I have been seeing Dr Dow for almost two years now at his Webster location. I am currently being…read moretreated by him but have also been seen by Dr Haggart. They are both amazing specialists and take the time to listen to your concerns and explain everything that is going on and what is to come if needed. This office did have some major phone issues with getting in touch with them, but thanks to Vicky, they are remedying this problem and it is now easier to get in touch with this office which is a God send. Doctors sometimes get bad reviews for their front office staff or lack of communication, but this is not fair to these amazing providers. Im happy to see this issue was addressed and taken seriously and now patients are able to make appointments and reach their provider when need be.

Doctor Dow and his staff are amazing. It was my first visit to an urologist and I was a little…read morenervous with it being my first visit, but their staff made me feel comfortable.

This review is for the staff and assistants of this doctor:…read more Hubby called for an appointment and finally got scheduled for a Wednesday. He gets a call a week before asking him to bring his medical records. He has a whole stack and so he asked what exactly they need. They won't say so he says he'll walk in so they can look. Monday comes and he walks in and front desk girl said a nurse has to look at it and that he needs to wait 20 mins. 45 mins passed and no one called him back. So, he goes to the front desk, no one was there, and a sign says "lunch break". Not only is this an a-hole move but also extremely UNPROFESSIONAL. So, hubby tried calling and finally another girl comes over. So he has to retell everything he just told the other clueless employee. This is girl then tells him that they're not even going to see him because he should go back to his surgeon (out of state) despite the fact that they had already scheduled him and requested for his medical records. And he's not feeling well and needed to be seen asap. She proceeded to cancel his Wednesday appointment anyway and pretty much just told him good luck. This is how far this "health care" has fallen in this country. These ZERO concern for health or care.

I came to HTX Urology for a prostate exam. I paid via an app and they took me in. A month later I…read morereceived a bill for the exam and the amount was $520 which was twice with what i paid. I called the office and they told me I did not paid. I said that was funny because how could you provided a service without any form of payment. They has no answer for that. I think this office was not honest in billing and tried to cheat their way to cash in anything they can.

Office communication appears non-existent. Dr. Dafashy…read morefailed to explain treatments. When I got severely sick with flu-like symptoms, I attempted to contact repeatedly with no success. I changed urologist, the new one explains fully and after a colonoscopy, determined there was no need for treatment despite Dafashy's invasive treatment regimen.

1 - Absolute disaster of an office…read more I walked out without being seen because this place scheduled three patients for the same doctor within a 30-minute window. The waiting room was packed and clearly running way behind. Staff was rude, unhelpful, and acted like chaos was normal. No apologies, no explanation, just attitude. If you enjoy wasting your time and being treated like an inconvenience, this is your place. Otherwise, save yourself the frustration and go literally anywhere else. Dr Dafashy, take some pride in your profession. I hope these reviews are a wake up call for how poorly this business is ran.

I've recently had a few visits here for treatment of kidney stones. Not something I've ever had to…read morehandle before, nor would I wish them on anyone else!!! There are several Doctors here and the Emergency Room Doctor recommended Dr. Waggenheim, however due to conflicting schedules he wasn't available and Dr. Than Nguyen was. (Pronounced Wynn) I was very impressed with Dr. Nguyen and with his knowledge and professionalism. Very straight forward and well versed. Before your appoinment they will set you up for X-rays, or MRI's before your office visit and the doctor will go over these with you. You will need to bring your MRI images with you on CD from wherever they have you do them, so just be aware of that, and also any X-ray film too! Dr. Nguyen's staff set me up with an appointment for a surgical procedure to remove, or breakup the stones at the Houston Physician's Hospital. They use several Hospitals to do Outpatient surgeries in the Bay area. The others are the new Bay Area Regional Hospital, and also Southeast Memorial off of Beamer and Dixie Farm Road on Astoria Street. All of the doctors here are highly qualified and all are very good. They treat all kinds of Urological disorders and issues. I highly recommend them.

No complaints about the Dr.; however, the office and nurse(s) are absolutely awful in terms of…read morecustomer service and follow-up. I've been trying to speak with someone for a week and I grow more frustrated every time I leave a message. 1. The automated answering system is atrocious. It must be designed with the goal of discouraging patients to call in because there is no option to speak with a live person,....ever. The system is not intuitive at all and you have to "luck out" to find the correct combination of options to select to be able to leave a nurse a message. The answering service is typically misaligned with "lunch hours". I've made numerous calls well into the afternoon only to hear the office is closed for lunch or what not. You are at the mercy of the staff to contact you. I'm not sure how any patient gets quality treatment from the office. If you don't have an extension, you won't speak to anyone directly. 2. Nurses are terrible a follow up and execution. These series of event happened over the course of a week. I called on two separate occasions leaving messages for someone to contact me due to complications with the medication I was prescribed. The nurse finally returned my call, we had a good discussion of the issue I was having, she proposed a new medication to prescribe me, I communicated my pharmacy and I left the call with the impression that the script would be called in that afternoon. Three days later, still no prescription has been called in. I have left messages for three consecutive days asking for an update or explanation as to what's going on and still no response. My last resort it to visit the clinic this afternoon and attempt a face to face meeting. Per their website, "We endeavor to provide all patients with the highest standard of urologic care in a manner that we would expect our own loved ones to be treated." Apparently this is a feel good statement that some corporate executive penned making you believe that they care about you. What a crock of crap!!!!! Avoid this place at all cost. Drive further if needed. This place is a dumpster fire of mismanagement. Update: 7/27/18 @ 15:15: Called at 3:00p and the answering service states the "office is closed". Business hours are advertised as 9a - 5p.