I had Patrick do a setup on my 26 year old D41. He was meticulous and the guitar plays as well as…read moreit ever has. His prices are reasonable and he was right on time with the repair. Highly reccomended.

Fantastic! He took such care of my Grandfather's guitar. He was so detailed and skilled in each…read moredetail making a family heirloom truly shine. I highly recommend

Bill is a great guy. Resolved an issue and can't wait for my new item. Looking forward to it!read more

From the owner: We are a full-service luthier shop specializing in custom guitar builds and one on one personal…read moreservice by appointment.

Excellent work on my 74 Les Paul Custom. Will bring more guitars here very soon. Very reasonable…read moreprice for a great job!

I've been an NC Guitar Works customer since moving to CLT in 2015. Nick and his team have…read moreconsistently done an amazing job of setting up and repairing my guitars over the past 10+ years. The pricing is very fair, and turnaround times are reasonable. Though I don't fall into this category, they will often prioritize repairs for working musicians with time constraints. I highly recommend NC Guitar Works!!

I've been in twice in the last month hoping to buy an electric drum set. The first time none of the…read morekits on the floor were playable. (No power supply, rack folded in an unusable manner, etc..) When I asked about it, the sales associate said "yeah we usually don't bother keeping the low-end kits set up." I was looking at either an Alesis Strata Prime or Roland TD516. Both are about $3500. He told me to come back another day and they should be working. I went back today (ready to buy) and the Alesis is still missing the power supply. The same sales rep said, "yeah they keep disappearing." No offer to look for one or any sort of real assistance. Overall pretty disappointing.

I went in today to purchase a new digital keyboard. I was helped by a gentleman named Jon St Pierre…read more(I think that's how you spell his name). He was very kind and very helpful. The specific keyboard I wanted was not in stock, but he ordered it for me to be delivered to my house. It's been quite some time since I've made a purchase at guitar center and the last time I was there buying a midi controller the lady helping me seemed pretty unmotivated and didn't seem to know anything about what I was looking to purchase. I'm really glad to say Jon St Pierre was very knowledgeable, very fast to help us and provide us with good customer service, and he had a great attitude. In my opinion he is a shining example of what customer service should be especially when spending hundreds of dollars on an instrument you hope will last for a long time.

This place might sell a bunch of guitars but BE CAREFULL!!! Roger, the owner, will lie his ASS OFF…read moreto sell you anything. Then if you catch him in a lie and call him out he'll threaten to kick your ass!! This man is unstable and not trustworthy. I bought a R W Watson from him and was told it was built in the '90s. Not even close I called Bob Watson and was told it was built in 2008. I was also told by Roger it was Brazilian rosewood from an old piano that was salvaged for the sound board. AGAIN NOT TRUE! Now @ years layer I find out its Indian rosewood!! How did I find this out? I found Bob Watsons Facebook page and see my guitar with a sign in the background of what its made of!!! I will tell this story for the rest of my life. I hope you heed my warning

Great prices, great selection and the staff are top-notch! If you want it, they've got it!!read more

Excellent store and knowledgeable staff. I wish I lived closer because I'd be there every day!read more

What a wonderful music store. Music Master has all the musical equipment, new & used to meet your…read moredesire. Dave is a wonderful music-man and owner with full knowledge of many musical instruments. Ronnie is an outstanding Luthier with superior and expertise knowledge of many musical instruments and repairs. He does all of these at Music Masters, many completed in the same day. I highly recommend Music Masters to anyone who is seeking to purchase musical equipment or in need of music equipment repairs and upgrades.

I recently rented a pair of 1500w speakers from this GC at Pineville…read more I knocked 2 stars off due to my experience this time. I am a repeat customer (have rented speakers last year and bought a guitar from here). The store is well stocked and there are many musical instruments on the floor that customers can interact with the get a feel for them before deciding to purchase. The issue was with customer service. For most part it was good. I interacted with 4 different customer support people and all were perfectly fine except for one which is why I knocked 2 stars off. Here is what happened during this visit-- I rented the speakers for a function which was to take please in a huge indoor space which is the Indian Land Recreation center. The space is larger than this GC with ceiling hight nearly double that of GC. Both speakers looked a little dinged when I rented them. So I purchased insurance. We tested them in the store itself. Both were functional at normal talking volume. But once we setup the speakers in the huge indoor space and raised the volume to a reasonable level one of the two speakers performed very poorly and started producing thumping noise. So we reduced its gain to a lower decibel level. It was around just 60% of the other speaker. Still I could tell that the sound lacked crispness. So after the function when I returned the speakers to GC. I informed them that one specific speaker performed very poorly & that they should use the insurance I have purchased to replace it. So that they don't put it back into circulation again and some other people who rent it would have a bad experience. Then I requested for a partial refund of the rental value of one speaker. Instead of telling me what is the specific verbiage of the store policy the manager Mr. Dean was giving me a very purely subjective explanation of how in middle of my function I should have called the GC to tell them how the speaker was not performing well! So I asked if the store policy specifically says that if I called earlier like he said he would give a discount of any amount? To which he came up with more off tangent explanation about why insurance is important. So I explained to him that I did buy the insurance but the issue was with the rent I paid for a proper functioning speaker which I did not get (only one speaker functioned well). Again his implication was that we just used perfect speakers but now after the fact want to trick them into giving a refund. I challenged him to test the speakers then and there and raise the volume to the same level in both speakers and then he could tell how one of the speakers failed. He had no answer except that all speakers perform to less than their rated wattage and that's the natural order of things. I am no Audiophile but even I know that fact (since I was not born just yesterday). But there is an expectation of reasonable performance from any equipment that we rent. But that was not there in this case. So in the end they basically said that when you rent Speakers from them it can be a hit or miss and we have to be prepared for that risk. During our function many singers complained about the poor output and lacking the impact they expected. It was disappointing to the singers and the audience. So I have decided to purchase new set of speakers for the next year but definitely not from this GC because then I will be rewarding them for not standing behind their product quality and not showing a willingness to provide a fair customer support!

Horrible experience. I came in on Sunday, 8/30 to rent a speaker and mic for a not-for-profit event…read moreplanned for that evening. The speaker worked for approximately 4 minutes before emitting a loud tapping sound. Repeated attempts to fix, but no luck. We paused the event while locating/ setting up a new speaker. It was late and Guitar Center was already closed. I bring back the speaker on Monday, yesterday, explain what had happened, and ask about a refund. The associate seems annoyed and says the "acting store manager" will need to talk to me, who is standing behind him. Eventually the "acting store manager" half turns to me and says "my store manager will have to make that call" and says "You should have called when something went wrong." I explained that this happened after Guitar Center was closed. He repeats himself and tells me the "store manager will be in tomorrow" and that I'll have to call in then. Nobody says "sorry for the inconvenience" or anything like that. Guitar Center opens at 11, so I called today, 9/1, at 11:30 to speak with Store Manager Michael Rismiller. I was told he had left for the day. I then ask if there's anyone I can speak with about a refund on my rental equipment. I'm put on hold for 10 minutes, after which the phone redials the number and I speak to a Jason S. I am then put on hold again, and after another 5-7 minutes of waiting, Jason gets back on to say his "system is down" and he'll try to call me back in 30 minutes, "hopefully." As of this writing, still no call. Obvious runaround, tons of apathy, rude demeanors, the works. AVOID AT ALL COSTS!!! UPDATE 1: Jason S reached back out, denied the speaker was malfunctioning, and said "the best we can do would be like a 50% refund." Jason S said they played music through the speaker to test it. I explained that we were using a mic. Jason S cut me off and said "actually music is the more reliable test." Fortunately, I have video evidence of the speaker malfunctioning. Jason S requested that I send that to him at his email address, which I will be doing. I will also send to Michael Rismiller and the District Manager Dutch Wermuth. UPDATE 2: I emailed the store associate Jason S the video evidence that he required in order to process a refund on my faulty equipment rental. I've not heard back. I called the store to follow up but the phone rang repeatedly without anyone picking up. UPDATE 3: I called again and Jason agreed to the full refund. Updating to two stars. I also heard back from Dutch Wermuth today.

The guitar I bought was amazing. The purchase was great the only downside was that they took a…read morelittle bit to grab my case for the guitar I boug

While they were shortstaffed for a while the past year or so, they are well staffed now and have an…read moreexcellent technician named Mitch. Mitch is very friendly, resourceful and enjoyable to deal with. He installed a pick up and restrung my guitar for me, which all turned out great. I definitely recommend you going to see him if you have a technical issue or question about your guitar.

I brought a guitar pedal to be repaired and I was told it would be no problem. 6 weeks went by and…read moreI didn't receive a phone call from them. When I went to pick the pedal up, I was charged $65 just for them looking at it. I don't recommend doing business with them. Also, check the "not recommended reviews."

The customer service is always excellent in person or if you just call with a quick question. They…read morelisten to what you need or want; and perfectly match the products to you. I have always been pleased with Music n More for many years now. I moved away from home and live near DC now and still handle my musical needs with them. Specail shout out to Brandon. Thanks for all your help.