I bought a certified pre owned Toyota RAV 4 and it was the greatest experience working with the…read moresales team who took care to make this transition the smoothest and less time waiting. Love It!

Requested engine photos of a car they have for sale there that I might be interested in and got no…read moreresponse. Made two requests. What is with these car dealers anyway, they all want to play some kind of game with you, why can't they answer simple questions.....

Had to have engine replaced, Jessie was good at keeping us informed about the progress. He worked…read moregetting the warranty approved and getting the work completed.

I purchased a Mustang Mach-E from Philpott Ford, negotiated entirely over phone and email. I had…read moresomeone drop me off at the dealership so I could drive it straight to Louisiana. The vehicle was advertised with an upgraded package that included a mobile charger--something I confirmed with the salesperson, Jacob, as it was essential for my trip. After signing paperwork, I was told the car was charged--but there was no mobile charger in the vehicle. I was told it would be shipped within 4 days. It wasn't. When I followed up, I learned it hadn't been shipped at all. I explained the inconvenience and asked for compensation for public charging fees, which totaled over $260. Eventually, they sent a charger--but it was the wrong one. Then they sent another to the wrong city. I was asked to drive an hour and a half back to pick it up myself. I submitted receipts as requested, but neither Jacob nor the General Sales Manager, Mike, followed up. I had to chase them down every time. The car also came with a free home install of the Ford Charge Station Pro. The dealership had no idea how to initiate this. I had to contact the install company myself--only to find they'd entered the wrong email, so I wasn't getting communication. Multiple calls later, I finally got it straightened out. Again, no help from the dealership. It has now been 111 days since I bought the car, and the experience has been full of broken promises and poor communication. If you buy from Philpott Ford, get everything in writing. But honestly, I'd recommend choosing a dealership that actually supports their customers after the sale.

Great people who know the business and will do all they can to get you in the car of your dreams!read more

I was very pleased with the entire car purchase experience. I will have to say buying a car has…read morebeen one of my least favorite things to do because I hate the haggle of pricing etc. I actually traded in my vehicle and feel that I got a fair market value on it with Philpott. The other part I also liked was the sales rep, Edgar Clavijo, was very pleasant to deal with. He let me test drive the car three different times over the course of a week and was not pushy in any way. I wanted to buy local to keep our economy good but was not sure if I would get the best deal here. After much research, I do feel like Philpott is very fair on their pricing in both trade and purchase! Happy Customer :)

What's this? A dealership with a 5 star review? Tell me it isn't so, well it is…read more This review is based on the experience I had in the service department during the first month of January. I got off of work at 5 pm thinking all of the Tech's were going to be gone as well as the service advisor. They actually kind of close at 5:30 pm I guess to get your car in there and get it started the next morning, good thing. Dana was my service advisor, she diligently took in all of my information including the important extended warranty that I had with my vehicle and called them the next day. My frightful thing is being out of town and having to get to work the next morning with no ride. Dana quickly got me wisked into a pee wee sized Chevrolet Sonic? but hey, beggars can't be choosers and by this time it was past their closing time. What brought this service over the top for me? The finally answer after me saying "I'm sorry for keeping you all here late, I know you all want to go home" before she said "There is no problem, that is what I am here for". What? No grunt? No groan? No "I'm off the clock" by the techs that were taking my car to the back? Well this is so not fast foodish if you know what I mean. Next day after keeping touch with Dana and bugging the Ford...I mean crap out of her frequently I was able to get my car out same time same place with only a $100 deductible that burnt a hole out of my wallet. One of the most important things to know if you own a STS v is that you do not necessary have to take it to a Cadillac dealer to get it serviced, a GM, is a Gm and a GM tech is a GM tech. This dealership is located on the West side of Highway 69 right down from "The Jungle", you drinkers know exactly what I'm talking about.

truck was brought into jk it was diagnosed ac relay bad and fitting on low side was leaking Freon…read moreso I pick up the truck I decided to have ac repaired so I scheduled an appt to bring it in so I had my wife bring it for 9:00a.m Tuesday morning was told it may be done late tues afternoon or first thing Wednesday morning well that was one of the many lies then on top of that couldn't even call to tell me it wasn't gonna be finished so then Wednesday afternoon I still didn't get any update meanwhile I'm wondering how I'm gonna get home from work and to work the next day so I called service to ask about truck was told some machine was running slower than normal which by now I'm feeling like this place is sketchy like they trying to hide something wednesday I called service to speak with service manager I said I was told my truck would be done and now it's not do yall have a loaner or rental I can get manager says well let me see what's going on and I'll get back with you on what we can do for you- another lie he never called me back so now we on Thursday I get a call we got the fitting changed out but we found your compressor is still not engaging it has a short so Jakob tells me let me see if and when I can get the parts I'll call you back-another lie never called me I ended up sending a message saying I needed to know if I can pick up my truck later I get a call from Jakob again warranty won't accept after market parts and your compressor is on back order so we'll tidy it up and you can pick it up when the part comes in you can bring it back in so I get to the service dept to pick up my truck was told by Jakob oh they are finishing up on the oil change they'll be done in a few 45 mins later right at closing time Jakob comes to me and says Mr Varnado our parts dept didn't give our technician the filter for your truck he started draining it but he capped it off we added oil that was drained to fill it back up so you can bring it to me tomorrow I can get it done for you I said I have to have a way to work he says I completely understand so they finally bring my truck around and I pay and leave My input on this whole ordeal is they lack communication skills JK service you need to be more productive in returning phone calls and communicating with customers and lies don't tell customers you will get back with them and leave them on the back burner for God knows how long

UPDATE: I was contacted by the manager this morning and they are going to try and make things…read moreright. They are taking my truck back to repair what they can and put me in a loaner vehicle while they have my truck. It is greatly appreciated. I purchased a 2013 Ford F150 from there on July 23. When I asked about whether the dealership had a standard limited warranty (even a 30 day), I was told no, but if something wasn't right, they would take care of it if it was immediately noticed. Well, the first issue I had was that there was a recall on the truck that could have been very dangerous. I found it on the car fax, but when I asked the salesman about it, he said he had no idea about it. The second issue I had was the backup camera failed the day after I bought it. The third issue I had was the AC started blowing hot air less than a week after I had it. I imagine that they gave it a quick recharge just to show it had cold air. After paying $200 one week and one day after I had it, it appears there is a leak in the AC line. By one week and two days, my brakes are squeaking and when I slow down to make a stop, the truck shakes. What exactly did Twin City Honda to to this truck during their inspection? Most likely, nothing really. Makes me wish I would have just purchased from a private seller-you get the same liabilities buying from a private seller as you do a dealership. I have voiced my issues to the dealership and they didn't do anything. I was asked whether I purchased a warranty and I did not. From experience, they are worthless. Think twice before buying from this dealership. They do the absolute bare minimum on their used vehicles and that is a shame. Would be nice to know they would stand by what they sell, but they're only out to make a quick buck. Looks like in addition to the price of the vehicle, I'm looking at dropping at least another thousand into repairing what should have been taken care of by the dealership BEFORE they put this truck on the lot. 10 days in of having this truck and the AC is broke, needs new rotors and brakes, the back up camera needs to be replaced, and I pray nothing else goes wrong!

Beware with their Honda Protection plans. STAY far away. It is all a scam. Our windshield chipped…read moreone week after purchasing. We contacted the correct people and went about the correct channels to get it resolved. We got the run around for over TWO MONTHS. Then all of a sudden the "chip" had grown (obviously) and they were not able to fix it because it was passed 6 inches. The amount of confused, frustrated, and defeated I am with Honda is insane. They completely scammed me into purchasing this scam package making me believe windshield, tire, dent, and oils changes would be covered. Not only that, but I came to get my oil change that is covered and it's $170 because some fluid isn't covered. WHAT?! The oils change that is covered isn't covered?! I'm so done with them. BEWARE!!!! I am going through the proper channels to get this resolved legally.