extremely long wait times and understaffed, had to wait 10 mins before getting disconnected from…read moremachine. Would not recommend

Understaffed My appt was 2 hours ago. Still waiting to get…read morescreened. Just saw three workers go on break, leaving one person on the floor I am done!

The absolute worse experience I have ever had with this donor center. The manager Adriana &…read moreassistant manager Kimberly were extremely rude and unprofessional and broke HIPPA on many occasions. I am a hemochromatosis patient that has been going to this facility over 10 years and this last time I was treated like dirt. I am always nervous giving blood and they just validated my hesitations. That facility needs new management immediately. Nobody should ever be treated the way I was treated.

Wonderful facility! Clean, sanitary…read moreEveryone is incredibly professional AND so nice I am always nervous when donating blood because I have small crooked veins...we'll, zero pain...went so quickly that I will not be nervous next time Absolutely A+ staff!

Beautiful clean center. The staff is wonderful and super nice. The facility is welcoming and clean…read more The process is easy and free to donate in case you never done it before. Great thing about the centers you can come anytime throughout the day and they are open daily.

I came in on a Wednesday at 12:30 and they told me I came in at the perfect time as it was a slow…read moreperiod. I have never donated blood or platelets so this was a new experience for me. I wanted to know which would be more helpful and was informed that giving platelets would be more helpful, however, it would take 1.5 to 2 hours. I had the time so I opted to donate platelets. Once I went to the donation chair everyone was super nice and accommodating making sure I had drinks and snacks to keep me comfortable. The process did take 2 hours but I left knowing I would want to donate again and would return to this location.

Everyone here today was super accommodating. Nicole was my phlebotomist, she did a phenomenal job,…read moreas did the rest of the staff. I felt very well taken care of. Thank you!

Absolutely the worst. Huge failure! Employee more concerned leaving on time rather than people…read moredonating blood. They still had 2 hours before closing.

They're very kind and professional. For those who are uncomfortable with needles, you have nothing…read moreto worry about. It's seamless and it benefits so many.

I absolutely hate needles and the idea of doing this. These ladies at this location are amazing. I…read moream actually set up to keep donating now. Dont be afraid to do this. If i can do it anyone can do it. take care

Blood donation is the point of business. The care quality is standard. There is nothing no one…read moredoing here that is above and beyond Noe below standards. The associates are business adequate and direct. Not a personal experience facility.

I have been donating my O-neg blood and plasma for many years after getting a pacemaker. I am 77…read moreyears old. My neighbor suggested I try BioLife, so I went to this location on Richmond Avenue. There was only one person at the Check-In counter so I had to wait 20 minutes. Once I checked in, which took 5 minutes, I waited another 5 minutes before seeing the first screening unit. The screening took about 5 minutes. I then waited for 10 minutes to visit with a nurse for a physical exam. The exam lasted only 5 minutes. The nurse told me I was not eligible to donate because I had a pacemaker. That's odd. I've been donating for years with a pacemaker without a single problem. I asked the nurse why the disqualification wasn't posted on their website. The nurse didn't apologize. So, I wasted $45 on Uber and 1 hour of waiting in lines just to be denied. This place was a zoo. They were short staffed which caused very long lines. I only met one staffer who was pleasant, the rest appeared to be rushed and unconcerned. One nurse appeared to be frantic while trying to move customers along. After witnessing all of this, I can't imagine why anyone would go here except those who were hard pressed to get some money. Thanks, but no thanks. I'll continue to donate for free at Gulf Coast Blood Centers where I'm surrounded by pleasant staff and get free snacks, including Otis Spunkmeyer cookies.

I've been here a few times but this was hands down the best experience I've had here! I came to…read moredonate blood on my birthday and the process was super simple. From check-in till the time I finished was a 45 minute process. The staff here are so so kind! Everyone is super friendly and have great attitudes. My personal phlebotomist who took care of me today did a wonderful job at providing great service. She was friendly, kind, very attentive to me. They even made me a goodie bag for my birthday and I received a ticket to the Galveston Mardi Gras! Such a wonderful experience. I'll be sure to be back soon to donate!

The Westchase center is fantastic! I have been coming to this location for years - the staff is…read morealways professional, friendly and caring. You are quickly checked in, each chair has its own TV, and the snacks provided are great with lots of variety. Giving blood makes you feel good because you are truly saving lives! And, remember, there is no substitute for blood! Go online or call the Westchase Center on Westheimer today to make an appointment!

We had schedule and appointment at 2 we call and everything we drive 30 mint and we get there exact…read moreat 2 and they told us that they can take us in !

This place is good. The staff are nice but not stuffy, it's about as cool and casual as a place…read morelike this can be. One thing they're not casual about, though, is hygiene and safety! They're always cleaning stuff, changing things out, I'm not a medical professional but in my amateur opinion they seem to have a very high standard of care with regard to keeping patients safe. Good technique too, they never take more than one try to get the needle in the right place and so far I've only bruised up once out of the dozens of times I've been here.

I have been giving blood for years. At this location, team is awesome. They are fun energetic, and…read moremake you feel at ease. I would recommend this location to anyone who gives blood for any reason if you want a entertaining time ask for Jennifer she is the best!

They will find a way to inconvenience you. I'm Not sure if…read morethis is because they are always training a new person or what. They scheduled an appointment for me and when I showed up I waited an hour then another 30 minutes for processing just to find out that I cannot donate until the next day. Not the day they scheduled for me. Another example is when they had the doors open for deliveries on a hot humid day and my temp was 99.5 after waiting for 30 minutes and processing for 20. They even were talking about how hot it was and that everyone temp was high that day. They couldn't check my temp the right way only with the gun which is highly innacurate. Drove over to my PCP and my temp was completely normal and I donated! 12/17/24. It's obvious not all GCRBC are the same. I've donated over 20 times in the past four years and I cannot stand this office.