We have had our chocolate lab, Lucky, for almost five years. He came to us from a foster our kids…read morehad and they wanted us to take him since we lost both our old age dogs the same year. Well he jumped right into our senior life. We have always taken our dogs to "camp" as we call it when we travel or just want him to have a play date with other dogs. That being said we research where our puppy is going and give it a few tries to make sure he is treated right. Ellensburg Pet Lodge fills the bill as he can't wait to "check in" and when we pick him up he is happy to see us. When he gets home he collapses so we know he has a busy day not just stuck in a cage. Great staff and you can tell if someone is just putting up with animals or they have a passion for the work. We also like that they support Josies Missfit's as this is one of our favorite's we financially support too.

Had to add another note. We were away for a cruise and one of our dogs staying at the Ellensburg…read morePet Lodge had a health crisis. Cayla was so wonderful--she stayed in contact with us and went so far above and beyond what we could have asked. Little Pippi is doing great now and we could see how much love and tender care she'd gotten. My only wish is that I could add more stars! Five isn't enough!

I love this vet. I've had a couple emergencies with my dogs…read moreand they can always get me in. The price is amazing. They had to put my dog under stitch up her leg and I believe the bill bill was around 200 including emergency visit, antibiotics, sedation & stitching. at best friends mobile vet I took a kitten I was fostering that had ringworm. I somehow walked out with a $200 bill. One of the prescriptions was $100. I wouldn't wanna know what their price would be if you had an actual emergency. I'm saying that so you can have the comparison of pricing Critter care is so reasonable. Their front staff is kind every time you walk in they greet you with a smile you are welcomed. I hope you Have as great of an experience with Critter as I have, they are great.

Dr Thea is awesome. Helped us through a lot of difficult times and great times we've had many dogs…read moreover the years. Have had many pets over the years and she's given them the best care possible

Kind and helpful- clean establishment. Very compassionate when your dealing with a situation.read more

I went into the clinic for information around 2pm, July 30, 2025. The receptionist had this grim on…read moreher face. Dark hair, red and white shirt, a mark on her upper left lip. "Can I help you? I'm interested in dental, what is your procedure how much is it?' "You mean euthanasia?' still with this big grin on her face. I want dental and she wants to kill my cat.

They told me my dog's heart was slightly enlarged. I asked why; they didn't know. I kept taking…read moremy dog to see them for 9 years. She had a bladder infection, so they told me to bring a urine sample. I had a devil of a time getting it, so they said they could take it from her bladder. The test results were no good because they had gone all the way through her bladder and into her bowel. Nothing else was done. She was almost 10 years old when I took her to my daughter's vet. Her heart was so enlarged that x-rays said it was cutting off her trachea and her esophagus. She could barely breathe. The vet referred us to Pullman. Long story short, a simple operation could have fixed her heart if we had caught it sooner. Meanwhile, her bladder was so infected that mats were floating in it. They gave her meds, which extended her life for about a year. She finally died of a kidney infection. All of this could have been prevented if anyone competent at that clinic had actually done anything besides shrugged their shoulders.

We have been going to Valley Vet for the last 3 years and have been extremely happy with how our…read morepets have been cared for there. The honesty and transparency for pricing and issues has always been incredible. More recently, we had to say goodbye to our dog Barley in a manner that was quick and unexpected. We made a late night call to the Vet and Dr. Hayden saw us at 9:30pm despite being there all evening with another pet. We learned then that there was a high chance Barley had an aggressive form of cancer and Dr. Hayden handled the situation with empathy while also being realistic with what we were likely going to encounter after we had her in for an ultrasound. The Vet scheduled her the following day for an ultrasound and we were informed she had a massive tumor. The conversation with Dr. Hayden was, once again, empathetic and allowed us to make a decision within Barleys best interest. When we had to say goodbye to barley, the staff was extremely kind and the process was as uncomplicated as you want it to be during such a difficult time. Valley Vet will continue to be the care we seek for all future pets because of how they truly treated us and Barley like a member of their family. In the week that followed, we received a letter from WSU college of veterinary medicine detailing how Valley Vet had made a donation in Barleys name for the Pet Memorial fund. This kind act not only made us cry (in a good way) but also showed they genuinely do care about the family's that go to their office. Thank you valley vet and Dr Hayden for all that you do!

I just had the greatest experience! The groomer was friendly and efficient. My husky has been…read moreshedding horribly and she made him beautiful again! Thank you!

they dd not even trim my dog. they over booked and i paid for nothing done. the lady said go to…read moreother business.

I went to put my 14 year old chihuahua down yesterday. The staff, and Dr Harrington were extremely…read moregentle and compassionate during the visit . I have been coming here for 6 years, and they are amazing.

They are always very kind and patient with our overly excited dogs. Check ups are thorough and they…read moretake their time with each animal and answering all our questions and concerns

I think what turns me off the most about this Vet is a horrible customer service at the front desk…read more I have sent msg's with emergency situations and never heard back. Every interaction is short and rude. If you can even get them to call or text or message you back. Their front desk receptionist & whoever is answering the phone is a very difficult and unhappy woman. I walked in last week as I came through the door. I was greeted by the receptionist, as if I had just walked into her home and was completely unwelcome. I was taken back and said I have an appointment. it honestly was as if I had walked in as an intruder. She said take a seat. There was no smile, There was no welcome in nothing. At that point I should've just walked out... I've had a couple of interactions with this vet and everyone has been disappointing with the staff. However, the vet is great. She's extremely knowledgeable, very kind and seems to care a lot. But it's just not worth getting through the front desk. I would recommend critter care. They are absolutely amazing. Their staff is so kind. Prices are much better as well Example - my last visit to Best Friends I took in a kitten that had ringworm for the visit, ringworm medicine and a dewormer It was $200. Critter, I brought my dog in for an emergency visit (tried to call Best Friends Vet . They never even called me back.) AnyWho, the visit at Critter Care sedation, stitching, medication was the same price $200. I couldn't imagine what that would've been if I would've gone to Best Friends. Also, Critter care has the friendliest front staff when you walk in you are greeted with a smile you are welcomed when you call. They will do their best to get you in and if it isn't emergency, they will find the time. I couldn't ever imagine calling critter care and not getting a response back. I would say best friends mobile vet is more like a wishy-washy run practice with a super negative front staff but a good vet. It's unfortunate She should find better help.

Awesome vet. Easily accessible and reasonable. So great with our Border Collie pup. Highly…read morerecommend.