We have been going to Cindy for around 15 years and she is fabulous both with my dogs and my own…read moreschedules. Anyone complaining about her not being open all the time was a very bad year or so for her as she lost her husband unexpectedly and had to work through her grieving process. Those of us that knew her and her husband just backed off a little and gave her the time she needed. She is a lovely lady and a friend now and she is doing well and very busy back to work. My dogs just love her and she does a fabulous job with them so for those of you that have left negative reviews please allow some Grace to others around you if you don't know their situation. Thank you, Phyllis Laukala

Used their self service to bathe our 2 standard poodles. Get pricing, everything I needed friendly…read morepeople

All the staff were friendly and helpful. Mikel stayed with me as I shopped and answered my many…read morequestions about picking the right supplies for the rescue dog that I'm bringing home tomorrow. He even came out to my car to make sure the crate I was getting would fit into my car. Mikel is a gem!

They have a good selection of everything, and are very helpful, sometimes they rearrange the store,…read morebut it gets better each time. The selection of items is outstanding. The staff is very helpful.

Dee has been grooming our dogs for over 10 years. We had 2 elderly schnauzers that couldn't handle…read morebeing at the groomer for the whole day. That's when we found Dee and she is the BEST! She was compassionate and gentle with our elderly schnauzers even when one of them couldn't stand anymore. We were sad that she decided to move to Ellensburg from Bothell a couple of years ago but we decided that she was worth the hour and a half drive to see her. We now have four Pomeranians and and travel to Ellensburg every 7 weeks. My dogs are always so excited to see her. She does such a great job with them. They smell and look great every time!

We adopted a rescue miniature schnauzer mix, Daisy, who had been running loose on the streets of…read moreTiajuana. She was skinny and looked horrible. Dee transformed this ugly little dog into a beautiful one who gets compliments from everyone who meets her. We now have an additional rescue -- a feisty DoxiePoo, Ralph -- who does not like to be groomed. Dee handles him expertly and gets the job done and Ralph loves her. We started using Dee 5 years ago for our old Shepard/beagle rescue dog, Suzie. Suzie had arthritis so bad and we especially liked that Dee pulls her truck up and the dogs get cared for immediately without a long wait in a crate. Suzie had so much fur and shed like crazy. Dee was able to get her coat shiny and she hardly shed any more! Suzie also loved Dee.

Ultimate problem: they put themselves before the pets and clients…read more Pro: great groomers who do an excellent job Con: Price Scheduling Their prices started expensive but I liked supporting a new local business. Prices have continued to rise until a bath and cut for my 30 lb dog cost $115! I always schedule with the same groomer, Elaina, as she does an excellent job and I like the consistency for my pup. Recently I was leaving on a trip and my 89 year old mom requested a grooming first as it was needed. Elaina wasn't available so I scheduled with another groomer. That groomer called and canceled the appointment saying she couldn't work on another groomer's client. I explained the circumstances but she would not budge. I had to leave a dirty, shaggy pup with my mom. When I came home her hair was matted from being too long. She was scooting on the carpet with poop stuck to her long fur. And my pup was trying to chew her nails back herself! I've been a customer for 3.5 years. This was unacceptable. They put themselves before the needs of the pets.

Very knowledgeable in all aspects of pet care products and grooming. Their customer service is A+…read more I highly recommend them for your pets' needs.

Rhonda is absolutely fantastic. She is incredibly knowledgeable and clearly has a special way with…read moredogs. I brought my Norwegian Elkhound in for grooming - a breed that is famously difficult to groom and I couldn't be happier with the results. She handled my dog with such care and expertise. I will definitely be a returning customer!

A wonderful gal and she takes great care of my 2 doggies…read more Met her a few years ago, been using her ever since. Highly recommend!!

One of the best most friendly pet store with a great variety of choices in toys, food, cat toys,…read moreclothes, and the people are amazing. There is downstairs up pet wash self-serve and they also the only place I've ever seen where they have a Weight Watchers for dogs where dogs get Wade And if they lose weight, they get a toy so I highly recommend come visit the store and speak to the wonderful lady named DJ. She is very well versed in all of the dog food products that they sell. I will definitely be coming back to see them again.

The best customer service. Will never go anywhere else. My dog loves it there and is always happy…read moreto get baths and get treats.

Our two little dogs were in great shape when we picked them up after two weeks. I will definitely…read morebe using them when we go on vacation again.

We needed to find a kennel for our English bulldog while we were staying out of town, near Yakima,…read moreWA. We did a little bit of calling and research and chose Cottonwood Kennels because their customer service was just wonderful! The owners and staff were so accomodating, reassuring, and helpful. We needed to leave well before pick up time and they went above and beyond to work with our schedule. Our pup even got a bath before pickup!! The kennels were temp controlled and the yards were clean and maintained. "Max" seemed to be a happy camper both while being dropped off and picked up. Thanks so much to Cottonwood Kennels for helping make our trip just that much easier!

This applies to grooming services only. We were quoted $130…read moreto have our Aussie Shepard bathed and cut. When I asked why it would be so expensive I was told we had to pay for an undercoat removal or the clippers would not work. This has never been an issue in the past. We were told a cut would be impossible without this service. This was an outright lie to upsell. The pet store a block away made an immediate appointment for $82. We are done with Petco. It is like dealing with a stereotypical used car salesman. Avoid! Update: The insulting auto-reply to my post from the company should tell you all you need to know. Pricing was a secondary issue. It was the upselling and outright lies that led to the bad review. Shame on you Petco!

I brought my betta fish here and it lived for a year and still not dead . This store is great and…read moreorganized and many great stuff for pets.