Hospital staff does not listen to the patient. Doctors have no communication between eachother…read more Worst than UTMB Galveston.

I had to call an ambulance for my mother on Tuesday march 31st at 4:30pm fire and ambulance came…read moreand picked mom up and transported er to Methodist Nassau Bay . Once in the emergency room . We had Dr wang to excess , moms oxygen was low, first thing she ask me is do you want to vent and i said no. She said she could die , I said yes but it would be natural. No machine , after 2 hours of oxygen was back up to her normal. We sat in a emergency room til 2:30 am and then moved to ICU . After all night we were in a rm #11. That morning we had Dr . Nina Zatikyan MD. She was rude and not compassionate at all . She told me I needed to get , power of attorney and will up there . She said your mom is in bad shape and didn't look good. This was our first meeting. Just crushed us but mom was alert and was better that day but was on high flow oxygen. As the day wore on Dr. Wang In ICU came in very polite and compassionate , we are doing everything and will be outside if you need anything . Then the heart doctor came in did every test , Dr. Ahmed Elsherbing. He told mom she had a strong heart. But kept monitor while we were there. The next day Dr . Nina Zatikyan came to the room and said you look better, total change from the first day. While she was in the room , I told her she took care of my mom in Nov. 2021 during covid and she said I don't believe so. She went back in her records the next day and said yes she did take care of mom during covid. This went on for 6 1/2 days in ICU. You have some amazing nurses in ICU Rachel U and Ashley N. These 2 nurses were so wonderful, we were lucky to have them for 2 days each .Made ICU enjoyable . The head Pulmonary Dr. Nina Zatikyan need to have compassion training , very cold , no respect for care of patients . if love one is in bad shape you should never tell them there dying, Should talk to a love one. I spent everyday and night with my mom in ICU. Just in case something happened . After ICU we were moved to a room on the 4th floor room 410 Sunday April 5th. After the move the next morning the doctors came in an said you were getting better, but you will be here a while . Dr Nina Zatikyan transferred her stuff to Dr. Jose Cuevas, nice gentleman was caring and compassionate. Easy to talk to and was there to help . We worked out a plan that day. So Tuesday came around and Dr Wang from ICU went on vacation. So we had Dr Donald Brown come in never met us before. I wasn't there, but he came in and told my mom that you aren't getting better. You need to think about hospice or alternative care . That just broke my mom. She called me at work , I came up there at 11 am and she was in the fetal position crying . So after first time seeing a patient for less than 5 minutes you destroyed her. Terrible bedside manor, she told him my son takes care of me and there is his number . But he never called . After therapy came in and she was able to walk . The next day Dr Brown came in same attitude , still no call. So that day we had nurse Jesus , wonderful at what he does , loves his job. So Friday comes around and I need to speak with Dr Brown, I got to my moms room at 8:30 am , and waited . Dr Brown came in an saw me . whole different attitude, but still talking down , not building up. I ask why they stopped PT , he said they said her oxygen dropped and he discontinued . I told him therapy said she did great and he said no. I said they were here and they said she did great. Then I ask when we could go home , he said home .I said yes , he said she can't go home . I said i everything setup , concentrator , tanks that will go to 15 liters incase of emergency . He was shocked that I knew what I was doing. He then said she could go home today. I said 5pm , he goes why . I said i needed to go back to work. He said we could go at 5 pm . Br brown isn't a compassionate person, I'm sure he does this more often. We were released and are home doing well. I also want to let you know that i was never given a survey for our stay. Plus also want to let you know that the social worker Alex called me the second day in the hospital. And I never heard from her again after calls to her and leaving messages . Plus I tried to contact Palliative care team member Sharice , calling and leaving messages. No return call either . So my whole experience at Methodist wasn't great. Your team members need work with more training for care of the patients. I've been in a lot of hospitals these last few years with my mom. But this was the worst experience , this hospital is close to our house but i think next time we will go to UTMB webster. Healthcare system here is poor, the Doctors like Dr. Nina Zatikyan pulmonary , Dr Wang Emergency , and Dr Donald Brown all need some training in compassion , respect for the patient and even the family members. Rating 1-10 , I give it 3.. Needs work...

10 out of 10 would recommend. Great care. Best imaging services. Would not go anywhere else.read more

Worst ER ever. The Dr there is really a PA. They do NOT listen to what brought you in and make up…read moretheir own stories. Then the nurses NEVER assess you was there 2 days and they never listened to my heart, lungs or assessed my pulses. Hear there are bachelor degree nurses only that work here, so they must have xray vision to assess me and put it in a chart without touching me. Thought I would give a second chance had an abscess so go in and the ER nurse lied never took my temp of pulse ox. Temperature was 99.9 when I left home. They gave me instructions to come back with temp of 100.4 got home and temp was 100.6 umm why go back when they lie plus they never checked my pulse ox and it was 88 when I got home. They need to stop lying that they are a health care organization. I called the DON office the secretary supposedly took my complaint and was to call me back. Never a call back. Seriously thinking now of reporting the liars to the nursing board.

I was a walk-in patient to the Gemini Urgent care. There was very little wait time. I had a serious…read moreinjury to my head that had been taken care of by Clear Lake regional emergency. I was concerned because I saw blood on my pillow after a week. I went to the Urgent care to have them look at it, and they cleaned it up and sent me home. I went back the next day at their request to ensure that everything was fine. They were able to remove the staples from my head and gave me antibiotics. The staff was incredibly kind and very professional. I had handled this experience of cracking my head open pretty well until today. Realizing just how serious it was, I was on the verge of tears most of the time. The staff held my hand and explained that I had every right to be that nervous. It was a traumatic experience and I've come through it well. I want to thank the staff at Gemini Urgent care Kenzie, Jackie, and the nurse practitioner Laura Gordon. They all treated me with extreme kindness. I recommend this Urgent care to anyone in the Clear Lake area that needs medical attention

Went here for a dot physical was in and out in under 30…read more Very friendly nurses and staff.

WOW......I was on vacation in Galveston and started having pain. Was enroute to a Houston hospital…read moreER and couldn't bare the pain anymore. Just happen to pull in to Elite Care. The front desk immediately took me to the back to start pain management and diagnoses. The team got the pain under control and properly diagnosed my issue. I have seen all the 24hr emergency cares popping up on every corner. But let me tell you there is a BIG difference between those and Elite Care!!!! The team is very professional with all the labs tools in house needed for testing on site. The facility is amazing. The Staff is most caring and warm to your needs. I am beyond blessed that God lead me to Elite Care. I'm healthy again and back contributing. Thank you - Teri, Lindsay, Can, Joel, Maria, Tara, Dr Luu and Dr. Gukhool you guys are the BEST:)

People please if your expecting a package , have control of your animals. Believe me , I tried…read moreputting it in the mailbox it wouldn't fit. Treated for 3 dog bites , left calf , 2 rear end . They hurt and was bleeding required stitches. On arrival given ipad to fill out information good thing I was a returning patient the process was simple and easy . Made a few accidents from wounds bleeding, so the sweet receptionist cleaned and sanitized the area, and the nurse wrapped my calf until I was called back. I was called back within 10 minutes, nurse took vitals , Dr assess wounds after several shots of lidocaine in and around wounds , they were stitched up and the others covered with bandaids to control the bleeding. Overall I'm satisfied with the prompt response and treatment, and if anything else arise I shall return .

Great place for families and events. Multiple floors, ample parking. Food is decent, staff is very…read moreattentive, buttons for service EVERYWHERE!

Horrific place. We went to the ER. Patients from the hospital were coming in because they were…read moreshort staffed upstairs. Nobody was coming in to check on my MOM. Total incompetence all the way around.

I've had 4 procedures at this hospital and the care has been excellent. The nurses and extremely…read morenice, caring and attentive to your needs. The hospital/surgery waiting area is very clean. They have a coffee and snack bar for people waiting on their loved ones....when it's not Covid. 2 of my procedures I had to wait a long time and was not informed of why. The other 2 were right on time. I am very big on customer service. I believe that if you are running behind you should update the patients. I completely understand things happen, but it's courtesy to let us know you are running behind. The anesthesiologist are great. They make you feel at ease. I would have another procedure here if I have to have another one. It seems more family like than bigger hospitals.

While the hospital service has been 4 and 5 stars for numerous procedures (back and neck surgeries…read moreand pain procedures), their billing department is 1 star. I paid a bill in July, it shows a paid receipt, and bank account shows it paid, it still shows up on the balance! The new bill i just got in the mail, which is different charges, shows the new charge, but it is nowhere on their system. So Monday will be another session with their billing dept. They have messed up several times in the past (wrong procedure codes which took months to fix). They need to hire better people to manage billing.

Why 5 stars? Because they saved my Dad's life…read more --- --- --- A hospital having a Yelp page is definitely a different ballgame than just about any other kind of business. I'm sure that there are countless others who have lost loved ones at Bay Area Regional Medical Center, and it probably had nothing to do with the doctors/nurses not performing up to a certain standard during their visit. Life's randomness sometimes trumps precision that the most wonderful medical professionals on Earth have to offer. But in our case, BARMC could only be described as a God-send. My dad had a heart attack on Thanksgiving. In an instant, my Dad transformed from the most active 58 year old that anyone knows, to the guy laying on the bathroom floor at the gym with no pulse. My brother was fortunately by his side, and was able to call 911 pretty instantly. The paramedics arrived swiftly and were as efficient as possible in literally bringing him back from the dead. He was then transported to BARMC. He quickly had to have a stent placed in his artery, which went very smoothly. By the time I got into town a few hours later, he was heavily medicated, but still awake and talking. I didn't even know what any of this meant prior to Thursday, but apparently, it was nothing short of a miracle. Not only that he was alive, but that he went from a goner to very normal in a few hours. This is a testament to my dad's excellent shape/conditioning, but I'd imagine all of medical people involved played a role as well :) Where we really began to appreciate BARMC is the quality of care that he received in ICU. All of the nurses/doctors were absolutely phenomenal. Kayla, Natalia, Shelby, Dennis and all of the other names that I'm forgetting - you were all the absolute best. It's amazing that people who work in a place that's filled with so much sadness on a daily basis, could manage to be so cheerful and happy. All of them had the demeanor of people who were on vacation, in that, they were just so happy and joyful. Maybe it was that my dad's story was so amazing, or maybe this place just breeds super heroes. Either way, we loved it. All of these wonderful folks really helped me to put life in perspective. I love my job and always give it my all... but these people literally save lives for a living. Instead of enjoying Thanksgiving with their family, they perform insanely advanced procedures on people, while crying family members wait in the lobby with lives hanging in the balance. Much like folks who join the military, it's a job I could never do, but I'm forever grateful that others can.

My dad was in this hospital and too many mishaps to list. It took 48 hours to reconcile his home…read moremedications. They never responded to the call button and they employees are smart ass and mock you when you ask for help. I know several people work there and the place is rotten from the top down. Good people will not stick around and it will only get worse until upper management does something to change the culture. The HR department needs to be completely fired and built from the ground up. All the employees seem to be rejects from other hospitals in the area that were willing to accept a lower wage to have free reign to do whatever they want. They do not know how to staff, compensate or develop their employees. You can't teach someone to be a nice human being though.

From the welcome greeting to my drug screen process was a great experience experience.read more

Amazing staff and knowledgeable Nurse Practitioner! I initially went to them since I didn't get…read morethe care I received at different medical facility. I am glad I came here! Wait wasn't long and Nurse Practitioner took her time to make sure I was fully treated!

Caring staff, clean building, professional nurses and doctors, small cafe, and great restaurants…read morenearby. Thankful my friend had her complicated back surgery at this hospital.

UTMB was my favorite hospital but not after yesterday. Stayed all day and finally got a 5 min…read more visit with a Dr. while still on a stretcher in a hall in front of THE ER nurses station. HIPPA? There were probablly at least 50 people in the halls of the ER. No one ever reviewed my med. list, etc. I could go on forever.