I buy cars more often than I probably should usually every 2-3 years like clockwork. I also come…read morefrom the industry, so I'll be the first to admit: I'm not the easiest customer. Pricing games, forced add-ons, and sales tactics don't work on me and I'm upfront about that from the start. I spoke with five other dealerships during this process, and honestly, most of them missed the mark. Too many games, not enough transparency. Originally, I reached out to Elizabeth Patten (listed as Internet Sales Manager), but she let me know she had moved to a different department and pointed me to Rami Hammad and I'm glad she did. Rami was exactly what you hope for in a car-buying experience: straightforward, responsive, and zero games. He's personable, sharp, and actually listens something that's become rare in this industry. It felt like dealing with how dealerships used to operate. If you're in the market for a vehicle, new or used, do yourself a favor and ask for Rami. He'll take care of you the right way. And to management whoever hired him made the right call. As long as he's there, you've got my business.

Took my 2021 Challenger 1320 in for some service. Dropped off on Monday, done on Thursday the same…read moreweek. The service writer, Aly, was very pleasant to deal with. Top-notch. Major issue on the day of pick-up. I have other than factory GPS with cameras/alarm when the service tech was done with all the work. I got a warning that the car had left the dealership. So I checked the Drone Mobil app to see where the car was headed. Caught the speed it was going at 93 mph and snapped a picture of the speed at 89 mph and slowing down. Can't prove that he was doing over 93 mph, but the car was already slowing. So use your imagination from there. Can't even begin to tell you how upset I was at the situation. So I called the dealer even before the tech was back from his test drive. I talked to someone, and they put the service manager on the line, and I explained to him what was going on. Of course, he was upset. So I got off work and went and had a face-to-face with him. He was very apologetic that one of his techs would do that in a customer's vehicle. Said he and the shop foreman were going to have a one-on-one talk with the employee. And then with the rest of the techs. Did they lose a customer for life. I'm not sure yet. But as I write this review I don't think I will ever go back to them. Sometimes one bad apple can ruin the whole bunch.

Don't waste your time with this dealership, offered almost $3,000 less on my trade from Carmax…read more Minor bumper damage and wheel scrape included in offer. Damage is around $800. T&C acted like I was in a major accident. STAY AWAY unless you enjoy wasting your time

100% would not recommend this dealership. First off, I was looking at a car that had a sticker…read morevalue of $29,700. We went through our bank and had a pre-approval. I go in to the dealership to sign all the necessary paperwork and we discovered there is hidden prices that are not disclosed until you sit down with your salesman. After the fees that they were trying to add to the car, the price of the car would have been $36,000. NO WAY am I paying that much for a used vehicle. I'm sure I could have found one cheaper and probably new at that price. Once I told my salesman I was backing out of the deal, I was immediately shunned. I had asked my salesman to call my husband and go over the price with him and when my husband told the salesman that we did not agree with the price he hung the phone up on my husband. I got all of the necessary paperwork from our bank that I provided to the salesman. I had previously put down a down payment to hold the car until we got our approval from the bank, which was told to me that we would get a refund. When I asked for my refund the salesman completely avoided me for at least 45 minutes before I had to demand a receipt for my refund or I was not leaving the property. This dealership is crooked and will try to screw you in the end. I do not recommend anyone to do business with them.

Beware with their Honda Protection plans. STAY far away. It is all a scam. Our windshield chipped…read moreone week after purchasing. We contacted the correct people and went about the correct channels to get it resolved. We got the run around for over TWO MONTHS. Then all of a sudden the "chip" had grown (obviously) and they were not able to fix it because it was passed 6 inches. The amount of confused, frustrated, and defeated I am with Honda is insane. They completely scammed me into purchasing this scam package making me believe windshield, tire, dent, and oils changes would be covered. Not only that, but I came to get my oil change that is covered and it's $170 because some fluid isn't covered. WHAT?! The oils change that is covered isn't covered?! I'm so done with them. BEWARE!!!! I am going through the proper channels to get this resolved legally.

Hi everyone. Please be carefully when you buy a used car at this dealership because they USED '…read moresold as-is' to HIDE and LIE to buyer at the time of sale like a leaking internally and Piston Rings issues. I had a terrible experience when bought a used HOnda odyssey here for totally drive out price $23,075.79 here go along with a major engine leaking just within just few days of purchase, the vehicle developed engine issues like smell burnt, too hot at hook even only driving a short distance . It got worse and worse and the vehicle getting vibrate, shake and engine light on since that is a major oil leak and Piston Rings issues. I spent $3000 to repair this issue and also other $2700 to replace the piston rings issue . It's a terrible experience.

I bought a certified pre owned Toyota RAV 4 and it was the greatest experience working with the…read moresales team who took care to make this transition the smoothest and less time waiting. Love It!

Requested engine photos of a car they have for sale there that I might be interested in and got no…read moreresponse. Made two requests. What is with these car dealers anyway, they all want to play some kind of game with you, why can't they answer simple questions.....

Great people who know the business and will do all they can to get you in the car of your dreams!read more

I was very pleased with the entire car purchase experience. I will have to say buying a car has…read morebeen one of my least favorite things to do because I hate the haggle of pricing etc. I actually traded in my vehicle and feel that I got a fair market value on it with Philpott. The other part I also liked was the sales rep, Edgar Clavijo, was very pleasant to deal with. He let me test drive the car three different times over the course of a week and was not pushy in any way. I wanted to buy local to keep our economy good but was not sure if I would get the best deal here. After much research, I do feel like Philpott is very fair on their pricing in both trade and purchase! Happy Customer :)

truck was brought into jk it was diagnosed ac relay bad and fitting on low side was leaking Freon…read moreso I pick up the truck I decided to have ac repaired so I scheduled an appt to bring it in so I had my wife bring it for 9:00a.m Tuesday morning was told it may be done late tues afternoon or first thing Wednesday morning well that was one of the many lies then on top of that couldn't even call to tell me it wasn't gonna be finished so then Wednesday afternoon I still didn't get any update meanwhile I'm wondering how I'm gonna get home from work and to work the next day so I called service to ask about truck was told some machine was running slower than normal which by now I'm feeling like this place is sketchy like they trying to hide something wednesday I called service to speak with service manager I said I was told my truck would be done and now it's not do yall have a loaner or rental I can get manager says well let me see what's going on and I'll get back with you on what we can do for you- another lie he never called me back so now we on Thursday I get a call we got the fitting changed out but we found your compressor is still not engaging it has a short so Jakob tells me let me see if and when I can get the parts I'll call you back-another lie never called me I ended up sending a message saying I needed to know if I can pick up my truck later I get a call from Jakob again warranty won't accept after market parts and your compressor is on back order so we'll tidy it up and you can pick it up when the part comes in you can bring it back in so I get to the service dept to pick up my truck was told by Jakob oh they are finishing up on the oil change they'll be done in a few 45 mins later right at closing time Jakob comes to me and says Mr Varnado our parts dept didn't give our technician the filter for your truck he started draining it but he capped it off we added oil that was drained to fill it back up so you can bring it to me tomorrow I can get it done for you I said I have to have a way to work he says I completely understand so they finally bring my truck around and I pay and leave My input on this whole ordeal is they lack communication skills JK service you need to be more productive in returning phone calls and communicating with customers and lies don't tell customers you will get back with them and leave them on the back burner for God knows how long

Drove 2 hours to look at a vehicle. I was ready to buy the vehicle before they threw $1,300 in…read more"Accessories" that was non negotiable. The dealership called me back 2 days later to tell me they lowered the price. I accepted and asked them to put the car on hold. I was told "No problem, we're filling out the paperwork now." I called them back the following day to ask how the process was. I didn't get a call till the following day, where the dealer told me my loan was approved, but they sold the car. They didn't offer any military discount, they lie about their prices. Don't use this dealership.

Had to have engine replaced, Jessie was good at keeping us informed about the progress. He worked…read moregetting the warranty approved and getting the work completed.

Diligent and helpful salesman Josh Menough is the only reason this establishment isn't getting one…read morestar from me. Josh is awesome, and any dealership would be lucky to have him. Philpott's inventory is nice, they have a great website to browse their vehicles and order from, and they seem to be in a convenient location. They seem to ask reasonable prices for their vehicles. However - their Financing department and Sales Leadership are both very shady. I tried to purchase a vehicle from out of state, a completely ordinary and common practice, and they made me jump through hoops. The lengthy process culminated them in telling me they cannot accept out-of-state financing, and only would accept financing from in-Texas. After seeing the abysmal rate their preferred lenders offered, despite my good credit, I declined and went to pursue financing from an in-state Credit Union. Knowing that I would get a better rate from the CU rather than their subpar lenders, they told me they would not accept this financing, and they lost a very serious and dedicated customer. While none of this is illegal, and it's well within their rights to not accept outside financing, I have literally never encountered this in my life. I advise you do not do business with Philpott, nor any other Sonic network dealer, due to their shady and unethical business practices.