AJ is amazing. He did a great job fixing the headstock on my Gibson. I highly recommend!read more

had them fix 2 tube amplifiers and two guitars price was very affordable highly recommend. A true…read moremom and pop outfit

Came in for strings. What a shop. So many beautiful, high quality guitars. Price for strings was…read morereasonable and I'll be back. Wish they had lessons.

I went in to buy a new Martin acoustic, but the staff's bored snarkiness made me think they learned…read moretheir social skills in high school, and stopped there. The good news is I bought exactly the guitar I was looking for, the bad news (for them) is that I bought it at a different guitar store that had much better service.

I brought a Gibson J45 acoustic here for some work. They did a great job for a very fair price…read more If you need a new instrument, lessons, or guitar repairs - I'd highly recommend NH Guitars. These are very cool people.

I brought a guitar, amplifier carrying case and wires to sell. I bought this whole set up for my…read morechild that showed some interest. Needless to say, it stayed on her wall for almost two years completely untouched. I finally wanted to get rid of it. Brought it to NH Guitars, they tested it all, looked up what the going price is and offered me 65% of what it's worth. It was fair for both of us! Very friendly and knowledgeable and very fair people to do any buying or selling.

Exceptional service!…read more I was looking for a trusted, local luthier who would be both easy to work with and deliver honest, quality work at a reasonable price. I wrote off someplace like GC, knowing this wasn't their core business and unwilling to risk the higher probability of landing with a relatively unskilled tech who may only know the very basics of setup. Frankly, I didn't know if my guitar would need more than that but I wasn't going to find out the hard way, wasting my time and money or getting back a guitar that either wasn't fixed or wasn't fixed properly. I came across Kevin Chubbuck Guitars by phoning another local luthier, one who services/repairs acoustics and principally produces high-end handmade custom built acoustic guitars. He highly recommended Kevin, as a former employee who did fine work and one who had since moved on to further hone his craft before setting up his own shop and line of custom-built guitars. After a couple of email exchanges and a phone call to Kevin, I was convinced he was who I was looking for. After a quick review of my guitar, I was given a thorough walk through of the steps he was going to take to fully diagnose and correct the reported issue and explained the possible causes for it. Kevin even demonstrated how he was going to do the work with some of the tools he was going to use and why. Very reassuring and, for me, a worthwhile education. I really appreciated that level of detail. This wasn't just a drop-off, sign here, and see you in a week deal. It was engaging and very customer focused. I left Kevin's shop with complete confidence in his abilities and knowledge that I had found someone who was easy to work with and solely interested in doing only high quality work on anything he puts his hands to, be it an expertly crafted handmade guitar or a lowly setup on a Les Paul Studio. The work was done quickly and the type of corrective action that needed to be done was confirmation for me that I came to the right place. The price? Exceptional and no more than a routine setup would have been, despite the labor required to fix the underlying problems that would have prevented a proper setup. I found the entire experience a pleasure, I got to know Kevin a bit on a personal level, and he made me feel like I was his best customer despite being a new customer with a relatively simple and inexpensive scope of work. I would highly recommend Kevin to anyone looking for a genuinely nice, honest, knowledgeable, highly skilled and easy to work with luthier. Check out his site, his work, and be confident that he can take good care of your gear, regardless of the complexity of the work required.

This is my new go to Luthier. Excellent service. Fast turn around. Not only did he adjust my…read moreguitar but explained what he was doing and why. Extremely knowledgeable and dedicated. I can not say enough great things about my experience here!

I bought an instrument from them on Reverb…read more I even agreed to buy a used gig bag they had on their site for $20, since the electric sitar that I purchased didn't have one The next morning, an hour before the store opens, "Paul" tells me to hold off on buying the gig bags because they can't find the instrument that I bought! He suggested I put in for a refund. I was not going to be the one to break the deal and I told him I was not interested in a refund, I wanted the instrument they sold me and was bought and paid for. A short time later, Paul tells me they looked all over and can't find it and sent me a refund anyway. They had the instrument when they took pictures of it and posted it on a Reverb two months prior! It was an oddball Electric Sitar/Guitar Did they think it might be rare or a prototype? Did someone offer them more money? Did they keep it for themselves? Did an employee steal it? I asked them to check with all of their employees and any surveillance footage, sales records, etc. If I had a music store and an instrument was missing, I would be raising heck! Especially something already sold, bought and paid for by a customer! I will never deal with this place again and I hope that no one does. Do so at your own risk!

I bought a new guitar here back in November. It was an expensive guitar for me as I had never…read morepurchased something of this level before. Well, I had an issue with the guitar well after the return window and the folks here went above and beyond in helping to rectify the problem. I could not speak more highly of this establishment and I will be buying all my musical equipment and accessories form them in the future.

Needed a pickup swap & setup on a used guitar I bought elsewhere. Eddie charged less than my usual…read moreluthier, and promised a next-day turnaround (which is quite rare). In addition to typical setup work, Eddie replaced some worn screws and fixed a few minor things - which is really appreciated. And it was timely, as promised. He gave some good advice for aftercare, and the guy is very passionate about the work. My guitar plays and sounds amazing. Really happy with the value and experience!

This past January I had an itch to get back into playing. I stopped into Carlinos after working for…read morethe last couple of months passing Eddies store. He had a beautiful Charvel. I looked and bought it. It was late at night. I paid for it and was told to come back Monday. He needed time to change the strings before he let it leave his shop. Monday turned into Next week. Stop by again and he tells me it's not ready yet. Came by to pick up the guitar after two weeks of waiting to replace the strings. To my amazement it's now missing two knobs. He said he would order it from Charvel. Take the guitar home he never changed the strings. 8 weeks later no contact from Ed telling me the knobs are in. After exchanging nasty text messages I drove up to Danvers at Guitar Center and they hooked me up on the spot with aftermarket knobs. 1st impressions of Eddy. He comes across as a very nice guy. Personable, shared some good stories. As it turned out we knew some of the same people.....after reading reviews here the results are the same. I understand he is on his own and overwhelmed. I get that. I am in the Plumbing Business and get overwhelmed sometimes. Only Ed knows why he does what he does to some of his customers. I wish him all the success but I know I will not be back.

by far the best guitar shop. the custom guitars are absolutely stunning and built perfectly. the…read morecustomer service is exceptional. the axe palace team are professional and very knowledgeable. their set ups are on point. i recently purchased an ml and its at another level. the solid color mls are perfect. no other shop sells these amazing guitars.

Recently traded in some gear and got some new gear. Since Covid, I've bought 3 amps, pedals,…read more neural DsP and about 8 or so guitars. Best store around. Staff always super friendly and helpful. Whoever sets up guitars there is great! Ask for Victor...super knowledgeable and always very helpful. Love this store.

Total hacks. Do not bring any instrument there for repair or setup…read more They do not standby their repairs. 32 one star reviews out of a total of 61!

Very happy with all my recent purchases. My first born is almost one year old and he loves…read moreinstruments. I personally play guitar, but he loves anything that creates music and sound. Niko, the manager at guitar center in Braintree has been such a pleasure working with and helping me pick out new gear. Ukulele, acoustic guitar, electric guitar, keyboard, audio interface for recording etc.. all the staff is great but Niko really made me feel comfortable and happy and informed with all my purchases. He's really good at what he does and I'm having a blast recording my son's first songs and sounds!

Three words: Bait. And. Switch…read more They quoted one price over the phone for an alarm system plus installation, and waited until my car (whose make/model/year they already knew) was in their hands to tell me it would actually cost another $150. Theoretically it could have been an honest mistake, except that the guy who called to inform me of the price change never once tried to apologize, and in fact got very nasty with me for daring to have follow-up questions. Direct quote: "You're making a big deal out of nothing!" Okay, if $150 is nothing to you, why are you trying so hard to browbeat it out of me? I told him "It's not nothing to ME." His rejoinder: "Yes it is!" Customer service as delivered by the second-grade playground bully. Super. I wasn't fishing for a discount, and would have paid the higher price -- in fact now I'll be paying slightly more than he wanted, but for a better product from a place that treated me with respect -- but I WAS expecting some acknowledgment that it is not nice to tell someone one price over the phone and then charge a higher one later on. Mistakes are unavoidable; yelling is not. On that subject, interrupting the customer to shout "IT'S A GOOD PRICE!" again and again in a louder and louder voice does not make it true. That little customer service tip, you can have for free! Bonus round: When I mentioned Castillo's at a different electronics place, the guy working there winced and said their shop gets a lot of work undoing Castillo's shoddy installations. Obviously I don't have firsthand experience with the quality of Castillo's work, but that doesn't strike me as a positive sign, y'know? So take your pick -- illegal bait-and-switch tactics or garden-variety incompetence? Either way, these are not people I want working on my car.

Terrific work on a vintage French alto saxophone and tenor saxophone. They were fast, and their…read morerates were very reasonable. It was also helpful to be able to try out a case for the tenor in the shop and see that it was a good fit.

Great people. Was looking for some trumpet accessories. Amazing collection of antique instruments…read more Very accommodating.