I took my 97 Les Paul Custom to Jim and Troy. If you've ever accidentally dropped a Les Paul, you know how fragile the necks can be. I brought mine in after a tumble, and Jim and Troy did an amazing job fixing it. You wouldn't even know it was broken! I'd give them 10 stars if I could. They've also worked on two of my other guitars, and they did fantastic work on those too. Guitar Center should really take care of these two! Losing them would be a huge loss. These guy are two of best tech I've ever worked with. Great job, fellas. read more

Guitar Center Colorado Springs hasn't changed in a dozen years ...... recently back in town and wanted to get back behind a guitar........ Inventory is almost non-existent at GC CS ...... something easy like a STRAT player II for example will have you running to Pueblo or Denver....... Or "can be shipped to GC CS in "2-3" days ..... with Amazon & SweetWater competing for my money, I would have my Player II overnight, albeit unfortunately 'sight unseen' ....... I didn't interact with any of the sales people, but then again, they didn't interact with me either ...... A lot of attitudes walking around, not assisting customers........ maybe they are heading the way of Sam Ash...... //Carl read more

Took my Fender basses in for setup and a new bridge. Great service, great setup. Recommend.

I placed an order for a Squire Fretless bass, Classic Vibe. They didn't have it in stock, so they sent me an email stating that "They don't have a new one, but they found a display one that only has minor handling marks on the fretboard" and that if I do not mind they will send it to me. I did NOT reply to that email, simply because it ended up in my spam folder and I didn't see it until today. So they ask me if I want a used one. I do not reply. What do they do? That's right, they sent me a used one, but they CHARGE me for a new one. FULL PRICE. Furthermore, they claimed that the bass "only has minor discoloration on fretboard". THAT WAS A LIE. There is a huge chip on the back of the bass as well, and the neck is warped. HOrried. So they sent me a USED item that I never asked for, they lied about its condition and they charged me full price for it as if it was a new item. There are some good Guitar Centers, and there are some horrid ones, this is definitely a horrid one: send me an item I never asked for, lied about item's condition, charged me full price for a used damaged item. They are crooks - STAY AWAY FROM THEM. It is such a damned shame that Sam's Ash went out of business. They took care of you. read more

Guitar Center - Discoloration on the fretboard. The neck is also slightly twisted and there is a bump in the fretboard causing a buzz when you play 12-20th - Musical Instruments & Teachers Near Me - Colorado Springs, Colorado

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I was having trouble finding the right cables to connect different items and tony helped me out so much, really took time out and got me all the right items I appreciated his time and patience read more

They keep things moving and help customers get what they need. The services have improved and those working there work hard to get the job done. read more

Everything was great. Repairs, help. Information, music selection and more. Some days the line is long but it's busy

Horrible customer service The employees are useless, manager was so sarcastic it was ridiculous, offensive without a care in the world Treating people like second class citizens also took every phone call while we stood there for 50 minutes absolutely ridiculous I will never be back read more

I placed an order online for an item listed as "In Stock", but after several hours no email that the order was ready. I called and two different associates told me "We're not Walmart" and the warehouse guy that pulls orders so that the manager doesn't have to do it has not gotten around to it... Seriously? If I place an in-store pick up order for something that is In Stock, I should not have to wait for more than a day for them to get the order ready. Otherwise, why bother with an online order, if it's in stock but they can take days to get the order ready. I may as well just go there and buy on the spot When I got there to pick up the amp, they pulled it out from behind the counter, no box or manual. When I asked where they were the associate said "That's all it comes with, it's what happens when you buy the only one we have." He then patronized me by explaining that it's not an open box item because nobody took it home with them. I explained it's not brand new either because they threw the box and manual away and then it sat on the floor for who knows how long. THEN he suggested i just go online and download the manual. What about the box? What if this is a Xmas present, I can't just wrap the amp The staff were not overly rude but they also had this dismissive attitude, like "that's how it's gonna be, man". Will never by anything from there again, not even a guitar pick. Other bad reviews are well deserved, I'm sure read more

I have bought and sold and leaned on the service department from time to time and are most accommodating. Prices are competitive with used or new guitars. When something didn't work, they made it right and worked within your budget. Great job Guitar Center!! YOU Rock!! I love my new Martin Acoustic Electric! I bought it used and they sold it to me after making sure all was in working order, Esthetics were beautiful and audibly pleasing! Heather Only request is to expand with more electronic equipment and female staff to balance it out a bit. :) read more

I came here to pick up a condenser microphone, after asking for help I stood around and waited for about 10 minutes for help when the store wasn't crowded what so ever, after purchasing a NT1 Platinum condenser microphone that was priced as new for $249, was in fact not new, I get home and there is nothing but boxes and the cords, no microphone. read more

Walked in and was greeted immediately.. it's was close to closing so I tried my best to rush. Know one ever came to help, so I wondered around a little. Found what I liked and headed to the cashier. The guy a bit straight forward and not so pleasant. I'll assume it was due to it being closing time. I'll still patronize this place. read more

About eighteen months ago I bought a guitar, because I wanted to start playing a musical instrument. They set me up with all that I needed to get started. Attempted to play for about 30 days, but it just wasn't the instrument for me. They refunded me my full purchase price, no problems. I've since bought a keyboard from Guitar Center and have been playing for about fifteen months. read more

Came in to sell a handful of gear, all in excellent condition. The man-child behind the counter gave me a ridiculously low offer, less than a third of what the instrument is even worth. The other instrument I brought in was purchased used "Vintage" from GC not six months prior and was immediately rejected by the neckbeard at the counter who refused to allow me to elaborate, despite the fact that I had purchased that very guitar from GC- who verified it via their "Vintage Department" while wearing surgical gloves for added theatrics. Horrid customer service provided to me by an incredibly inexperienced, incompetent, and apathetic staff. The entire time I was waiting I got to enjoy how the rest of the staff continued to ignore or passive-aggressively berate customers. I would recommend the Pueblo location, however the situation there is more or less the same but with a quarter of the man-power. Stay. Away. From. Guitar Center. Shop at an online retailer or a local, privately owned business. read more

Was immediately helped as soon as I came through the door. Got a free 15 minute lesson and lots of advice from people who seemed very knowledgeable. 10/10 would never come here again. read more

I wanted wrote this review to give people heads up if you are buying any music lessons from Guitar Center. They have you sign a contract saying that there are no refunds on any lessons purchased so don't pay to far ahead for lessons. Also if you have have to take a break from your lesson for more than 90 days ie... in my case in 2020 before there was a vaccine, I lost 4 family members to covid within a month and a half. I didn't know that if you have no contact with them for 90 days, they will cancel out the rest of your lessons. Also after those 90 days you can't use them you automatically forfeit those lessons and you can't get a refund. So I know 2020 was rough for us all, I personally lost 7 people in total and was finally getting around to picking up music again to help with the grief. Guitar Center won't work with you and are firm on that policy. So just wanted to give you all heads up, don't buy lessons to far out. I had bought six that were canceled out. read more

Worst customer service ever I went in to look at two guitars and an amp that I was interested in. After letting someone know, I waited for nearly 30 minutes before I was helped. Once I decided on the guitar I wanted, it was out behind the counter and then I waited some more. Over 20 minutes of waiting and still no help so, I left. I was ready to drop $2000 on a nice guitar and amp, even though both were floor models but couldn't get anyone to ring up the purchase. There were maybe. 8 other people in the store so, it wasn't like they were slammed. From now on, I will support the smaller music stores. It costs a little more but at least you can get service. read more

I've only been there a few times and have had pretty good experiences. I had an issue where I needed to do a return. The manager (I don't remember her name) was second to none! She made the return easy and painless. My hat is off to you! Great job! read more

It's way easier to say negative things than positive. Remember that. Don't take other people's experiences as your own. Most people who wrote negative reviews are either having other issues personally or trying to get free/discounted items. read more

Today I went in to purchase a mogami instrument cable. All they had to do was take my money and hand me the cable. Instead the employees tried to talk me into buying the livewire brand. I told them I've had bad experience with those but have loved my mogamis. They seemed to be in disbelief that my livewires had shorted, and felt the need to interject that shorting has never been an issue for them. They encouraged me to bring my broken livewires in for an exchange, to which I agreed, but upon walking to my car began wondering why I would exchange bad cables for more that will eventually short (most likely at a gig). I am now going to buy the mogamis on reverb because the kids behind the counter couldn't refrain from sharing their narrow insight. This is why Guitar Center isn't a store for musicians, but a quick stop for hobbyists. read more

I have been a customer for a few years. This is my favorite store. The staff is very knowledgeable. The store manager Kat is super. She had been very accommodating and helpful at all times. Elliot is also a great person. He has been very helpful and he remembers my name when I come in. read more

My wife and son dropped swung by and bought an E string. Since they were already in store they left the guitar there to string. Rep said it would be a day since tech was out that day. Then stated we'd get a call the following day for confirmation pick up. Two days later no call. I ended up calling Ian tells me I'm far down the list but would put his genius on hold(didn't say that, said he'd stop and string)to string the guitar. Ready in 10 minutes. Unsatisfied with the customer service and wouldn't return. This place according to the reviews is already lacking so why would I return. read more

I rented an acoustic guitar and a small PA for a wedding gig. I came from out of town, so I needed a reliable, local solution for my gear, and this store came through with excellent service. Both Logan and Kathryn (Kay) helped choose the right PA and also provided little accessories (sheet music stand, guitar stand, etc) that made the rental stress-free read more

came in trying to get my guitar strings replaced, instead of spending a bunch of money for the tech to do it, an employee (guy w/ a beanie on with ear gauges and tattoos) showed me what i needed and told me how to do it myself. also needed a new amp and he recommend the PERFECT one which i absolutely love using. will definitely come back! read more

LGBTQ COMMUNITY!!! BEWARE OF CARLOS AT THIS LOCATION!!! I have been a professional recording artist actor model etc for almost 40 years and I guarantee you my friends will go to a different location!!! I just hope to God this Carlos guy is not the assistant manager!! Walked in with my MALE bass player and one of the assistants put aside a new mic and some other stuff for purchase while we looked around a bit more. When we were ready, CARLOS was at the register. I had my credit card out and was asking questions .. but he continued to ignore me and talk to my bass player!! When I tried to purchase everything, he digitally started the transaction and then turned to my bass player for another few minutes while my payment timed out and talked about the bagging!! He then left me standing there and helped another couple next to me!!! I announced that I was upset and being ignored and my bass player and I were like, "WHAT THE DIFF?" I then announced that I was leaving without purchase!! HE NEVER TURNED AROUND AND HE WAS LITERALLY 10 INCHES FROM ME WITH THIS OTHER COUPLE!!! Another clerk came along and completed the purchase. I told both of the assistants that had been helpful with us what had happened as I was leaving the store.... She said, she would talk to him. BUT ONCE AGAIN HE WAS STANDING LITERALLY 2 IN FROM US WHEN SHE SAID THAT AND HE NEVER TURNED AROUND AND JUST LET ME LEAVE..... read more

I was all excited to come in buy a new bass, amp, and pedal board. The associates were all busy with customers when I got there, so I hung around the front waiting on them. Nobody acknowledged my existence and when one of the male employees finished with the customer, he immediately saw a woman who walked in the store and went to help her without hesitation. Despite the fact that I had been standing right in front of him for about ten minutes. I hope that sale of the capo was more than what I was planning to buy. This crap happens every damn time I go in there. read more

Every time I've gone to this store, everyone has been super helpful. Last time I went I couldn't find a bass that said was in stock online. Their system didn't have it either. But Sam found it. It was still in a box on a high shelf in the acoustic room! I'm so happy with my new bass and am thankful that they were able to find it! read more

I completely agree with Carl G. I don't see how this store can stay in business. I went in to buy a new electric guitar and was looking around for someone to help. Everyone was either shuffling around completely ignoring me, avoiding eye contact, or just milling about behind counters with blank stares on their faces. After catching one guy by literally standing next to him and waving in his face (he looked completely surprised that there was someone next to him). He went on to further waste my time by disregarding my price range and tried to get me to buy a completely new set up worth thousands. I ended up telling him never mind and that I'll go somewhere else where the store actually respects the customer. He was super freaked out by then and was profusely apologetic, but too little too late. AVOID THIS PLACE! read more

I had been to this Guitar Center before a few years back. I walked in and was immediately greeted by two guys working the door. I stood around looking at the used guitar pedals before approaching one of the guys by interrupting his story about how he wanted to build a hydrogen generator for a boat. He grunted and pointed to the pedals in the case. Gee, I was just there looking at them. I can see what you have. Perhaps you could check your stock and tell me what is available? I got frustrated with the lack of service and left. I was not real impressed with this place. read more

Have been in this GC store twice. Once to look at amps and a second time to pick up a in-store order. The first time I hovered around the amps for 20 min, they did not have the brand I was looking for but I at least thought someone would have asked me if I would like to plug into one and give it a listen. They did not seem interested in what their customers were doing so I lost interest and left. Four days later I return for a in-store pick up and told the guy my name at the front desk he pulled up my order and said they would bring it out. I said good deal I'll go buy some extra strings while I wait. Got some strings, picks and paid, then walked back the 15 ft to the front door to get my in-store pick up. I was asked for my my ID to show proof of who I was on the pick up, Im like ok, but thinking "how many people can walk in give a name and wow look at that this stranger guessed right that there might be a box waiting for this guy named Glenn." Fine here you go. Then the other dude says I need to look at your receipt and in your bag. Oh you mean the see thru bag I was just handed not 15ft away from where you are standing and now I get to be patted down like a criminal. Awesome! I guess having RFID tags on your merch is to much to ask, so what we can do is lump everyone into the 1% pile of criminals and we will just tell customers its store policy. My new policy; any store that asks to look into my bag; will be asked to refund my money and I will not do business with such an establishment ever. Go Amazon!!! read more

I went to buy strings for a guitar that when I looked online they said there were several single pack for around $6.95 a pack of course when I went to the store they were conveniently out of single pack so I had to buy the 3 pack for $22. I also told the dude I needed a cheap plastic string winder and he walks down to the other end of the counter and grabbed the Pro-Winder with built in wire cutter which is the most expensive one they carry. The cheap plastic ones were right where his register is. The reason I went there in the first place was to buy an electronic guitar tuner which was on sale for $9.95 and it was in stock. NOT. When I got there they said they didn't even know what I was talking about and my phone was dying so I couldn't show him so I had to buy one for #39.98! Well after all that I needed picks which seemed like that was a hassle to him. Horrible customer service and crappy sales practices. Trying to sell you the most expensive junk they have. I will never Step foot in a Guitar Center ever again. read more

I am writing this review for the Colorado Springs, CO store. My experience with the guys (and gals) working the Pro Audio department has been exceptional. They are always very helpful in the store and on the phone. They have ordered items for me, and have given me great deals on multiple sales. For pro audio stuff, they are the best in town. read more

Just like all the others.. terrible service. I came in to trade in a amp that would sell for $400 used. They can and offered me $90. So that will be about %25 of what they are probably going to ask for. To get to this point of low balling I had to wait around for 45 minutes and go through various sales people. read more

dropped my guitar off for a restring and a setup, waited for an entire month to finally get it back while paying $90. while I had to call them to ask for progress, even though they asked for my phone number to let me know the progress blows my mind read more

So we all know Guitar Center is the Walmart of gutar shops, but wow. This place was dirty, cramped, and smelled like weed. Lazy employees, damaged gear being sold as new. Looked like a swap meet inside. read more

Guitar repair guy Kyle is chill and knowledgeable, especially compared to previous folks in his position.

They're never getting my money again. It may be one of the few music stores in the area, but DON'T give them your money. I've shopped at guitar center in the past and have had a few instances that I've had misgivings about regarding their knowledgability, helpfulness, quality of products, and overall atmosphere During my last visits I was serious considering purchasing one of the few nice guitars they have. I was testing out the Gretch at a very low undistorted volume and strummed a few chords and was no sooner, shushed by the manager on the other end of the store on the phone with someone. Really rubbed me the wrong way.. A very rude last straw for me as a buyer. Goodbye guitar center. (Not a good buy) read more

Outstanding service. Had my eye on the Yamaha YPG-235 keyboard and am glad I did. Rocky in there keyboard department was extremely helpful. I'm almost 60, played piano/organ since 6 years old. This keyboard is fantastic, playing songs I've not played in years. The sustain pedal and the power supply, separately purchased (service pack) the sustain pedal is cheap plastic. I purchased the Proline Pro sustain pedal for like $30 bucks, the Proline stand was $65. Much nicer looking during a performance. It sounds wonderful. read more

VERY cool biz, VERY hip people, but they're WAY THE HELL down South haha. I told them to move up to my neck of the woods and I'd be in there all the time ... Seriously the staff bent over backwards for me making sure I had the exact right mic for my son and they went through their inventory for ages to get the exact thing. Mad respect, now hurry up and move up North. read more

Employee fucked up my order for a guitar and now I'm out $500 with no guitar. If they don't have what you want in stock, order it yourself and don't let them handle it. read more