. I mentioned off hand that i was curious about it, and had a good conversation with the guy about how it compares to more expensive setups. It's definitely bang for your buck! I picked out some Audio Technica headphones for the trade, and did end up getting the protection plan (the guy was honest and we shared experiences of having headphones snap on us. No upsell, just kept it real). I tried them out for about 2 hours at home, definitely made the right choice! Don't risk facebook marketplace deals. Guitar Center is legit read more

Thank you Shane Finch and staff!! Brought my guitar in to have it fixed after it had been messed up by another outside guitar repair man, but Shane fixed the electronics right up and had me ripping in no time sweat. And all of the rest of the staff have also been very friendly and helpful to me since I've been coming here, always making sure that I'm helped and assisted. Thank you guys!! read more

Guitar & bass background - decent. Keyboards- not so much. After decades of upgrading and updating my road and studio equipment, I've found Guitar Center to be, well, iffy. All stores stock the same products, but expertise varies from shop to shop. As a keyboardist with a decades long background in music retail, I'm sometimes disappointed at the less-than-current knowledge of staff in that department. read more

I went there to look at headphones. There way one guy helping someone at the counter. It seemed to be taking him quite a while to help his customer. There was never any acknowledgment that he saw me. I did not see any other employees and after 10 - 15 minutes I wandered around and never saw anyone. I usually expect someone to approach me it see if I needed help especially when you have your nose pressed against the glass of the case. I gave up and headed out. If they were super busy I could understand not getting great service. Felt like Home Depot service. I doubt I will go back. At least I saw headphones. I have been in other Guitar Center's that had great service and you feel good when you leave. Too, bad there aren't too many places where you can shop for wired headphones and cables. read more

Guitar center is always an amazing place to be. With a large variety of electrics, to even pianos and drums. They even let you test them out

I bought what I thought was aMIM Fender Strat. I wanted to find out what year it was by checking the serial number. That is when I found out that the neck and tuners were Fender. I feel like they did be honest about the guitar. read more

I agree with the bad reviews. They don't acknowledge the customers. I literally was there for about 45 minutes and nothing from anyone. It wasn't very busy. I was fiddling with some guitars and amps. I probably tried out 4 basses and 3 guitars. You would think they like to sell some maybe? I even submitted an application a while back. I have lots of customer service experience. I haven't worked in a music retail environment yet. I am a musician with some fair knowledge. Never heard from them. I recently applied again. I just want people to enjoy coming in. Music is fun. It's just sad.. read more

Haven't bought a new guitar in 45 years have a nice collection but all second hand and never owned a Gibson so went traded some stuff which was fine but whole staff was more interested in filling a rental band order was told someone would be with me basically just took guitars down myself got a epiphone Les paul which I love no thanks to them pretty disappointed in the experience will go elsewhere in the future read more

HORRIBLE!!!! Went elsewhere to spend my $2400!! The employees are completely rude, obnoxious and not very helpful. Will remember how they treated us and our friends. U hope this pandemic puts them out!!! read more

Guitar Center - Musical Instruments & Teachers Near Me - Boise, Idaho

This guitar center has some of the worst employees imaginable. I went to this guitar center with hopes of trading some gear in and buying a new guitar, but that went out the window when one of the black shirt employees decided to argue with me because I criticized his lack of professionalism and customer service. I highly recommend switching to Sweetwater or supporting your local small business music store. read more

Hello i am newer to Guitar and went in to this guitar center and as soon as I walked in one of their wonderful staff asked me if I needed help his name was Reggie he was super nice. I went in their to check out some guitars see what worked for me I stayed I was looking for a electric guitar He showed me a couple great options like a les Paul a strat and a couple other he said go ahead try em our set me up a chair a amp and a couple stands so I can try the guitars out at my own pace since i don't know a lot about the guitars he gave me all the information about them even what was the difference in the American Mexican and Chinese versions I ended on a sunburst Squire Bullet Limited edition HSS Stratocaster and I love it I also got a great orange amp. So if you ever need a guitar and your in Boise Ask for Reggie The cool guy with the beard he will help you with everything out need and more Here is the guitar I ended up buying read more

Guitar Center - Limited edition fender sunburst strat squire Bullet - Musical Instruments & Teachers Near Me - Boise, Idaho

Rude staff, completely ignored me when I wanted to ask a simple question! They actually finished their conversation before even acknowledging my being there!! Very disappointed!!!!! read more

terrible customer service. They will do or say anything not to give the price match guarantee! (basically called me a liar) even when their own employee could verify ???. I will never be a customer again. I used to be a loyal customer, spent $1,000's of dollars, but that doesn't matter... not in Boise. not worth it. I would recommend another local store. read more

Super friendly, knowledgeable and helpful staff! My husband, toddler and I came in the day after Christmas. My husband was able to find the guitar he looked up online... the woman who helped us, also tuned it for him so he could try it out. A gentleman working also offered a treat to our toddler and offered to help carry out our purchase-which was very thoughtful! Overall... a great experience! read more

Guitar Center - Musical Instruments & Teachers Near Me - Boise, Idaho

Needed to get a a string replaced and thought I would be dropping off my guitar to have to pick up in 1-2 weeks, but Robert the guitar tech fixed it for me on the spot with no charge! Very kind, friendly, and informative. read more

If you want out of the box at a full retail price, with a mediocre customer experience, this is the place for you. I really only go here when I need something right away. They guy that repairs amps and does guitar set ups is probably their best employee. I've had some good friendly service at the counter, but there have been times I've waited in line 10 or 15 minutes for no good reason. As a matter of principle I question any business that makes it a policy to collect my personal information (name, phone number, and email address) just to make a purchase. Seriously, I just want to buy some picks, and I'm paying cash, why does it have to be a 15 minute odyssey ? They'd do well to have a faster checkout experience nailed down. read more

I've always had great visits here, until I brought my Les Paul I built from scratch, which to me is worth more than a real Gibson, but I has a minor problem with the electronics, so I took it to Zach, their "guitar tech". He just acted like it was such a bother and he couldn't even talk to me, he would tell another co worker something and the co worker would tell me (the co worker was nice, he has long brown hair incase you're wondering who he was). Zach did not help at all! Then I get home just to realize he broke a wire and chipped some of the finish on the back! I can tell he did that with a screwdriver. So I am very disappointed. I will never take my guitar to Zack. Zach, if you're reading this, learn how to use a screwdriver! read more

The people who work here are fine. Some are great. Some are less so. They are certainly no worse than any other commission based corporate store. People should have compassion for them, imo. The problem with this store, and why I give it 2 stars - the selection of music equipment here is pitifully small. The prices are not competitive with online, and the selection is truly atrocious. I'd say 80% of their inventory is low cost toys made in China, not actual musical instruments. Of course they will break, of course they won't sound like you are expecting. If you are a first timer, go in and get your epiphone, beat one it and get your mustang guitar amp and you'll probably be happy. Anyone else would honestly just do better to take a very short plane ride to Hollywood and have the musical world at your finger tips, with prices to match. So, the guys and girls at this store are fine, but the inventory and size of the store is what really let's you down. It's just not set up to sell quality instruments. But, idk maybe they know their market. read more

The store manager contacted me today to help me return my gift card and made more than a reasonable effort to correct the situation by helping me get a few gifts for my husband. He was very nice, understanding and accommodating. I actually ended up leaving with another gift card but for half the value so I am now able to buy the gifts I needed elsewhere. I will be back with my family for all our music playing needs. Thank you so much Ben. Happy Holidays! read more

Great attention to detail! I had a wonderful time with everyone I worked with tonight! I came in just wanting guitar strings for my Fender acoustic and I ended up talking to a great guy I can't remember his name but we talked about electric acoustics and the pricing involved with them. I want to do more live sets and it would benefit me to go with one. I want to say thank you to Guitar Center for being knowledgeable and available to me tonight. I will continue my service with these guys! read more

I called this afternoon asking about a starter acoustic for my son. Josh answered and was very helpful giving me a few makes and price options. We went in shortly after and they were busy ( happy for that!) Nick greeted us and gave us some direction. He was bouncing between 4 or 5 different customers but always came back to check on the progress. My son tried a couple and again Nick was right there to see he had what he needed and rang up the sale. Very pleased with the level of service here. Kudos to your overworked/ underpaid staff. read more

The Home Depot of music stores. Whatever, they've had what I've wanted and I dealt with friendly, helpful staff each time I've been in. I recently bought a new stringed instrument there (if I tell you what, you'll make fun of me. It starts with a B and ends with -anjo). After a month, I ended up breaking an integral part of it from shredding so hard (not). I brought it back in. They had another one on the shelf which they handed over and even put the front strap hook on for me. Can't beat that for service. The only thing I don't like is how busy it gets on the weekends with kids (and some adults) living their dreams of death metal stardom on the drums and electric guitars. You can't hear anything but the tinnitus once you walk out. Every once in a while someone who knows what they're doing picks up a guitar and it's fun to listen to. read more

This was one of the worst experiences I've had in a while. Walked in asking about guitar strings. I was treated like I was stupid. Everyone was in a rush even though we were one of the only customers in the store. Everyone was irritated and I just wanted to get out of there as fast as possible. Will not be going here again and will be buying myself a new guitar elsewhere. Save yourself the trip and go somewhere else. read more

Nice selection, staff is helpful but they DONT hover which I really like. They seem to know the products well & don't try to up sell you on things you don't need. read more

Went to buy a guitar for my son's birthday, found a beautiful one, and told upon checkout the price that was clearly marked was incorrect. Then told it was going to be more than double!!! Frustrated! Disappointed! read more

Passing through town needed some potential issues sussed out on my guitar. Fred, the technician was immensely helpful, honest, and thorough. Classy dude, couldn't be more satisfied. read more

Not going back ever. Staff is not helpful or empathetic about products they shipped that was marked new but actually super used.

I have spent thousands of dollars here and not had the warranty honored two times when I took in broken products. Don't believe them when they tell you it will replace your item- that is not the process at all. I am a month out from initiating a warranty return and still have no answers and no replacement. read more

I went here to trade in a snare and pick up some new drum heads and actually left with money in my hand and the heads.....usually wouldn't happen .I would recommend this location simply for the staff,friendly and knowledgeable. I'll be back read more

I'm not good at writing reviews, so let's suffice to say that Guitar Center deserves the very best of reviews. End of story.

Kristen Cause is the nicest person that ever helped me at a guitar center. I've been to guitar centers all over the US and I never gotten better service. Thank you so much Kristen. read more

It took 20 minutes for anyone to help me or even say hi/welcome Then they told me they didn't have the adapter I wanted and went further on to say that they don't make one like that once I showed them it was on their site they choked up and tried to make an excuse Horrible service read more

I wouldn't recommend going to this place if you are a beginner. The staff are not helpful at all. I know nothing about guitar other than I want to learn how to play. I went here looking to purchase my first guitar and ended up getting it somewhere else. after being in the store looking at the guitars for about an hour and receiving no help at all the power went out so I decided it was a sign to leave. I was stopped and the door and asked if I had gotten my receipt checked. the guy was a jerk and acted like I stole something. I told him that I am not buying anything from them. I will never return to this store read more

Been into store twice .been greeted like a old friend .every employee has went out of there way to help & answer any questions. A great experience will keep going & buying all my music needs the guys in the repair department are awesome.. read more

I went in this store for the first time 2 weeks ago. I was immediately greeted and welcomed to the store. At entry is a table with a sign regarding face coverings and hand sanitizer. THANK YOU for that ! The staff was extremely helpful and knowledgeable without being pushy. They guided me in the directions that I needed to go. I have a 1948 acoustic guitar that needed some attention and when I talked with Fred, he reassured me that they could take care of it for me. While there I ordered a new guitar. Less than 1 week later, I was contacted about my repairs being done as well as my new guitar having arrived. EVERYONE in this store was more than helpful, knowledgeable, and seemed genuinely concerned about my needs and wants. In these scary days of COVID, I appreciate businesses that have my well being in mind as well as their own. Some people (see other reviews) think their rights are being infringed upon, they're closed minded fools ! Thank you Guitar Center ! read more

Really helpfull guys that work there, Ken gave me great acoustic advice like what to buy and what not.I also about blew out a frontman 120(sorry!). read more

I bought a used acoustic guitar in December 2018 from Guitar Center in Boise and picked in up on Jan 10th. It was in great condition and I was very happy with the purchase. About 2 weeks or so later I got a call from Guitar Center, I wish I could remember his name. Seems that my guitar also had a hard case with it which I had no idea about. He asked me if I wanted to pick it up or have it shipped. They shipped it to me free of charge and I had it about 3 days later. It was also used but in very good condition. I was happy with my purchase and never would have known about the case. Great customer service! read more

I'm giving a 3/10 because it took 10 days to complete the work on my guitar and I was told it would take roughly 3-4. I never received a phone call even though I was promised 3 different times that I would. I requested very specifically to have specific pieces of the guitar saved and once I finally got the guitar back the tech had completely forgotten about my request. I had the ONE request and it was actually very important to me and completely disregarded. Not sure I'll come back to this place. Everyone was still kind and helpful, but it only takes one person to ruin an experience, so thanks for that. read more

I purchased a new Yamaha Arius piano from the Boise store in July 2019 (approx. $1,000), and, at the sales person's recommendation, purchased an extended repair warranty for an additional cost. Within days past the 90-day return date, the piano simply stopped powering on. I brought the adapter in to see if it was the adapter, it was not. The sales person was quite helpful and worked with Yamaha's warranty department to find out the process. Well, you have to go to a Yamaha authorized dealer, which, in Boise, is Welch Music (great place!). From there, Guitar Center handed me off to Welch Music. The authorized repair person at Welch Music (Lanny) inspected the piano and was of the opinion that the piano had what looked like soldering from a prior repair job (as if it was a refurbished, rather than new piano)--I purchased a new piano (or so it seemed...). I contacted the Boise Guitar Center with the information and was basically told "oh, well"--its Yamaha's problem. No other follow up, no trying to make it right. After at least two trips to my house to try to figure out how to get the piano to work, Welch Music had to order a new motherboard (it is a digital piano). Lanny spent an enormous amount of time on the phone with Yamaha to come up with a solution. When the new motherboard was delivered, he came to my house after his normal work hours to install it. On December 10, the piano finally worked after about two months of struggle to repair....but....on Christmas Day (about 6 months after original purchase), the piano isn't powering on again, so I get to start the process all over. I am not faulting Yamaha--I'm assume I will get a new piano...but, the lack of follow-up or concern by Guitar Center with respect to the purchase I made from them (including that likely useless extended repair warranty) is a sure sign that this corporation is not customer oriented. I will not so much as purchase a sheet of music from this store. I do, however, highly recommend Welch Music! read more

Dason W. is right. These guys are jerks. Well at least the ones I have encountered. I have tried to go in there three separate times to ask some questions (help choosing a neck, checking setup, etc.) and every time was made to feel like I was wasting their time. This was on a variety of days and times. Eye rolls, huffs of irritation, rushing through questions with answers like "yeah yeah" or "whatever" or "doesn't matter" and the like. I even told the guy "I don't mind just looking around until you get time." His reply? "If I don't help you now, I won't help you." He then proceeded to brush me off in about 30 seconds. Yeah, thanks buddy. I shouldn't have even asked you. The crazy thing is that they depend on new people like me and Dason. Yet they can't be bothered with such beginners. When your business depends on something that is hard to learn and easy to quit, and then you make people feel like they shouldn't even be trying? Wow. Great business plan. I still have the same questions and would like advice but I won't be going back to this place. When you walk out of a store feeling worse than when you walked in, that's a bad sign. If you want to feel unwelcome and have your motivation squashed then shop here. Very rude and condescending. All around unpleasant experience. read more