I brought a guitar pedal to be repaired and I was told it would be no problem. 6 weeks went by and I didn't receive a phone call from them. When I went to pick the pedal up, I was charged $65 just for them looking at it. I don't recommend doing business with them. Also, check the "not recommended reviews." read more

The customer service is always excellent in person or if you just call with a quick question. They listen to what you need or want; and perfectly match the products to you. I have always been pleased with Music n More for many years now. I moved away from home and live near DC now and still handle my musical needs with them. Specail shout out to Brandon. Thanks for all your help. read more

I brought my Taylor 314ce here for repair (cracked neck and a crack in the body) in April. I was told it might take a little time because the technician had to assess and possibly get parts from Taylor. After calling a few times I finally was told he could fix the neck but not the body--fine, it's not a huge crack. Over the course of the next month or so, I called multiple times; the tech was almost never in, and on more than one occasion the promise of a return call was not fulfilled. One week I was told it would be done by the end of the week, the next that it was "in the queue" for repairs. It's been 4.5 months. Today I spoke with Rob, who is the only reason I'm giving 2 stars instead of 1--he is frustrated with the situation, and apparently Justin was spoken to last Friday and told to call me but didn't. I am eager to see what condition my guitar, which was a 16th birthday gift from my father over 14 years ago, is in whenever I finally get it back. If it is in anything other than great condition, I will be amending this to a 1-star review. Rob was helpful and told me to call him directly if I couldn't get in touch wth Justin, which I appreciated, but this is just ludicrous. I drove an hour to take my guitar here because Justin is a Taylor certified repair tech, but I will be going elsewhere in the future. read more

Do not do business here! We ended up using this store because they came into my son's school and we assumed this was a decent business. We purchased their proprietary brand trumpet which they recommended after going in with my mind set on a Yamaha 2330 for my grade school son on 9/8/14. This trumpet was not taken to class until the 15th and not used until the 19th. After actually watching him have a hard time playing the trumpet I attempted to play the trumpet myself and was not happy with the product. I have played a trumpet for over 28 years and currently have a silver model 37 Stradivarius. We called the store on the 24th, went back on the 25th and the 26th. The best option the store had was to refund the purchase price minus 25%, which is outrageous. Be cautious that they have a 10 day return policy, higher prices than most and poor customer service. read more

BAIT AND SWITCH alert! PARENTS PLEASE READ. I called the Concord store regarding a saxophone for my child's first year of band. I was told I could rent the instrument for a few months and then purchase if he remained interested in playing. "We'll work it out" he said. I drove 20 minutes only to be told they only offer 1 year leases, but I could buy their generic MNM brand on the cheap. I told the "manager" what I had been told and he said, "yeah we have like 10 people here and I don't know who you talked to, but this is it." Walked to my car and googled "rental instruments" and found Music and Arts. They had a name brand sax with leasing options that end whenever you want. Should we decide to purchase a sax, we then receive a 20% discount. The lack of respect and customer service is ridiculous at MNM. Research your options. I'll be contacting the school to let them know the type of company they're recommending. read more

I recently purchased my first quality guitar from Music N More, a Taylor 414ce. Before deciding to buy from M-N-M, I shopped locally here in California and online for about a month. I found many online used and new deals but was nervous about buying a guitar that I couldn't see and touch in person before buying. Once I decided to buy brand new guitar I figured I would buy from a dealer who was responsive to my questions about the guitar I was looking for, competitive in price and provided me a comfort level I needed in order to purchase a guitar I haven't seen or played in person. I started working with the Greg Thompson from Music N More in Concord, North Carolina. He was very responsive to my numerous emails and understood my need for feeling comfortable in purchase a guitar online and sight on seen. After we narrowed down the brand and model he offered the best price I could find for the guitar. After exchanging emails and having phone conversations I knew I was ready to pull the trigger and buy from Greg and M-N-M. I have since received my new Taylor and couldn't be happier. The Taylor arrived in perfect condition and it sounds great. I expect many years of enjoyment learning and playing this guitar. And plan on purchasing my future music instruments and accessories from M-N-M. Thanks again Greg for making my purchase an easy one and looking forward to future business with Music N More. Randy read more

No stars! Took instrument for repair. Told daughter was leaving for collegeon a Wednesday so pick up on Tuesday before. She is in WCU marching band. Said would be no problem. Didn't look at instrument until the morning of pick up then said had to order a part. Also said pads need replaced. Said to fix pads and would pick up to take elsewhere for other repair. Took to music and arts and they said the pads were placed incorrectly and put in used pads instead of new ones. Now had to pay again to get new pads and to place them correctly. Music n more will not return my call after I have called several times and was told manager would call me in ten minutes. Never received that call and refused refund. Going by tomorrow in person and I WILL get my money back regardless of what I have to do. Daughter is at college using a professional flute to march, which is a big no-no!! If that instrument gets damaged because of their neglect, I will NOT be happy!! I also now have to drive to take her instrument or pay to ship. More wasted money from their neglect! read more