This was my first experience buying a car through Enterprise and it was the smoothest experience I ever had buying a new vehicle. Farzana Karim was the best she took her time and explain everything and didnt pressure us on upgrades. read more

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you Farzana for your trust and making this a great experience. read more

DO NOT BUY FROM HERE! I purchased a BMW 530i from Enterprise Car Sales at 4434 W Plano Pkwy, Plano, TX, on November 11, 2023. Initially, I was promised by the sales manager, Mr. Blaek Combs, that the missing driver's side door lock would be fixed promptly. Despite numerous emails and phone calls, as of today, July 19, 2024, the issue remains unresolved. Mr. Combs no longer responds to my messages. I also contacted Enterprise's customer support, who recorded my complaint, but I have received no follow-up. I strongly advise against purchasing from this location due to their lack of accountability and poor customer service. read more

Enterprise Car Sales - BMW 530i door arrived damaged. - Car Dealers Near Me - Plano, Texas

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What a great experience! Farzana Karim was amazing, very helpful and knowledgeable. She gave us time to decide without being pushy. It was a fast, smooth process from start to finish. We drove away with a car we love without having to spend hours at a dealership. Highly recommended! read more

This company broke my wifes heart. Selling her a wrecked car. Don't want to help us now. Crooks !

I will miss my 2011 Ford Edge. However, an accident totaled her and I was looking for a little smaller car. I was very happy with Tarik Saad. He made me comfortable from the time I walked into the dealership. He found me the perfect car, a 2022 Ford Escape. I will never miss dealing with dealerships and highly recommend purchasing a car from Enterprise! read more

Enterprise Car Sales - I will miss my 2011 Ford Edge. However, Tarik Saad found me the perfect 2022 Ford Escape! - Car Dealers Near Me - Plano, Texas

This is a copy of an email sent to the corp.offices. Do you think they really care about you? Good morning Mr.Okoro, We recently visited one of your stores located on Military tr. WPB Fl. Our sales rep was Marshall. We looked at several cars, specifically the Maza CX5. After looking online then having one transferred over from another location we met with Marshall for a test drive. The criteria for an AWD car was to be a Florida only vehicle. So, as you can image this was a difficult task. We found a 2021 white CX5 with 54000 miles or so, that we liked and wanted to purchase. I had already unlocked my credit and was approved for the loan. During the closing process or near to it, Marshall was in the mindset of controlling the narrative at every step of the entire process. Using phrases like he only came in on his day off for us and other manipulative language trying to induce the sale. I ignored all the noise and focused on my wife's desire to like a car that met our needs. As you well know this process is challenging. At the preliminary meetings on other units available Marshall kept trying to upsell on the extended service plans. I declined several times, and he finally relented. I made this point very clear. Upon our last meeting for the purchase of the vehicle that my wife liked and I agreed upon. Marshall kept pushing the service plans. Starting with the 60 months, then the 48 months, then 36 months all were declined while he kept running the pricing on each plan. I kept insisting he drop the plans. He kept persisting to the point where I was starting to have a severe anxiety attack and told him so. he just ignored me and continued with the hard sell. I finally told him I had to leave because I was having anxiety issues and had no meds with me. he continued with we only have 5-10 minutes left, let me get my manager for you and we'll go over the plans together. I stood up and before you know it there's the finance manager standing in the doorway. I told him I had to leave right away and would come back in the next day. He let me pass and we left. I recovered 3 days later. I lost an incredible amount of time and energy finding this car. When someone tells you they're having mental issues you need to respect that and release them. read more

I purchased a vehicle from the Arlington location that was moved from this location on 2/23/2024. On 4/11/2024, after approximately 1200 miles, the check engine light came on. The first shop completed $1200 in repairs, and the second, another $1200. Upon repairing the final in a long list of issues discovered the turbo was not working. This car failed inspection 4 days before it was passed with no repairs. It was forced through inspection for a quick sell, something I was not made aware of until after the sell. I am out 2 deductibles and weeks without a car, and the vehicle is now on it's way to the third shop for manufacturer warrantied repairs, the dealership did not attempt and failed to disclose, voiding their dealers license. I was blatantly misled, and when contacted told me there was nothing they could do, I bought the warranty. Stated they provide a rental, but I shouldn't have a vehicle in the shop for weeks at a time 6 weeks after a purchase. They're dirty, and acting in bad faith. read more

Sean was our representative, and he could not have been more pleasant, knowledgeable and personable. There were no games, and the price in the ad was legitimate, unlike the other dealerships we visited. One dealer added $7000 to their asking price, which increased the cost by 30%! We are extremely happy with the entire process of our purchase. read more

Where do I begin?! I was first referred here by a young lady at a ERAC rental agency who had purchased a car here herself. She was quite pleased with the experience and I needed a car fast as mine had been totalled out so in search I went. I worked with Joshua as a Sale's Rep. and Willy Toledo manager wise. I came in knowing the exact type of vehicle I wanted and Josh respected that, Willy on the other hand tried to push a more compact car. After trying a few vehicles out, and dealing with my impatient toddler we started to get tiresome so I found myself having to take the reigns. Willy sensed this immediately and didn't want to lose the business and kicked things into high gear which I appreciated. I was able to work out a fabulous deal and leave with the car and mileage I wanted. After you leave the lot though, you kind of feel like a lost fish. The customer service is lost and unless it's a serious mechanical issue or new sale, it's lacking and honestly kind of turned me towards new places in the future. This place has it's good and bad as most do, and overall is pretty good for a used lot. If I could give 3.5 stars I would! read more

What a terrible experience! This was hard for me to todo since I liked Enterprise, and I have been renting cars with them since 1993, but This experience was so bad I had to share it. The shortage of rental cars is accurate. My car insurance is contracted with Enterprise, and the goal is for things to go smoothly, BUT that's far from the truth. It started with the car I reserved was not ready due to the vehicle being sent to the mechanic for service, "I get it." Still, the fact that the assistant manager Jessica Carithers looked me dead in the eye and said she had another car available and tried to pass off a midsize car to a full-size vehicle was really frustrating and downright insulting. If I had no idea of the difference between a midsize and full-size, she could have pulled it off, but one, I'm a car guy, and two, I've been renting cars before you were born. Not only was she dishonest, but she was combative and not friendly. I would stay away from this location and Enterprise as a whole company. I'm actively speaking with my car insurance to give us other options regarding using other car rental companies. My second issue is the general manager. I called the enterprise 1800 number, filed a complaint, and was told by Ricardo, the Area Manager would call me; that was 30-plus days ago, and no call yet. The 1-800 reps and the local branch have limited communication since what I explained to the Enterprise 1-800 rep never actually made it to the local office; sad but true. Although I'm only one customer and my rental business is non-relevant to a company like Enterprise, I will take my little money elsewhere. Whoever reads this, be careful, and don't let these people lie to you. read more

No response at all, once they purchase a car and they receive the title it takes forever to receive the proceeds by the owner of the car. And they never respond when they are going to pay for the car. They promise that when they receive the title from the lien holder they will send the check the next day and is not true. It's being one month and they don't even answer the phone. Don't do business with Enterprise,they are liars and dishonest. 0 stars read more

Due to coronavirus we were unable to go to the store to test drive & sign papers, etc. but I actually preferred it! Motaz brought us the Jeep to test drive and he was so nice! Love that they are no haggle and great customer service. There were two small pieces missing from the Jeep and they ordered them right away for me! Dennis handled all of my paperwork and he did not pressure me into buying any warranties and actually let me pick and chose which options I wanted and just said sounds great! Great first car buying experience and I would buy from them again. Best wishes! read more

First of all I want to shout out to Sean Dougherty at the Enterprise car sales Plano. My car search journey started with me taking back a rental I had with Enterprise at ((11411 E NW Hwy Ste 233, Dallas TX, 75218) previously due to an accident that almost took my life. I met this wonderful lady Faizana at the office whom I shared with about my car needs, she immediately got her phone, texted Sean and told me not to worry that she has a great friend who will be helping me out in getting a new car that's in my budget. Few hours later I received a call from Sean he worked so hard in getting me a new car. Everything was smooth from the start to finish, we became friends and he is a great wonderful man. Super wonderful for our new friendship. Lastly, Enterprise car sales Plano should be ranked America's best car dealership company. From the great customer service that was availed to me by Sean. I really love my new ride, thanks be to Enterprise car sales Plano. Definitely Sean knows how to make sure that his customers are fully taken care of. I highly recommend Enterprise car sales Plano to everyone for their excellent deals, customer service and first class cars. read more

Enterprise Car Sales - Car Dealers Near Me - Plano, Texas

I had an extremely easy and pleasant experience with Cynthia from the Plano location! I found a car I wanted, but it was out of state. Cynthia helped get me my dream car shipped here and made it a smooth and hassle free experience to buy it! :) They followed up with me and were thorough in making sure I've been satisfied with my overall experience. read more

This place was a very sales-driven atmosphere. From the moment you walk in the door you can feel the hawks closing in, eager to make a sale off of you. The greeting from the sales representative, Cynthia Engro, was superficial and her disposition was disingenuous. I was just another potential sale in her eyes. Simply put it was a waste of time, the appraisal of my Tesla was a low ball and once Cynthia realized she wasn't getting a sale out of me she went to her computer to search through her list of potential suckers. All in all, this experience was worse than going to a normal dealership, save yourself some time and don't go here. read more

Fantastic, painless experience! Can't say enough good things. Josh was very easy to deal with and put me at ease right from the start, including during the test drive. This is a no-haggle type of place, which I like. Chris handled prelims of financing and he too was great. Rodney took care of final financing paperwork and was again great to work with. I might buy every car in the future from these guys, they are truly that great. Thanks again, gentlemen! read more

i was a victim of a hit and run accident. my car, as expected, was a total loss. farzana karim, a sales consultant for enterprise car sales contacted me when she learned of my loss. she interviewed me by phone regarding what i was looking for in a replacement vehicle - price, year, make, color and all other particulars. we made an appointment for that same day and she had multiple options for me to consider. i made my selection, completed the neceesary paperwork and drove off in my new car after farzana demonstrated how all the electronics worked. it took only an hour and ten minutes after arriving at enterprise. farzana even took care of returning my rental car. i give farzana karim and enterprise car sales a 10 star rating out of 10. bentley kelly read more

I was a bit hesitant to purchase a car with Enterprise as I had never bought one in the past nor have I heard anyone who had bought a vehicle with Enterprise. The first time I went in I have to say my experience was awesome because of Celeste. I was in the worst mood and exhausted and her attitude and humor turned that around. She was awesome. She was professional but also understanding of my needs and her personality was above outstanding. She's hysterical. Willy was very pleasant to deal with as well. Me and my dad both loved it there and ask for Celeste! I just purchased the car today and so far everything is great!! read more

I purchased a Nissan Rouge on 02.09.22 with a 7-day return policy. I returned the vehicle within that time frame. I paid a 200.00 restock fee. I thought everything was taken care of until I was hit with a tollway bill simply because Enterprise Car sales did not remove the paper tags that was in my name. After talking to them about this problem and paying the 200.00 restock fee within the time frame the manager told me that they will not pay the tollway bill and that I was responsible. I feel as if I was not treated fair because they used my tags that should have been removed as part of the restock fee of 200.00 that I paid. I was taken advantage of as an elderly female. SHAME ON Enterprise Car Sales for taking advantage of me by driving with the tags still on the vehicle 2 days after the return and drove13 times on the tollway. the bill is growing bigger because I cannot afford to pay on a limited income. CAROL JACKSON read more

I purchased a car this week and want to commend James O. Conley, III, the Sales Consultant that guided me through a very easy, non-stressful event. He was a delight that listened to my needs and lead me right to the type of car I envisioned. I was not overwhelmed as I usually am as car purchases can really turn negative with pushy sales staff that don't bother with budgets or customer needs. I was surprised by the fact that I did not have to speak with a slew of managers, hard-lined accountants and sit for hours doing paperwork. The Plano location really knows to treat the buyer properly. James O. Conley III showed me all the special features on the car, set up a few technical items for me and came to my house to pick up my second trade-in with another staff member. Also, with Covid, kept his distance and wore a mask. I recommend Enterprise Car Sales for sure. ***** read more

Needed to purchase a new vehicle - of course, during the COVID-19 pandemic. What seemed impossible was actually pleasant! Hugh followed up with us while we were out of town, secured our appointment when we returned home, and sold us the perfect car for our family. He was attentive to our needs, very respectful of our budget, and showed us plenty of options. We ended up getting a car we love and financed it within our budget, thanks to Hugh's help and patience! Because of the pandemic, everything - including paperwork - needed to be done outside, but our time spent at Enterprise was such a breeze that it didn't even feel like an inconvenience. Though I'm sure all of their employees are wonderful, ask for Hugh! read more

I paid almost 1,000 dollars to get a VW Tiguan to be. Shipped from Memphis Tennessee to Plano Texas enterprise car sales. The sales person, Albert assured me that the vehicle would arrive in a day or 2. After paying my fee and a week later, the vehicle arrives with engine problems and a broken mirror. Albert assured me that vehicle was fine but continued to not respond when I asked for updates..unless I called the mainline and pretended to be a new customer. I finally called the collision center who informs me that the engine was missing a part and they will replace the mirror versus trying to put it together with tape like they previously tried. I also emailed review@ehi.com like Lisa stated with proof of text messages but haven't received anything back yet ..which tells me that either these responses from Lisa S are canned responses that is automated or it's total BS to look good to its readers. None the less do yourselves a favor and go to Hertz car sales. Faster, cheaper, honor, integrity and more reliable than Enterprise Plano car sales. Thank me later. read more

It was seamless 3 years ago - even better today! Ihab Elyafe took care of us from the first inquiry to taking our picture next to our newly purchased car. An hour and a half car buying experience! You can't beat that with a stick! Chris on the finance side was alert and aware of what we wanted. Soooooo....we're coming back in another three years! Don't waste time at a dealership - this is the way to go! read more

Went to the Plano/Coit lot. The salesman and finance manager were very helpful. No haggle here. I was treated well, Andrew was a great employee and made the car buying process effortless, hassle free and I was in and out Start to Finish in about an hour. That's incredible service. Would refer every person I know to these guys. Happy I choose Enterprise resale . read more

Just wanted to share that we had a painless used car buying experience yesterday at Enterprise. The salesperson Josh was so friendly and easygoing; he was knowledgable and helpful without ever getting pushy. Rodney on the finance end of things was also a gem. Quick and easy, with no haggling! read more

Bought the car in March. Already needs $2900 worth of repairs. Not sure how I'm going to pay it off. Atrocious.

We always take the time to complain but we never take the time to say what a good job someone did I was having problems with communicating with Westlake finance services I had to come into Enterprise and I met with Brian who was so glad to help me but Brian also experienced a problem with the company he was very very professional at all times even when they hung up on him twice he remained calm and never showed any anger. read more

I just purchased my new car today from Enterprise and I am so pleased with the experience. I cannot think of enough great things to say about our salesperson Josh and Chris from financing. Josh is incredibly engaging and funny. He knew I was shopping on a strict budget and cut right to the chase in showing me cars within my price range, no games. He has a great way with people and was a pleasure to talk to. Chris is a straight-shooter, which is a quality I appreciate especially when it comes to making a major purchase. He has great follow-up and worked to get me approved even with fair credit. I also got some good advice on utilizing my car purchase to improve my credit. I highly recommend Enterprise Car Sales on W Plano Parkway! read more

I recently purchased my first vehicle through Enterprise Car Sales and I can not say enough about the high level of customer service I received. The sales reps that I worked with were Andrew and Chris, they were both phenomenal! The manager I was working with was Dennis, who was extremely friendly and down to earth. First: When coming in to look at the inventory they had, and determining which vehicle I wanted to purchase, they were very patient and accommodating as I took my time and changed my mind several times about which car I wanted. I had a free transfer of a vehicle, and ended up wanting a different one, they had no problem with that and immediately transferred the other vehicle to their location. Second: As this was my first time purchasing a vehicle, I did my due diligence and shopped around at other local dealers. None of the other dealers could compare to the quality of vehicles and level of care that Enterprise provided (yes I looked at Carmax.) They assured me that if there was something "wrong" with the vehicle or something that I didn't like, they would do everything in their power to help me. They even have a 7 day buyback guarantee. Third: Purchasing a vehicle is a very serious financial decision, therefore some amount of stress is anticipated to make sure you're purchasing a quality vehicle that will last for a long time. When I came in to sign the paper work it was about an hour before they closed. Being that my vehicle was transferred I took my time to inspect it and test drive it. The paperwork process is simple and easy, enterprise got me approved for an interest rate way lower than any other bank/dealership. I asked the sales rep and manager to verify many things for me, including towing capacity of the vehicle and tread depth of the tires, pretty much everything I could think of. They didn't hesitate to look into every single question I had, no matter how tedious or probably unreasonable of me. The sales rep and manager ended up staying about 2 hours late to help me out, but they took their time to go over everything in detail and I did not feel rushed at all! Andrew even came outside with us and offered to take a family picture of us with the bow on our new car! In conclusion, the stress of making a considerable financial decision like this is not easy (especially for a first time car buyer) but enterprise really went the extra mile to help me out. I felt like family the whole time I was there, they are all GREAT with kids and even have different toys/prizes for them, so don't feel discouraged about bringing them along! If you are considering purchasing a vehicle, DEFINITELY do so through Enterprise. My father also purchased a vehicle through them several months ago and has had no problems whatsoever. If you are considering purchasing through another dealership, talk to Enterprise first to see what they can do for you. Whether it's matching a trade in, getting a vehicle transferred from a different location, or getting financed at a good rate, they are the best place to go. read more

We bought a 2020 Nissan Rouge SV from Enterprise Car Sales Plano, and had a very pleasant experience. Our salesman, Christopher Hoffer, and Dennis, the sales manager, where both great, there was no pressure and they where happy to work with our outside financing while making sure we got the vehicle we needed. We were able to drive out today. read more

Words are not enough to express the gratitude my husband and I have to Valerie and Hugh, who helped us close the deal on our beautiful vehicle. The kindness and professionalism shown to us was outstanding, and Hugh patiently walked us through the whole process. We are blown away and highly recommend that these two wonderful people get a raise! Enterprise is blessed to have them as associates. And lastly, thanks for making us feel comfortable without the pressure and typical sales pitch that usually comes with car buying. You guys are seriously awesome!! read more

My insurance company recommended Hertz then Enterprise after a driver t-boned 2008, totaling it. Hertz couldn't get get my temporary ride in time which led to Enterprise. Learned about their sales then. It was a comfortable no hassle experience based on what I wanted and needed. Efficient and friendly, the purchase details went fast, with rental left with them and me driving home in my replacement used cross-over in the color I wanted. Would recommend especially after the personal web search enlightenment was done first, to assess my needs . read more

I receive a rental vehicle that was covered under my warranty from huffhines Chrysler. I was unknowing charged for the additional protection for 5 days. I never get it because I know how good my personal protection is. Please beware , they are nice but make sure to check your bill before walking out. When I asked who to complain to I was told 'I don't know'. They got an additional $100 dollars from me. I will not be a returning customer and I will complain to Huffhines so they are aware of these shady practices. read more

Y'all!!! I am a first time car buyer and I was DREADING the whole thing before I went into Enterprise. Unbeknownst to me that Celeste and Gabe would be my new best friends! The entire process went pretty smoothly! I definitely left, in my new-to-me whip, feeling assured that I would be well taken care of! I seriously stole, like, half of their cards to hand out to literally everyone I know. They're amazing! read more

We had such a great experience purchasing our car at Enterprise with Gabe. Very straight forward, helpful, made us feel at home. Went above and beyond... we went 3 different times because we couldn't make up our minds and they never made it seem like a hassle. We also went to some other dealerships in the process and they paled in comparison with the service we received from Gabe and Enterprise. Would definitely go back! So grateful for how well we were treated and love our new car! read more

I purchased cars from dealers, Carmax and Hertz in the past. My purchase experience at Enterprise was quick and painless. I did my due diligence before I walked in by checking out the inventory and looked at comps from other sources. I knew which car I wanted. I also had my own financing. Andrew had the car ready for my test drive. He and Chris did the paperwork really quickly because I had to get back to work! I am really happy with my car and recommend Enterprise. read more

The whole experience here was wonderful. From our first phone call to the moment we drove off in our new car everyone was professional and a joy to work with. No one tried to play games or pressure us in any way. We were treated as intelligent adults who are capable of making an informed decision. We did our homework before going in and knew the value of the car we wanted to buy and the value of our trade in. The salesmen never tried to lowball the trade in. They offered a fair price. I would buy a car from here anytime. We will be back the next time we need a car. Loved everything about working with the people at this location! read more

What can I not say about this place? Amazing, perfect, stress free car buying experience! My husband and I had been looking for a Chrysler 300 for about 3 months, but it was never quite what we were looking for. We never would have thought of looking through a rental company. We were out of town working in Houston, my husband got a call from Tyler Stowe with Enterprise Car Sales, looking for Mary something-or-other. He said this isn't Mary, but we happen to be looking for a car... Tyler asked what we were looking for, he said they just got one with 32K miles on it! We explained we were out of town for the next couple days, but have a substantial down payment and would be glad to check it out when we were back in Dallas. He called us when we were back in town, he was very friendly and we set up a day to come check it out. I checked their website, saw every car has a Car-fax available, which I found to be a good sign about the dealership. My husband and I do not have good credit, they work with 15 different lenders so you can get approved (ours is all the way in Louisiana). We had 4500 to put down, so they got our payments down to 340 a month for a 2010, 32K mile Chrysler 300 Touring. Tyler had Enterprise drive the car down from Arlington to Plano, which saved us quite some time. He is a genuine guy who knows what he's doing, and you can definitely trust him. Coming from the Galleria, we were always running late cuz of traffic, he stayed late just for us. When we had to explain why our DP was only 4500 when we had told him 5K the first thing he asked was if our sick bird was ok. He actually cared too, that's when I knew I was writing him a review he deserves. When we picked the car up, he told us the front tire was looking low so he took it to Firestone and had them put a whole new wheel on it. He even hand detailed the car for us. People say buying a rental is always bad, but all of their cars are basically brand new. We walked the whole lot and never saw one vehicle with over 40K miles on it, or older than 3 years. Most of their cars are American. All of Enterprise's cars come certified, and usually with the low miles you still have a Manufacturer's warranty, as well as a warranty they offer. Our car came with the Manufacturers Warranty, 38K mile bumper to bumper, and the 100k power train warranties. We couldn't have asked for a smoother experience, stop looking and come here! Thank you Tyler we absolutely LOVE our new car! Enterprise Plano went the extra mile, thanks so much. read more

Excellent service from the minute I stepped into the dealership. The person that sold me my car, Josh, he was awesome. This is my first time buying my first car. He treated me like a human from the very beginning!! I would highly recommend this dealership to not other people, but also my friends!! read more