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    Stereo Shoppe

    3.0 (10 reviews)
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    Home theater calibration

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    CenturyLink

    CenturyLink

    (365 reviews)

    I've been a paying customer of CENTURY LINK Landline Telephone Service and CENTURY LINK Internet…read moreService since August of 2021. I used the AUTO PAY system for over 4 years -- which means my payments were always on time. We moved from our Star, Idaho residential address -- 10 minutes away to an Eagle, Idaho residential address. I began the process of transferring my existing Landline Telephone service, one whole month IN ADVANCE, to make sure there would be a seamless transition with no interruption of service. Since that time, I've had NOTHING but one headache after the next with Century Link. No one within the Century Link Company is able to give me a straight answer or an intelligent explanation as to WHY service at our new residence still hasn't been established???? Obviously, it's because they SIMPLY CANNOT period. Obviously they do NOT provide service where I now reside. Why can't they just SAY this? Why can't they just give their customer a straight and honest answer???? Instead, they've been stringing me along for over 2 months now. Meanwhile, the TELEPHONE NUMBER THAT I DEPEND ON, remains in limbo. I've tried to PORT my phone number and Century Link ABSOLUTELY REFUSES accommodate this request. I have 5 pages of notes from the numerous calls I've made including the various dates and various names of different representatives that I've spoken to. BOTTOM LINE: The right hand doesn't know what the left hand is doing over there in "CENTURY LINK-LAND". What a sad and truly messy situation they must be in right now. I would hate to be employed by a company that has infuriated their customers to this extent. They clearly have some very serious administrative problems currently taking place at the Executive or Corporate level. What a terrible shame.

    I've been a CenturyLink customer for over 5 years, paying my bill on time every single month. When…read moreI recently moved less than one mile away from my old address, I called just one day after my new billing cycle started to transfer service. That's when I was told they don't even provide internet at my new address. Frustrating, but I tried to be understanding until they told me they wouldn't refund a single penny of the payment I just made for a full month of service I can't even use. I wasn't asking for anything unreasonable, just basic fairness. To make things worse, both Jeremy C and another representative were shockingly rude and dismissive. When I called them out for their attitude, they actually defended their behavior, saying they "know how to treat customers" because they've "been in customer service for 17 years." I was stunned that's exactly what good customer service should not look like. After five years of loyalty, this experience made it clear CenturyLink doesn't care about their customers only about policies and payments. I'll never recommend them to anyone again. If you're considering signing up with them, don't. Save yourself the frustration and find a provider that actually respects the people paying the bills.

    Stereo Shoppe - electronics - Updated August 2026

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