This is our second time visiting this store. Gabe always makes us feel welcome, he goes way above…read moreour expectations. We had a request that was unusual and Gabe spent as much time as needed to help us. While we were in the store people came in and Gabe greeted each one as he greeted us. His store is very well organized, clean and welcoming. My wife and I are very happy to have found this store. We highly recommend this store to anyone who needs help with anything music.

Really piss poor service, felt rushed to leave the store, and here I thought Guitar Center sucked…read moreass.

I'm surprised to see all the negative reviews. I have shopped there for years and the staff have…read morealways been very friendly and helpful. Always an incredible variety of instruments and some unique selections. Their Luthier, Kyle is exceptional.

Horrible staff... Very rude, I would never buy from these people ever. I came in with the goal to…read morebuy an electric guitar, spent less than 5 minutes in there, they possess zero customer service skills.. I can see why the reviews of this place are so bad lol

OK; could be so much better…read more Maybe it's because Guitar Center is a chain, and there's a tendency for all GC's to be kind of the same, but this is a store with a lot of potential which it unfortunately doesn't always live up to. I've been a guitar player for well over 30 years, and have a houseful of instruments, which consequently need strings, maintenance, and other supports. After a number of disappointments, I find GC has become the place I visit only in an emergency, when all other possibilities are unavailable. Strings are a case in point. I use very specific custom sets on most of my instruments, that I assemble from singles of the appropriate style and gauges. Turns out that GC's selection of single strings is, well, pathetic. On any given day I've got a wider variety in the string drawer in my living room than you're likely to find at GC. If you're OK with preselected sets, they have a fair range to choose from. But if you need anything custom and live in Eugene, you're going to have to shop on-line. There's a good range of electric guitars at various price points. Acoustic instrument variety has, however, greatly decreased over the past several years. Most of the acoustics fall in the low end -- $100-$250 -- then there's a jump to $3000 Taylors. Good solid mid-range instruments are almost entirely lacking. Also, very few classical guitars to be seen, and most of those low end. Twelve strings are rare. All in all, my current impression of GC acoustic room is "generic". They have their pluses: service is usually friendly -- although it's varied all the way from "hard-to-locate", to "intrusive" at times. They do occasionally have good deals on used, refurbed amps, and it's the only place in town to buy decent audio cables. A fairly limited selection of effects, parts, and books rounds out what has essentially become the "McDonald's" of guitar shops: reliable, generic, middle-of-the road. It's a pity, because they have the space and the staff knowledge to be so much more. Of course, maybe that's the way corporate central wants it. Oh well.

Bought a second hand guitar from Guitar center's website. Spent over $1,000 on it. It took a week…read moreto be shipped to the Eugene location. That's fine. Upon its delivery I discovered several issues with the guitar, fret buzzing, g-string buzzes when plucked, Floyd Rose bridge uneven, And it wouldn't stay tuned really. I brought this to their attention and they were really cool about comping me for the $150 "platinum setup". The setup is advertised to leave one's guitar playing in flawless condition. When I turn the guitar over to their guitar tech him and I went over the guitar together recognizing the issues I just mentioned. A week later I get a call from the text saying the guitar is playing fabulously and it was ready for pickup. I was at work so I had my partner pick it up. The condition that the guitar was in blew my mind, I couldn't even tell what had been done to the guitar other than the new strings they put on, there was just as much if not more fret buzzing all up and down the neck, The Floyd Rose bridge wasnt just uneven, it was set at a steep incline. Also the whammy bar housing was loose. Turns out that's what was making the G string buzz. Which I fixed, along with every other issue. Also was tuned to open C. When I specifically told him drop B. The fact the tech guy told me on the phone "the guitar is shredding now bro", is laughable. What unprofessional results.

carl did a great job on my olds super cornet. thanks so much for your help!…read more jd

Nothing but raves, Charlie Klassen saved my bacon. My flute was damaged the night before my band's…read moredebut show, and I was freaked. Took a chance and caught Charlie just as he was opening, explained the situation, but he was already fixing my flute by the time I finished my tale of woe. Not only did he fix the problem, he went the extra mile and fine- tuned my flute, it has never played better. Huge thanks and respect for the shop and Charlie, who also happens to be one of the hippest musicians I've chatted with in a long time. Highly recommended!

I brought in a flugelhorn which had a broken attachment and Ohj fixed it within 45 minutes and it…read morewas better than new. I've seen a bunch of brass labs all over and he's got a great setup. Super professional.

Repair wise, this place may be fine for brass, or for beginner horns, but for woodwinds and more…read moreprecise work, you're best advised to look elsewhere. This opinion is based on many years of experience working with highly respected technicians in major (and smaller) cities. Oh, and the hourly rate is rather high.

As I write I am sitting outside the windowed door of my 9 year old sons' guitar lesson. I can see…read morein so I'm comforted with not having to be inside and hover during his lesson...huge safety relief. We did shop around before selecting where we wanted to go-but came back here because foremost this is where he felt most comfortable and I liked the additional perks that came along with being a member...windowed rooms (as mentioned) free group lesson times for other instruments, monthly jam sessions etc...and a HUGE bonus for me, a busy mom was the flexible schedules. We picked a time right after school, and of course for the first time (but certainly won't be the last) I forgot his guitar! No problem!!! Students are allowed to pick any guitar they want from the Guitar Center and use it! Such a convenience and relief for this scattered mother! Not to mention, the kid thinks that's pretty sweet!

The employees were very friendly and I was able to find an acoustic bass. However, I went there to…read moreget my acoustic bass fixed for free as their courtesy for shopping at their store. The employees didn't really fix the problem which was a buzzing noise on the first fret. Horribly unprofessional, an employee said "Sorry, I'll be right with you!" and went outside to smoke a joint right at the entrance. He should be fired because it's rude to smoke especially that close to where people are going in and out.

Don't do business here. They will nickel and dime you to death and then pretend that it was your…read morefault. This business needs to take responsibilities for how their employees conduct themselves, especially the manager. Not only did this place sell me a broken watch, but when I was told to come in for a refund, - "I'm so sorry it was just put on the floor today we didn't know it was broken. Come on in and we can process that" - both the employee on shift and the manager seemed more interested in telling me that I was wrong than resolve the issue. Won't be back and I'll try to make sure others don't get scammed too! P.s. If I wasn't told false information by the employee or treated poorly by the manager then this would not have been an issue at all, I'm a pretty reasonable guy. But when you treat people like this you get bad reviews. Just look at your yelp reviews.

Went in there once and had a really good experience with a lady; she was very patient and all…read morearound very kind and welcoming. I left having a good feeling about this place until I returned this time, that original lady wasn't there, and it was an older fellow instead. I assumed all workers there were gonna be just as kind, but when I spoke to him, he kept cutting me off and rushing me. He was just outright rude to me in a very condescending way compared to my first experience. I was very surprised by how polar opposite my experiences were here very disappointed