I haven't been there in a while but damn whenever I need help with an instrument or want something…read morenew I don't think of any place else. Everyone here is so sweet and so informative. I got my favorite ukulele here that I use to teach my students. (Thinking about getting another one btw)

The Music Factory is an amazing place. I brought in my Martin Dreadnaught for a tune up and…read morecleaning, which they did an excellent job of. Here is the best part though, when picking up my Martin, I inquired about them fixing one of my other guitars for me. I have an old guitar that was broken around 2005, and all this time thought was a lost cause due to other shop saying it couldn't be fixed, however after showing it to Mike and Chase, they were willing to try and fix it, and they did! It was broken some 19 years ago, and this whole time it's gnawed at the back of my mind that it was broken and would never be properly playable ever again, and they were able to fix it, for $97!!! They took a sadness that has been hanging on my shoulders for almost two decades, something I've always been mad about with how it was broken, and lifted that sadness away. Truly amazing, and I'm so grateful for their expertise. Plus, they're exceptionally personable and nice, which is everything you want when needing help. I will be a regular from here on out for anything I need. Thanks again, guys, y'all rock!

Great experience. Christopher & company are the goats, these guys stayed til after closing & helped…read moreme out me out tremendously. Thanks again

Do not go they he told me i was to good of a nagotiatior that he only wants suckeds coming in i was…read morevery polite and asked them to still make 20% profit and he fkst out came from behind the counter like he esd gonms do something . The sane gun he was sellimg for 560 he told me ln a bransnnew one only 350 domt belive thejr discousts and violemt staff. If i could put zero i would

always Love Danny D's guitar selection. Fair prices and friendly service…read more I love their choices of low priced instruments.

They do good work. But the turnaround is a bit much. Almost 3 months for new tuners and a glue job.read more

Preston did a great job! Great customer service, nice people! Definitely go check them out!read more

2 girls working there were very rude They had me standing outside waiting for them to open the door…read moreWhile they were in the store playing around and laughing

went twice @same location located at Uvalde road Houston Texas met this very sweet,and kind warm…read morewelcoming young lady name korine...she was very professional and she did help me out fairly.looking forward to be doing business again soon,I strongly recommend that she get promoted,this is the kingd of people we do need.EVERYONE thats stops by should ask for her,to assist you!

I was looking at an item listed on OfferUp and sent an email with questions…read more Gabby promptly responded even though it was past closing hours. She then followed up again to let me know it was still available and I made plans to see item on my next visit to Houston. This morning Gabby took time again to message me letting me know item was sold. It's not often someone takes time to follow up. Especially when it doesn't include a sale. I hope EZ Pawn appreciates Gabby and her customer service skills. Because of this I will be watching for other items she posts online. Thanks Gabby!

Infinity Guitars is a great little guitar shop in the Memorial-I10 area. Randy has a fantastic,…read morecurated selection of instruments for beginners to beautiful boutique custom built gems by builders like Suhr, PRS and Nick Huber for experienced and discerning players. He also offers affordable and professional guitar repair work and has a staff of seasoned instrument instructors offering music lessons to all levels and ages. Stop by and enjoy the family friendly store environment and the wonderful selection of top notch instruments!

We made a purchase on Reverb for a G&L Tribute ASAT listed as "Brand New" only to find out from a…read moreguitar tech that one of the frets had damage and was either filed incorrectly or some other attempt was made to fix an undisclosed issue. Definitely not "Brand New" condition and not playable. You would think an Authorized G&L Dealer that lists a guitar as "Brand New" would be more agreeable to resolve this situation, but Infinity Guitars was completely unwilling. Also pretty unresponsive. This was not an instrument sold in "as is" condition. So we're stuck with an expensive fix. Sadly, with our limited expertise this was discovered outside the return window (of 2 days!) BUYER BEWARE. Instrument was not as listed.

I can not say enough about these people, whenever I get into a bind I go in and they are so eager…read moreto help me. They know me when I walk in and ask about my wife. I love doing business with people who care about people that they serve. I am so thrilled to know them and I value them as much as they do me.

Trying to give them a "0" star rating and I can't seem to figure it out…read more.. I took in a 9mm that I bought brand new from Academy... which at worst had a small scratch near the pen to disassemble. I've maintained this handgun rather well and cleaned it regularly after use. I was there solely for an appraisal, only. When i walked in I was first greeted by a very heavy set man workin there, maybe in his late 20s to mid 30s with glasses. whom was assisting me first, but shortly after handing my gun to him, then handed my firearm over to an older gentleman (one I can only assume owned the store.) Who then proceeded to look up the serial number on my gun to make sure it wasn't stolen, which he didn't even mention. (An insult in its self) mind you I was with my father so I didn't want to make a scene. After some time maybe 15 minutes a third gentleman ask me if you could assist me. I politely declined and said "no thank you, but I think he is helping me in his own special way," (referring to the man in his mid twenties to early thirties.) Which at the time was staring around the room as if he was lost in his own mind. After some more waiting I then asked the first guy, Again if he could again give me an appraisal. He then responded, "oh we already have a lot of handguns." Only then pointing to a display case filled with old rusty dirty handguns that no one in their right mind would buy. After feeling insulted and racially profiled I politely walked out with my handgun. I would never do business with these people, ever!

I've dealt with other ATX locations and had great experiences, but the one in Houston on Afton is a…read moredisaster. By far, the worst customer service I've ever encountered. I won over $1,200 in merchandise. I was unable to pick it up over Memorial Day weekend. I texted them regularly to keep them informed. They said no problem. Two weeks ago I sent a text asking if I could pick up today, Monday June 28. He responded "yes". We got a U-Haul in the rain and drove to Houston from San Antonio. We get there and they're not open on Mondays. I call the number and the guy comes to the office begrudgingly (and his buddy accompanied him). At this point, I'm wondering why he said I could pick up the merchandise on a day they're closed, but whatever. He asks my name, punches it into the computer, and says "Shit!", then "Fuck!". Eventually he tells me the items have been resold. I said it was pretty lousy to not tell me, particularly since I had been texting him regularly. His buddy said the invoice stated all items would be sold in two weeks if not picked up. I asked then why he would text me that there was no problem and I could pick up my items, and the guy said he gets over 300 texts and how could he be expected to keep up with them all. Then I questioned the company's business plan if it was so chaotic he was giving misinformation to people. At one point he said I wasn't being appreciative of the fact he was there on Monday, taking time away from his kids. What the..?!? I refused to leave until they gave me a receipt showing a full refund. As best I can tell, you pay for your items in advance, and if you don't pick them up, they resell them without telling you, and in fact tell you it's no problem to pick it up later, and there is no automatic refund system in place. This whole experience was a disaster. Worst. Customer. Service. EVER.

Had miscommunication with Jeff but he handled it promptly and took care of it. Thanksread more