BEWARE, AVOID they FAILED to render care and empathy at the time of a bleedin emergency…read more We walked in last night with 5 minutes until closing. My contractor had almost sliced his finger off. Jessica told us about their busy day and let us know they were no longer taking walk- ins for the night. She offered to schedule the guy an appointment for the next morning. The Provider Stephanie signed the Fast Pass paper so we can drive 6 more miles to the nearest ER that accepted his insurance. I mentioned a Stop the Bleed kit or assistant since he was bleeding on counter. The provider never came from the back to assess, render aid nor communicate with us at all. She just kept walking from left to right wall in the back. THIS IS NOT THE PLACE TO STOP if you are HAVING AN EMERGENCY. They never looked at the deep cut so no help was given to stop the bleeding. 1 star for making sure the ER referred accepted his insurance. 0 stars for the patient care, empathy, customer service and beyond.

Sat in the waiting area for 15 minutes and nobody ever came to the front desk but two people saw me…read moresitting in there never checked to see if I had been taken care of yet or anything. I was the only person there they were not busy. Waste of time

1 star only because 0 isn't an option. I've been tracking my 4 month olds temperature rectally for…read morea few hours and when it hit above 101, we came in. Reception took us back and got a no contact temp of 98 (anyone could have touched this baby's head and felt she had fever) and when I told her that, she said she'd let them know to take a rectal temp. They didn't. They didn't even get her weight. Nurse came in with absolutely no bedside manner. Got all the same info we gave reception. Dr came in and was dang near whispering while my baby is screaming. Basically tells us Tylenol and she'll go get the dosing recommendations. 10 minutes later she didn't return and we left. Biggest waste of time and money. I'm sure it's probably nothing serious but not only did they not offer any suggestions, they didn't offer peace of mind. Very impersonal. Not worth $3 and surely not worth the $300 we were charged.

One star is way more than they deserve…read more I was picking my wife up after a long day of airports and driving. As she was leaving Hobby Airport, her right leg spasmed and she fell on her left side. She had never had anything like this occur before. The nice folks at Hobby helped her into a wheelchair and into our truck. She did not want EMS. As we started home, I noticed she was in much more pain than she had said and was complaining that she couldn't feel her right leg and she had crushing pain in her left chest radiating down her arm. Scared she might have a DVT causing a heart attack, I went to the first ER we could find. Unfortunately, it was Grace ER. We arrived there Monday night about 9pm. There was no one visible in the office and the light were turned off. I rang the bell, knocked on the glass, yelled, and finally, just before I was walking out the door, I decided to knock on the glass with my ring, just to see if that would get someone's attention. When I did, the person in the office, who was strategically sitting in the only part of the office you could not see from the window, was apparently sleeping and startled by my knocking. She asked me what I wanted. I told her I needed a wheelchair, my wife couldn't walk. She brought out a ratty old wheelchair and handed it to me. No offer to help. I got my wife into the wheelchair and rolled her in. We were met in the waiting room by a woman who asked what was wrong. I explained the injury. My normally stoic wife was in excruciating pain. They asked me for her ID and insurance card. I gave them both. They went in the office and came out to tell me their system said our policy was "inactive". It is not. I have used it several times already this year without issue. I was told, "We can't treat her if we can't verify your insurance". I explained to them that the insurance was good and my wife needed treatment. They continued to argue. Just as we turned to leave, a doctor came out and asked what the issue was. I explained the injury again and that I was afraid she had a DVT and she needed treatment. He said he would see her. We went back into a tiny, sketchy looking exam room, where he asked her about her injury and said he would order some labs and an echo for her leg. Just after he left the room, another man came in and asked for our insurance information again. I told him they already had it. He said he ran it again, and it still shows "inactive". We had been here for nearly 15 minutes and no one had provided any care. No vitals. No history. No nothing. The man said," We can't treat her if we can't verify your insurance, unless you want to pay out of pocket". I explained that we have insurance and I am not paying out of pocket, and under Texas law you are required to provide care even if I don't. I was very worried about my wife as the pain seemed to be getting worse. I was VERY angry. My wife said she wanted to leave and did not want them touching her. She was still in the wheelchair, so we started to leave. The staff, two women and one man, continued to argue with me and trying to get me to pay out of pocket. They followed me into the freezing cold parking lot and continued to try to get me to pay. As I opened the door to load her into the truck, the man stepped between her and the door and continued to argue with me. I got him to move. The doctor comes out and asks what was wrong. I said they won't treat her unless I pay out of pocket. He said he would. I said, "You might, but they won't (referring to the staff) and I'm not going to stand in the cold and argue with y'all while my wife is not getting treated." All four of them were on their phones speaking to someone the entire time. We left. I took her to the HCA ER in Alvin where she was seen immediately. See my review of HCA Alvin. They are awesome. About an hour later, a woman from Grace ER calls and tries to tell me it was a big misunderstanding and that she was mad because I said they didn't care about their patients (I did, they don't). She did not apologize. She said I was wrong, she does care about the patients and wanted to make sure I knew that. I told her that their lack of care could have killed my wife and I would never step foot in their ER under any circumstance. I will be filing my complaint with the Department of State Health Services tomorrow. If you've had similar experiences, please do the same. These people are going to kill somebody.

While the hospital service has been 4 and 5 stars for numerous procedures (back and neck surgeries…read moreand pain procedures), their billing department is 1 star. I paid a bill in July, it shows a paid receipt, and bank account shows it paid, it still shows up on the balance! The new bill i just got in the mail, which is different charges, shows the new charge, but it is nowhere on their system. So Monday will be another session with their billing dept. They have messed up several times in the past (wrong procedure codes which took months to fix). They need to hire better people to manage billing.

Never thought I'd review a hospital on Yelp. My son and I had such a great experience here today in…read moreimaging. He had an MRI. Everyone was so friendly, accommodating, and warm. They were very efficient as well. One of the best medical experiences I've ever hard!

I am sick and tired of medical arrogance. This Drs. Office feels dirty and the air vents are nasty…read more Today I showed up EARLY for an appointment but was left sitting in a room for over half an hour without a single staff member letting me know they were running late. I decided to walk out after 40 mins and Dr. Wong saw me walking out and asked if I was leaving and I said yes, I have been waiting for over half an hour and instead of issuing an apology or explanation he instead said "We can do it now". I'm normally a patient person but if you can't see me at the time YOU scheduled to see me and not 40 minutes later then I will find a Dr. elsewhere, my time is valuable too.

Convenient location for Clear Lake, friendly staff, easy to make appointments without much wait and…read moregood prices. Hard to find all this in doctor's offices these days.

I have been seeing Dr Dow for almost two years now at his Webster location. I am currently being…read moretreated by him but have also been seen by Dr Haggart. They are both amazing specialists and take the time to listen to your concerns and explain everything that is going on and what is to come if needed. This office did have some major phone issues with getting in touch with them, but thanks to Vicky, they are remedying this problem and it is now easier to get in touch with this office which is a God send. Doctors sometimes get bad reviews for their front office staff or lack of communication, but this is not fair to these amazing providers. Im happy to see this issue was addressed and taken seriously and now patients are able to make appointments and reach their provider when need be.

Doctor Dow and his staff are amazing. It was my first visit to an urologist and I was a little…read morenervous with it being my first visit, but their staff made me feel comfortable.