Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

We've rented for years, so we've worked with our share of property managers, and Joey is in a…read morecompletely different league. We rented a beautiful home in Somersett through SIGUA Property Management, and one of the best parts of the entire experience was working with Joey Vincent Pontillas. We also appreciated that our dogs were welcomed. They're part of our family, and it meant so much to be able to rent such a wonderful home without feeling like we had to apologize for having them. Any time something needed attention in the home, Joey was incredibly responsive. Whether it was a repair or a maintenance issue, he made sure someone was there as quickly as possible--often the same day or the very next day. We never felt ignored or like our concerns were put on the back burner. That level of responsiveness is rare, and it made us feel respected as renters. Toward the end of our lease, there was one disagreement that needed to be worked through. Joey handled it with professionalism, clear communication, and a level head. He kept everyone informed, treated both us and the homeowners with respect, and helped bring everything to a resolution that felt fair for everyone involved. What impressed us most is that he makes an incredibly demanding job look easy. We know that's not the case behind the scenes, but Joey's calm, responsive, and professional approach never wavered. He genuinely cares about doing the job well, and it shows. If you're looking for a rental or property management company in the Reno-Tahoe area--especially in Somersett--we highly recommend SIGUA Property Management. Joey is the kind of property manager who restores your faith in the profession. He's responsive, dependable, hardworking, and truly takes pride in his work. Thank you, Joey, for all of your hard work. We truly appreciate everything you did for us and wish you continued success.

I have worked with Mary Meeker with Sigua Property management for over 2 yrs. She is hands down the…read morebest realtor/property manager I have dealt with. She is kind, responsive, and treats her clients with respect and value. I cannot recommend her enough.

Alicia took over managing our property a few months into our lease. She has been patient,…read moredetermined to help us out, and ensures our unit is up to standard, comfortable, and safe. She truly goes above and beyond for her tenants and will make sure things are handled in a timely manner (within her control that is). I appreciate her hard work and experience as a property manager.

I did business with Alicia for 9 years before she started Mountain Management and continue to do…read morebusiness with her. It is a blessing that I found her. She is very dependable and thorough, which when having a property manager is 100 % of the utmost importance! I honestly cannot speak more highly of her than wanting to give her 100+ gold stars.

I get alot of people have negative reviews but honestly in comparison with out large HOA companies,…read moreEquus is fantastic, they are responsive and if you need anything you can actual reach a human being. the prior Huge HOA company was misleading and kept charging frivolous fees. Reno People are fantastic.

Representative that hypothetically supports our Board is rude, condescending and mean to property…read moreowners. Additionally the representative is not educated on city codes, the law nor ethics involving racism. I do not recommend this company unless or until they get new staff and teach them some manners and the state and city codes and property laws. Their attorney and office advised and approved a code for flag poles that are only approved up to 89MPH winds in an area the gets High winds that surpass this annually. Not the best choice if you care about your property and your neighbors.

Needs to return calls and follow thru with promises. Or…read moreis too busy for new business.

John is an AMAZING realtor. He was so detail oriented, very patient with us being first time…read morehomeowners, and was always so available. We are so fortunate to have found the right realtor!!!

We rented from Tom for 2 years and he and Sammantha were by far the best we've ever dealt with…read more They were always extremely professional and prompt when there was an issue. We took care of the home (as you should) and when we moved out, received our entire deposit back. I don't have anything negative to say about them. They are human, kind, caring, and professional. Should we need to, we would GLADLY rent from them again. In fact, they would be our first call. Thanks for everything!

we rented a house on sawyer street from the beginning when we dined our papers they said someone…read morewas going to be fixing the roof I said that's cool someone who cares about there property we asked out of curiosity if they were planning to sell the home they said no so we signed the papers we lived there asked to do anything had to deal wit's a non pleasant old lady reported everything then they paint the house again I have emails asking if they were going to sell the house they said no just wanted to update it we said cool someone who cares we continued to stay stated gardens my kids were happy 5 kids. then they do rock removal in the front lawn again I have emails asking if they we're going to sell they said no had inspecions throughout the time my kids used the garage to hang out with teen friends so not gonna lie it was messy but that was it had a lease inspection renewal tom seen the garage and just said since there is a tv in the garage then it would be a little rent increase we said okay no proble. then a big branch fell on the fence after a really windy day not long after my lease renewal I reported it and still had work and kids and a broken tree to clean up after that so I forgot about filling out my renewal they sent me and because I forgot to send the new lease back that same month then boom we get notice the owner is selling the house and we had 30 days to move so after renewing our lease and not be a good human and reminding me about the lease they used it against me to get me and my kids out instead of just telling me they were selling and it was in progress already I talked to the lady that bout it and moved in not short after I had to leave I had to leave so much stuff behind because they were just looking to get money to sell then to think of people lives I talked to an attorney and she said I had a case but I ultimately decided not to persue I would have lost time at work and lose income and I could not do that with kids I know I can still file but my stuff is gone and I can't get it back just trust your gut if they fix up your property I have emails and the new lease and all there responses to me asking if they were selling didnt get my deposit back because I didn't have time to even figure out where we were going let alone be able to get all my stuff out.

If I could give them no stars I would. We have rented from them for fifteen months, and have never…read morebeen late. We upgraded things when needed and made repairs when needed. Toward the end of our rental I became severely sick, which was determined to be caused by the black mold in several places in the home. I was not only hit with an ER visit that cost more than our rent, I had to go in for two surgeries as a result. I was unable to work and we were forced to move in a hurry. We spoke with the actual landlord who knew about the issues and told us he understood we had to go, and that he would waive the 30 day notice needed and let us skip the last ten days of rent due for the first two weeks of December. since we would have to come up with first and last at a new place and move houses in a hurry. He called Dickson to let them know what was going on, and that he was okay with it all. Suddenly we started getting eviction notices in email and taped to the door. We were nearly moved out and couldn't believe they were doing this. We talked to the landlord who called Dickson and they told him the eviction stuff was just an automated feature. I asked him how it could be automated that someone drove to the old house to tape a notice to our door? We left the house in better condition than we got it and Dickson wants to keep our whole $5,000 deposit to clean some 92 year old window sills that are dirty no matter what you do, and to patch some picture frame holes in the wall. By the way the actual owner of the home is a builder and always told us to go through him, NOT Dickson for any repairs since he owns a construction company. They communicate poorly, and have the entire time of our tenancy. Do not rent from these people. They are rude, don't respond, and want to steal your deposit. Run. Fast.

Once again it has been another week. We have left messages and still have not received a call…read moreback. I don't know what to do? PLEASE. PLEASE, PLEASE do not get scammed by these guys. I thought that because Dickson Realty was big in the Reno area I would not have an issue of them NOT EVER giving me a call back. They have called us once, and only when we reached the broker to cancel and they called and begged us to keep them.