This is our second time visiting this store. Gabe always makes us feel welcome, he goes way above…read moreour expectations. We had a request that was unusual and Gabe spent as much time as needed to help us. While we were in the store people came in and Gabe greeted each one as he greeted us. His store is very well organized, clean and welcoming. My wife and I are very happy to have found this store. We highly recommend this store to anyone who needs help with anything music.

Really piss poor service, felt rushed to leave the store, and here I thought Guitar Center sucked…read moreass.

I'm surprised to see all the negative reviews. I have shopped there for years and the staff have…read morealways been very friendly and helpful. Always an incredible variety of instruments and some unique selections. Their Luthier, Kyle is exceptional.

Horrible staff... Very rude, I would never buy from these people ever. I came in with the goal to…read morebuy an electric guitar, spent less than 5 minutes in there, they possess zero customer service skills.. I can see why the reviews of this place are so bad lol

I brought in a flugelhorn which had a broken attachment and Ohj fixed it within 45 minutes and it…read morewas better than new. I've seen a bunch of brass labs all over and he's got a great setup. Super professional.

Repair wise, this place may be fine for brass, or for beginner horns, but for woodwinds and more…read moreprecise work, you're best advised to look elsewhere. This opinion is based on many years of experience working with highly respected technicians in major (and smaller) cities. Oh, and the hourly rate is rather high.

fantastic work and customer service. super knowledgeable, helpful and arrived really quickly. I…read morewould recommend to anyone and everyone looking for a custom pick guard.

I have ordered one pickguard previously and now have on order that just shipped. My first…read moreexperience was great. Bought custom pickguard for a pj bass. It arrived on time, was made of quality materials and fit well after just a bit of trimming at neck interface. Current one has shipped very quickly. Purchase required a bit of communication and Terrapin (Mary) was very responsive. I have had only good experiences, 2018 and 2021.

As I write I am sitting outside the windowed door of my 9 year old sons' guitar lesson. I can see…read morein so I'm comforted with not having to be inside and hover during his lesson...huge safety relief. We did shop around before selecting where we wanted to go-but came back here because foremost this is where he felt most comfortable and I liked the additional perks that came along with being a member...windowed rooms (as mentioned) free group lesson times for other instruments, monthly jam sessions etc...and a HUGE bonus for me, a busy mom was the flexible schedules. We picked a time right after school, and of course for the first time (but certainly won't be the last) I forgot his guitar! No problem!!! Students are allowed to pick any guitar they want from the Guitar Center and use it! Such a convenience and relief for this scattered mother! Not to mention, the kid thinks that's pretty sweet!

The employees were very friendly and I was able to find an acoustic bass. However, I went there to…read moreget my acoustic bass fixed for free as their courtesy for shopping at their store. The employees didn't really fix the problem which was a buzzing noise on the first fret. Horribly unprofessional, an employee said "Sorry, I'll be right with you!" and went outside to smoke a joint right at the entrance. He should be fired because it's rude to smoke especially that close to where people are going in and out.

Me and my dad just bought a guitar here! it is my first guitar. A very nice entry level breedlove…read moreguitar. This shop has a great selection of guitars! The owner was very nice and helpful and gave me some great tips. the service here was above and beyond. I like this local shop a lot more than Guitar Center. I will definitely come back!

This store used to be great with the 2 last owners but now with the new owner I will never go back…read morevery rude. I have spent lots of money here and helped keep it going after last owner past away by volunteering my Saturday's here until the the owners could buy it. Now after how I was just treated there I will no longer spend my time or money there.

They do consignment on gear and they helped me unload unused musical gear that was still in great…read moreshape!

Strong selection of guitars and ukes- I stumbled in and quickly found my way to a gloss mahogany…read moreOhana baritone that sounded wonderful. Competitively priced so purchasing it was a no-brainer. Nice people and super helpful.

Very helpful and supportive. Great advice as we worked through possibilities on instrument repair.read more

Wow, this is service at it's best. So the first time I experienced Windsmith Music my daughter and…read moreI were shopping for a violin for her. We came to try a few of the violins they had. They were great about explaining the different choices they had and talking about some of the different sounds each violin might produce. My daughter tried the four that were in our price range and didn't really experience anything remarkable. So ultimately we ended up playing a German Violin that had the sound she was looking for. Something about being made from wood from the Carpathian Forests, seemed to make a difference :) But I wouldn't hesitate to buy a violin from them. And personally, I'd love to do that b/c their service is so great (more about that next). So recently, we had a problem with our silent (electric) violin. One of the strings was starting to come apart a bit so we decided to get new strings thinking that would fix the problem. We brought the violin back and found out the problem was still there. So we called, and they said to bring the violin back and they'd take a look. We dropped it off and then about a day later they figured out it had to do with a finger guide we had wrapped around the neck which was coming up just enough to cause a problem w/ a couple of the strings. What impressed me though was how kind and helpful they were throughout the whole process. Cassie was the one helping us and she was AMAZING! So basically, the problem was all on us. We are the ones who caused this issue (not them). Yet they took the time to research the problem to try and figure out what it was, then figured out the issue and got us taken care of. Then on top of that we weren't charged anything. At one point they even offered to drop our violin off in Corvallis (where we live) to save us a trip back into Philomath. PRO TIP: If you're traveling from Corvallis, I recommend calling first depending on what you might need. For example, the person you may want to speak with or work with may not be there when you stop by so it might be wise to call again just to be sure. But they truly go above and beyond, give great service, their pricing is very fair and reasonable. We're fortunately to have such a great music business here in the area and I'm excited for the next time we'll be stopping by!