Another great experience with Bob Tauber. I had a problem with the windshield wipers I brought this vehicle back to Bob he said leave the keys come back in a couple of hours which I did I didn't think he had time to do it in that short period but apparently you're auto maintenance group seems to be on par again thanks again Bob you're always top of my list read more

BUYER BEWARE! Bought a 2018 BMW X1 and noticed the sun shade didn't work upon test driving the vehicle. I told them I would buy the car if they could fix the sun shade. They said no problem, so I purchased the vehicle and made an appointment to get it fixed. I came early to my appointment time and sat at the dealership for 5 hours before they told me "it wouldn't be done today". This was after I asked for multiple updates to no avail. Then, I took an Uber home ($50 out of my own pocket) and left the vehicle with them to fix. The car then sat for nearly two weeks before they finally told me the part they are waiting on wouldn't be in for another week or so. (I am fine with ordering a part, I'm not fine with ZERO communication as to when it would arrive - I could've had my car at home for this time so that my daughter, who just turned 16, could have her vehicle to get to school, practice, etc...). Made ANOTHER appointment with them to fix the car as they said the part would be in and they could knock it out. Arrived at my appointment early again. Sat in the waiting room over 6 hours until they told me that they would need to order another part. I asked for updates MULTIPLE times and everyone just passed the buck. My Sales Rep, Mark Johnson was basically useless, just avoiding everything along this whole process. Took another Uber out of my own pocket as they said the fix would be quick. Called every day for a week asking for updates and was told very little each time. Most of the time I would be sent to voicemail. Saad, the Sales Manager was helpful at first, but as time went on, was just as dismissive as everyone else at the dealership. I finally just gave up on getting it fixed and told them I needed my vehicle back. Saad asked when I would pick it up and I reminded him that he said they would deliver the vehicle back to my house... He agreed to have the vehicle dropped off on Thursday. I called the dealership multiple times on Thursday afternoon, seeing as my car still hadn't been delivered. I heard back from no one on Thursday and left multiple messages, the last one requesting the General Manager of the dealership to call me back - which of course, never happened. I finally heard from someone on Friday afternoon to drop my car off. Oh, in which they left multiple drink bottles/trash in the car... Save yourself some time and headaches, and go elsewhere. TERRIBLE customer service throughout the entire couple of months I have been dealing with this. I was beyond patient and the incompetence was laughable. Also, while spending over 10 hours in their lobby, I overheard MULTIPLE other unhappy customers. Which, by looking at the other reviews, is not surprising at all. I am even in the market for another vehicle and the Sales Rep (Mark Johnson) new that, but that obviously didn't matter to him or them. So, goes without saying, we will be taking our business elsewhere and you should too. read more

Bob Tauber made my car buying experience a complete breeze and super stress free. He advised me about everything I needed to know about my new car and what to expect. They fixed any issues I had within a week after buying the vehicle {which I was advised before buying} as well. Totally recommend buying a good car here for a decent price. You will not get any surprises with them! -2016 black nissan rouge. read more

We are extremely disappointed and frustrated with our experience purchasing a used vehicle from this dealership. We purchased a used car with over 100,000 miles. When we first picked it up, it seemed to be running fine. However, just one day later, the Check Engine light came on. The vehicle was diagnosed with a misfire in Cylinder 3. After taking it to our mechanic, we learned that the spark plugs--one of the most basic maintenance items--had never been replaced. As a result, we had to spend an additional $600 out of our own pocket just to address the problem. Unfortunately, the problems didn't stop there. After driving the car for less than 500 miles, the engine began overheating due to high coolant temperatures. Our mechanic performed another inspection and found that coolant was leaking into one of the cylinders, indicating a serious internal engine problem. We were then informed that the repair would cost thousands of dollars. We contacted the dealership's manager, hoping they would stand behind the vehicle they sold us. Instead of taking responsibility or trying to help resolve the issue, the manager dismissed our concerns and blamed our mechanic, the very person who accurately diagnosed the vehicle's problems. We are now left with a vehicle that requires major repairs and are struggling to figure out how we will pay for them. This has caused our family significant financial stress and emotional frustration. Based on our experience, we cannot recommend purchasing a vehicle from this dealership. We encourage anyone considering buying from them to have the vehicle thoroughly inspected by an independent mechanic before signing any paperwork or handing over any money. We wish we had done the same. We were very disappointed with this experience, and we hope our story helps others avoid what we are facing. WE EXTREMELY RECOMMEND TO EVERYONE NOT TO BUY FROM THIS GULLIVER AUTO GROUP BECAUSE YOU WILL JUST BE WASTING YOUR MONEY WITH THEM. THIS IS THE WORST CAR DEALERSHIP I HAVE EVER MET. THEY ARE A MESS! read more

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Michael, the GM, was extremely unprofessional and disrespectful during my experience purchasing a 2019 Mazda CX-9. Before moving forward with the purchase, I paid out of pocket for an independent inspection, which revealed four issues with the vehicle, including an oil leak. When I brought the inspection results to Michael's attention, he immediately dismissed the findings and stated that his own employees -- "the guys whose checks he signs" -- said the vehicle was fine. He refused to take responsibility, would not offer to have their service department properly inspect the vehicle, and acted as if I was inconveniencing him for raising legitimate concerns. His attitude was essentially, "Why are you here?" This experience felt dishonest and misleading. Buyers should be cautious, as it appears this dealership is willing to sell vehicles with unresolved mechanical problems while denying or minimizing legitimate inspection results. I have attached the inspection report for reference. read more

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Customer experience was very bad due to financing Manager, Micheal was very rude individual basically did not care anything about his Customers. They ran our credit and then sold the car we were shown. Then after we liked another car and asked for a discount on it since their selling price was $3000 over the actual valve of the car and due to inconvenience, Micheal did not have any understanding or compassion. read more

Went there to help my dad finalize purchasing a car that he had checked out. Turns out that after they photographed the vehicle and posted it online, it was struck in the parking lot right before my dad went to test drive it. They had the vehicle "repaired", and the repairs were sub par. They gave us a hand written invoice as proof of repair, that did not include any of the manufacturer required repair operations. When we tried to negotiate the pricing due to the accident and subsequent repairs, they indicated they were trying to be transparent and said "well, we could have just told you it wasn't available to be viewed and just repair it and hide that it was in a wreck". They also indicated they had it repaired "off the books" so that they didn't have to report it anywhere or have it show up on Carfax. When I inquired why they said they were being "transparent" with us, but are going through this effort to hide the damage and repairs from other buyers, they admitted that it would be "bad for business" for them to be honest and transparent disclose the damage to other prospective buyers. If you are conscious about feeling good about the company you are doing business with, this is NOT the place for you. We refused to do business with a company so ethically compromised. read more

Agreed to price over the phone and informed them I was on the way to come buy the car but it would be about a 5 hour drive before I got there. About 2 hours into the drive they don't even have the courtesy to call me and tell me they sold the car that they agreed to sell to me they just send a text so I called to confirm and spoke to a salesman named Juan he confirmed they sold it and to top things off he went on to be rude and insincere about the whole situation. Terrible customer service and clearly 0 care in the world for their customers just read the other yelp reviews if you need more proof. read more

DO NOT BUY HERE! Do yourself a favor and look elsewhere for a vehicle. DO NOT BUY FROM THIS DEALERSHIP! I made the huge mistake of not reading all reviews of this place and am now suffering the very expensive consequences. I live in Oklahoma and had to (understandably) wait about a week for the car to be delivered, but while I was waiting I was told the car was being detailed and getting new tires. How nice! The detailing most definitely did not happen as I immediately noticed grime in crevices that would not have been difficult to remove and a penny stuck on the vent in the backseat that was not lodged in anything; it was stuck in something sticky. Should have been my first red flag. Mind you I had not even started the engine at this point. Cut to 3 or 4 hours of possession later and after only having driven the car less than 30 miles at low speeds and for no more than 2.5 hours while doing errands, the check engine light comes on. (You see, the nice thing about this car is that I can see exactly how, when, and where this car is being driven as there is an app that keeps track of everything.) The dealership was immediately notified. They acted concerned, but were not helpful. I then drove it the next day only to have white billowing smoke that smelled like burnt rubber and tar coming from the tailpipe. The dealership was notified the next morning about the issue and said the car had a blocked O2 sensor. The car was taken to a mechanic for the first time 3 days after it was received. After the mechanic inspected and was replacing the O2 sensor, it was discovered the Catalytic Converter was bad and needed to be replaced. The dealership was notified and responded, "That is why you bought the warranty," the Catalytic Converter was not covered in the warranty. This is the last help the dealership would give and covered the cost of a new converter, not the labor. It was replaced and the car was returned a week later repaired. After another few days and about 100 miles, the check engine light came back on and had to be returned to the shop. A smoke test was performed, and the car had a bad gas cap. After that replacement, the car was returned. Again, after less than 100 miles, the check engine light came back on. Again, another trip to the repair shop, complete with another repair. The check engine light returned again within a few days, and this time it was taken to a specialist for a complete inspection. Another repair. The car was returned, and the light came on again for another repair. We have had the car at this point for 1.5 months, and it has been in the repair shop for 3/4 of the time. A total of 10 (partial) days that this vehicle has been able to be driven because every time it reaches 75-100 miles driven, the engine light comes on. When the dealership is notified of problems, their manager's response is always, "Oh, well. Sorry about that. These things can happen. That is why you get a warranty." Mind you, the warranty does not cover most of the problems because the codes indicate preexisting issues. I asked if they fixed the issues at the dealership or just cleared codes? The manager's response: "Well, you can't prove that." I said I will be notifying the Texas DMV, and the response was, "Don't threaten us! You have no proof we ever had any codes come up when the car was here." And can you guess where the car is as of this review posting? The repair shop, of course! I sincerely hope they lose so much business and money because of this review because they have cost us so much money and time. They are the least sympathetic company I have ever dealt with and definitely live up to the stereotype of the scummy car salesman. You'd be better off setting your money on fire than to spend a dime here. ETA: I really don't think they put new/good tires on this car either, because they will not retain air. So conning customers at every turn read more

Do not trust this dealership. In under two months, our $20,000 investment became a total nightmare. We bought a 2019 Toyota Highlander here, putting $20,000 down. The salesperson, Fred, explicitly told us everything was perfect and a warranty was unnecessary. Just 6 days later, the car broke down with a Cylinder 3 misfire. Because Fred insisted everything was fine and offered zero alternative options or solutions, we were forced to pay $485 out of pocket at an independent mechanic just to make it drivable. After a vacation where the car sat, we drove it again, less than 500 total miles since buying it, and the head gasket completely blew on that exact same cylinder. Our mechanic confirmed this was a long-term, pre-existing leak. Now, Manager Saad is completely refusing to help us, using the ridiculous defense that we used an independent mechanic for the first repair, even though they forced us to do so by ignoring our initial emergency! Absolutely unacceptable business practices. All of this happened in less 500 miles of use. read more

My experience at Gulliver Auto Group has been filled with avoidable frustrations and careless oversights, and before management posts the typical lazy "we're sorry you had this experience" response, let me be clear: this review is based on documented facts, not feelings. I first worked with a salesman named Chris, who came across as robotic, disengaged, and uninterested. The sale actually fell through at first because he was unwilling to cover a forgotten $20 error on the purchase order -- a petty and unprofessional move that left a bad impression. The only reason the deal happened at all was because I checked back later and saw the vehicle was still sitting unsold. When I finally drove it off the lot, I was handed the keys to a car with an empty gas tank -- another careless oversight that shows the lack of basic customer service. Chris fit the stereotype of the worst kind of used car salesman, with nothing redeeming about the interaction. On the financing side, Marc was at least professional and efficient, which I appreciated, but that's where the positives ended. The real disaster has been the registration process. Despite buying the car on September 8th, there's still no record that my registration application has been filed. To make matters worse, Gulliver issued me metal plates without providing a registration receipt, temporary tag, or proof that those plates are legally tied to my VIN. This isn't a small clerical delay -- it is a serious compliance failure under Texas law. Because of this, I'm now left driving a car that technically puts me at risk of being ticketed, fined, or even impounded if I'm stopped by law enforcement. It's not just my risk either -- my lienholder's interest in the vehicle may not even be properly recorded if the dealer never filed the paperwork. I've had to spend time contacting the Bexar County Tax Assessor-Collector's Office, the Texas DMV Enforcement Division, and even notifying my bank just to make sure my vehicle is legally registered. None of that should ever fall on a buyer, yet Gulliver made it my problem. Every day without registration has cost me time, stress, and money. A dealership's most basic responsibility after a sale is to process the title and registration properly. Gulliver failed at this, then offered nothing in terms of accountability or resolution. Yes, the car itself has been fine so far, and Marc in financing did his job well -- but those are the only highlights. Everything else about this process has been sloppy, unprofessional, and unnecessarily stressful. To future buyers: beware. If you do business here, don't expect professionalism, don't expect accountability, and don't assume the registration will be handled properly. Double-check everything with the county tax office immediately after purchase, or you may end up in the same position I am now -- chasing down state agencies to clean up a mess the dealership created. read more

Terrible experience double booked appointment tried to sell me a car with a cracked windshield and even after saying no theres a 4k bill for a third party warranty in my loan after debating on how to lower the payments he didnt mention that bill he forced into the sale was a third of the load cause I put so much down sleezy sad I did business there read more

BUYER BEWARE!!!!! This was the most expensive and worst experance that I had for purchasing a car. I found a car for my 16 year old son and asked for a few things to be repaired. The dealership agreed to the repairs. I had to continuously call the dealership to see when it was ready. Not one employee from the dealership tried to contact me during this time. I had the same answer everytime "waitng on a part be ready in a few days". Three weeks later I was able to pick up the car. The works was done, but not what I would call quality work. I had to go back and fix a few thing they were to handle. We had the car for a few days when we sharted to see some issues. I took it to a shop and a few thousdand dollors later the car was running. I was not expecting to have to spend that much more on repairs. Now we have the car for about 2 weeks and trouble again. The transmission went out!!! I do not have state tags yet and still on the 1st tank of gas. AND A CAR THAT DOES NOT WORK!! I called the dealership to ask what they can do to fix this. The response was to bring the car to the to look at. The car does not drive!! I asked several times if they are going to repair the car and they would not answer the question. I tried sever times to call the manager, even left my name and number to call me. No call back, I had to go to the dealership ahd get the manager. I explained the issue with him. In short they are not going to do anything. I was told it's your problem now. As stated on there website "At Gulliver Auto Group, we specialized in offerong reliable, high-quality Japanese vechles." I did not get a quality car. The manager at the dealership even told me that that car is know to have transmission issues, just before he said it was my problem. You knew that this car has transmission issues and this dealership still sold it to me and didn't mention it. With the amount I have already spent and more to spend on the car, I could have bought my son a better quality car. read more

The car they sold me turned out to have severe structural damage. AutoCheck flagged it clearly, but the dealership chose to hide behind a "clean" Carfax, all access to Autthat showed zero accidents. That is not a mistake. That is deception. I paid thousands of dollars too much for a car with a damaged frame. When I raised my concerns, management's response was horrible. They were dismissive, unprofessional, and refused to take responsibility for what they had sold me. To be certain, I paid out of pocket for a professional third-party frame scan and it confirmed the severe structural damage beyond any doubt. I have already reported Gulliver to the Texas DMV. The evidence is documented and indisputable. This is not just bad business. It is dangerous, unethical, and a complete betrayal of customer trust. Do not buy cars here. read more

**Buyer Beware** - Purchased a 2017 Infiniti QX80 that had a blown left rear shock. I worked with Mark as the salesman and had asked him if everything worked as it should. I was told yes, no issues with the vehicle at all. I ended up spending an additional $1600 to replace both rear shocks with Infinity shocks and that was with a discount on purchasing the shocks. The Infiniti shocks are over $1000 each if bought from a dealer. No reimbursement from Gulliver Auto Group. They will lie to you to sell you a vehicle. You are better off buying a vehicle from a dealership that offers some type of 30 day warranty then buying a vehicle from Gulliver Auto Group. read more

buyers beware. do not buy a car from here. i repeat do not buy a car here. they are shady. my veteran husband who just recently passed away before christmas. and i just moved back here, about to start my new job and in need of a car for work. i came here to gulliver dealership thinking i can trust them. i bought a car from here, as i drove off half way home the check engine light came on. i called them right away and told them about it. they say to come back. the next day the headlights went out. drive 50 minutes back up to them so they can fix. they only could fix the headlight and would call me about the car part and never did. i call back the next day and they just send me around in circles, sendding me to one person to another. i would call from the time they open to the time they closed. everyone i talked to said they will call me back but never will. a few days later my car would not even start! it went from a simple part to whole car not starting. i got it to start to drive it up here to them. drop it off on thursday and its now friday. playing phone tag. no one want to call me back. i have to borrow a car to drive up here to talk to them in person. and what i got from them is oh well. and want me to put out more money to fix the car that should of been good before i bought it in a first place. don't trust anything these people tell you. better yet don't buy a car from here. tell you love ones, all your friends and family! their not honest people. they just take your money and whatever happens after its your problem. read more