I have a gift card that was obtained by putting my hard earned money in a cash machine at Ingles. I redeemed half of the gift card about $50. I had remaining $40 balance. I was unable to locate the receipt so I called Lowe's for help of course first time I called the Lowe's representative hung up on me. The second time I called back after much discussion I was able to speak to a supervisor the supervisor said there's nothing they could do suggested I call Coinstar and then called Coinstar. read more

I purchased a presnell 61-in undermount double sink bathroom vanity with carrara white natural marble top. A Allen &Roth product. Which I bought from Lowe's. Product failure with the left side sink falling out due to poor manufacturing and quality insufficient glue and mounting brackets. And because this is a pre-assembled part there's nothing they're going to do, short of me having to hire a new contractor to tear out the whole vanity and return to Lowe's for another one at my expense read more

See all

Great service within the garden center. Employees were so generous to help us look for everything we needed. Jaxon was an awesome help !

Why have appliances in store on display. yet have none in stock! Have to be delivered. Should say, online order only if you can not get it the same day. Even when it said on website, pick up today. Very disappointing. read more

In this Covid era, you have better luck finding Sasquatch making out with a unicorn under a lollipop tree than finding an employee that cares about the customer. Well folks if you want to find one, may I point you to Jarrett Witcher at this Lowe's. I bought a chest freezer online a couple days prior and opted for curbside pickup on a busy Saturday afternoon. Preparing for the customary 15-30 minute wait that seems the norm when you chose to use curbside service, I turned on some tunes and started reading a book. I was pleasant surprised when I saw Jarrett wheeling out my freezer in less than five minutes. Jarrett was pleasant from the moment he greeted me. Jarrett had noticed the cardboard box was damaged and instead of blowing it off, he inspected the freezer and noted a dent. Jarrett was apologetic and gave me a choice between another undamaged unit or the damaged one at a discount. How many people would have just blown off the damaged box and let the customer discover the issue at home when it's no longer that employees problem? We all know the answer... ALOT! Kudos to Jarrett and to Anderson Lowe's. read more

Stay away from these guys with large appliance orders unless you're not ready for abuse. I live in an area affected by Hurricane Helene. I went online and selected Lowes in Anderson, SC, as my nearest store and ordered a Generac 26K & Auto switch on Oct. 9. The relatively quick delivery time Lowes promised helped drive my decision. Unfortunately, my delivery date has slowly been extended to almost over two months from now. I'll barely get it before Christmas, assuming no further delay. This is not an availability problem. If you go online today and put the same bundle in your basket, Lowe's will offer delivery to your home in a week for $700 less. Perhaps I paid $700 more because I was right after Helene, but I don't care. I just need the Generator promised, when promised, at the price promised. I ATTEMPTED TO CANCEL MY ORDER, but it WAS REFUSED even though they still cannot guarantee when it will be delivered. They have my money locked in, but I'm holding nothing but already broken promises. read more

went in here with a kobalt hedge trimmer . the handle had fallen off becuase the screws had worked loose. i tried to explain to 5 different employees the problem. even brought the product with me. finally they were like oh you can go back to hardware with it and try to find a screw out of the millions we have. i think it was under warranty thats supposed to be (hassle free). no one had a clue what to do or helped me find the right screw. useless lowes. how do i know this you ask ? simple i went to the other lowes on clemson blvd . guess what after explaining to them how hard it was to get a screw for my machine and the absolute clueless people in the other store . they were like yep heard it before . here this guy will help you and wow did he . he found the right screw and even put the machine back together for me. took like 10 minutes at the smart lowes versus the 30 minutes at the dumb one on 28 bypass that i wasted! moral of the story dont go to 28 bypass lowes unless your striaght up buying exactly what you want with out any help because it aint there! read more

Stopped in this morning for Hibiscus plants. I was not greeted my any employee, until I said Good Morning, then I was greeted. I bought 6 plants totaling $109. The cashier did not greet me nor did she say thank you. She said "here's your change" that was it! VERY POOR customer service. I won't be returning. read more

I had a scheduled delivery on Friday. I waited over eight hours for the delivery. I never received an update or status. When I called the store the store was unreachable. I sent a email to support and no one responded. The people on the 888 delivery status line were at least nice and reachable but they also had the same issues (store unreachable status unavailable). Lowe's gets an F in terms of Customer Service based on this experience. I would think twice if your considering purchasing an appliance from Lowe's in Anderson. read more

Absolute trash can of a place of work. You can't apply to be full time, so they make you part time "to move you up to full time" because "people keep quitting because they get bored on full time." Meanwhile, they cut hours for part-time workers because they're trying to "cut down on hours" but they keep hiring new people weekly? Bi-weekly pay; also, this check was literally almost half of my last one. Oh, but please keep telling me everyday how you're working on trying to get people more hours or on full time. Don't waste time applying or shopping here. read more

I have been inside Lowe's for 45 minutes and can't get any help. The lady at customer service desk has called someone to come to aisle one 3 times I still haven't received any assistance. There are people with Lowe's shirts on walking all around me all I keep getting is I don't work in lighting. I'm not about to beg someone to take my money this is the last time I come in this store. read more

Seems like I come here twice a week since becoming a homeowner. Like that it's close to home and they almost always have what I need. Someone always says hi while walking in and there's someone always willing to help. The only thing bad is that they always have like two registers open. They have self checkouts but they are never working? Why? I hate to stand behind someone with a cart full if I'm only there to buy nails. That's why I gave it 4 stars instead of 5. read more

Stopped by on new years eve. Two trips this day. Like usual, no one was around to help you within the store. However, the female checker at the lumber area was pleasant on the 1st visit and the head checker (black gentleman with unusual name) at the main area on the second visit was on his A Game opening checkouts and checking out people himself. I'm tempted to go hire him away from Lowes! read more