Quick, quality , patient's first service is above excellent. Grade AAA Service. Staffing is Amazing & Professional. Low prices for services. read more

I have never had such a horrible experience with the way someone answers the phone and questions like I have had with this clinic. I call many offices because I'm a care coordinator but the way I was treated and yelled at by this older woman was very bad. Not only did she fail to listen to what I needed to ask and was requesting but she even refused to provide a name and refused to let someone else assist me besides her. She kept yelling that I wasn't her boss, when all I called to ask was a confirmation that she had received a faxed that I had sent over. Unbelievable! read more

Dr. Alza's office is near my home and an in-network provider for my insurance, Blue Shield of California. On my second visit to Dr. Alza, they asked me, without explanation, to pay my copay plus $300. When I asked why, they said my insurance had denied my claim. When I called my insurance, they said Dr. Alza's office had failed to provide documentation for my visit. The office then said they would follow up, but wanted me to stay on in the office as they yelled over speakerphone at Blue Shield's provider services representative, who kept repeating that she could only talk to them, not me, and that this was a dispute between them and the insurance company to which I was not a party. Imagine my surprise when I got a threat of collections over this $300 bill some months (and several office visits!) later. When I called Dr. Alza's office, they said I was responsible for paying because my insurance had denied the claim. I was, frankly, gobsmacked, and continue to be. When I called member services at my insurance office, they insisted this was between the doctor's office and the insurer. They gave me the number of Provider Services, who insisted the same thing. I convinced provider services to stay on the line while we called Dr. Alza's office. Dr. Alza's office manager and receptionist refused to give the provider services representative their provider ID information. Then they refused to give information about the appeal they said they'd filed. They kept repeating that I was responsible for the bill if my insurer denied it. It all lies somewhere between astonishingly incompetent administration and customer service and, I guess... lightweight insurance fraud? It really took my breath away. Rather hilariously, after sending me the collections threat, they called to ask if I needed any more appointments for anything. Whoever heard of a sales call from a doctor's office? I guess I can understand why their business is poor. read more

These days is hard to find doctors which are not always in a rush to see patients. Dr Alza has been great! He takes whatever time necessary to explain and listen to my concerns. My experience visiting his office has been nothing but a pleasure. I strongly recommend visiting if you are looking for a doctor that will spend the time to understand your concerns. Regards, Jorge L. read more

Where do I start?? His wife is committing fraud and taking advantage of all the elderly patients making them pay fake deductibles for Medicare. My mom recently experienced her forcing her to pay first a $200 non existent deductible for Medicaid and even threatening to not be seen if she didn't pay. My mom refuse to pay since she has full coverage through Medicare and Medicaid. Then Gina the wife/office manager asked to give her (my moms debit) and pay whatever she could. Who does she think she is? MY mom had to give her $20, $10 for her and $10 for my disabled brother. She didn't provide them with a receipts either after the payment. At this point she wanted to take whatever money she could. I called the following day and confronted her, she lied to me and wouldn't let me talk. She totally denied even asking for her debit and denied confronting my elderly mother. I have work in finance constantly running eligibility for the last 12 years so I knew she was lying and was pocketing this so called deductibles from patients since these deductibles do not exist. She was rude and proceeded to hung up on me. This has not been the first time she tries to take money from my mom but b**** messed with the wrong family. Dr. Alza is very unprofessional, all he does is prescribe the same medications for all symptoms, doesn't take the time to examine and is walking in and out the room answering phone calls and questions from the wife/office manager. My mom recently told him that she's been having a lot of pain in her hands and she thought it might be arthritis and he just stated they were cramps from the weather. Really??? Also every visit she never gets examine, all he does is sit in front of his computer and changed the medication but nothing beyond that. All he wants to do is create a note to bill for my mom and brother. As for my brother, he's been asking for a dermatologist referral and has refused every single time. He just keeps prescribing a stupid ointment that's has done nothing! Everyone please stay away from this poor of excuse clinic! read more

If you want responsiveness, personalized attention, and thorough medical advice, look no further than Dr. Alza. I first went to him back in July of 2020 for a physical and flu shot and he is now my primary physician of choice for all of my general health needs. When I had spoken to different doctors in the past, I felt as though it was all about moving on to the next client and didn't feel like I was receiving the adequate personalized attention. I had become accustomed to this way and accepted it as the norm. Luckily, when I moved to a new area and had to try a new doctor, Dr. Alza was the one I went to. He sat down and really took the time to listen to what was going on in my life, and made valuable and credible suggestions, without pushing his agenda. Additionally, he took the time to explain things in a way that wasn't belittling and helped me understand the different diagnoses. Bedside manner - 10/10 Availability for appointments - 10/10 Knowledge/credibility - 10/10 The only downside I would note, is that he's transitioned to tele-health due to COVID, however during my last follow-up, he mentioned that he was opening up soon for full time appointments so this should be less of a concern going forward. read more

Dr Alza has been my doctor for 30 years. He is a great doctor. He truly and genuinely cares for his patients. He will listen and spend as much time as YOU need to make sure he addresses all of your medical needs. He always explains and even educates me on my particular health issues. I recommended Dr Alza to all of my family members, so he took care of my parents, he takes care of my husband and my brother in-laws . Other family members live too far. My husband takes many medications and Dr. Alza has a special system which makes it super easy to organize all of his pills. No other doctor does this. I was so happy that during this Covid-19 period, Dr. Alza made himself available right away via FaceTime to meet all of our health needs. read more

What can I say He has been my Primary Physician, Psychologist and friend, and its not just me he spends as long as it takes to hear every patient out, he is the most knowledgeable I know. the best doctor I have ever had, probably due to his Jesuit education, a doctor who believes in God and doesn't think he is god, like so many snobby Doctors I've had, Dr, Alza is a man of faith and he passes it on to you by giving you sound advice and VIP service! his whole staff is amazing! He loves his job and really cares about his patients, when I moved to San Bernardino, I still made the hour and a half drive to see him! He is no ordinary doctor he is a healer! read more

Location/Parking: Easy access from the 110 Fwy, easy parking. I actually parked right in front of the office and just walked in the office (my very first visit, referred by a friend who knows Dr. Alza for at least 20 years). Office: Clean, comfy, plenty of magazines to read, wall-full of Dr. Alza's certificates/achievements (quite impressive indeed) to read, and I was comfortable while filling up the necessary paperwork. Very efficient, polite, courteous front office staff! The Doctor: This is what should matter most! I found him to be the "best" doctor I've visited in the last 38 years (and NO, I am NOT getting paid to write this review). Dr. Alza takes his sweet time to know a new patient. He will ask you questions, so be prepared. He asked me questions which are necessary and pertinent to my health, lifestyle, sleep, mood, everything, etc. All the while he was typing it in the computer. I believe this creates a patient-treatment profile. Although I got quite a few meds for my treatment, surprisingly all of them are working quite well. I feel much better than the condition I had walked in to his office. The "soft-touch": 1. Before I left the office, my prescription was transmitted to a local discount pharmacy, less than 2 miles where meds are about 40-60% less than regular drugstores (no kidding)! 2. The following day I received a follow-up call from Mrs. Alza about my well being and visit to the office the previous day. I don't believe she's a doctor. However, her concern/care impressed me quite a bit. Next Visit: 08/01/2018 (this is irrelevant to the readers)! read more

I've been looking for a primary care physician for some time now and went to Dr. Alza on a recommendation from a friend. Usually the moment you walk into a doctors office, you feel sluggish and out of place because who really wants to go to the doctor? But the energy inside makes you feel comfortable and at home, especially the staff who operate the front room. Fast forward to my actual physical, Dr. Alza took all the time I wanted to listen to all of my questions and concerns and then explained everything I wanted to know with much detail. He made me feel very secure in my choice to go see him. Before I knew it an hour had whisked by and I was very surprised because I've definitely been rushed out of an exam room before and can't stand that feeling. If you're looking for a physician that is knowledgeable, patient, and kind, Dr. Alza knows what he's doing. I definitely think I've found a match and will be returning for all my medical needs, and not just for the receptionist with the pretty smile out front. read more

I've been seeing Dr. Alza for 7 years and he is the most compassionate, clinical and experienced physician in the LA area. He takes time to listen to his patients and is thorough in the care he provides each patient. His staff is incredibly courteous and professional and are willing to help with prior authorizations. I highly recommend Dr. Alza as your primary care physician and for adult and pediatric care. read more

Dr. Alza has been my husband doctor for many years. He know my husband health history very well. Dr Alza is very compassionate and caring for his patients. Dr Alza is a well known Doctor who is highly respect by the community. His office staff is extremely courteous and professional. I highly recommend Dr Alza, he is the best primary physician we have ever had. read more

The first time I went to see Dr. Alza I was in a very bad shape, healthwise. From the first minute I meet him, I knew right away that I was in the perfect hands. His patience and care for my wellbeing were like no other doctor in this city can provide me. He takes the time to talk to you but, most important, to listen to you. Every time I had my appointment with him to check on my progress I felt better and better; I took home with me his kind words of encouragement and this were my keywords to my improvement. I can not stress enough how gentle, compassionate and caring Dr. Alza is. He is a very wise man, he may tell you things that you don't want to hear, but if you use them to your advantage, you will see he was right. Dr. Alza has been my primary doctor for quite some time, I can see that his profession is also his vocation, I have the feeling that he practices Medicine to cure and to help people because that is his life call. Behind a great man, there is a great woman. In this case, he got three amazing women running the office and I can not say which one is more caring, diligent and professional than the other. Thank you Dr. Alza and to your wonderful team. read more

On a recommendation from my wife, who's in the medical field, I began to see Dr. Alza as my primary physician, and I couldn't be any happier. Dr. Alza is very thorough and takes the time to explain everything as he goes along. He is extremely knowledgeable and is always on top of the most current treatments. He makes you feel like you are his most important patient. If you are looking for a new primary physician, I wouldnt hesitate to recommend Dr. Alza. read more

Truly an amazing doctor! Staff is also extremely professional and courteous. I truly believe that they genuinely care for the health and wellbeing of their patients. I have never left the office with any questions or concerns. Consultations are always thorough, and most importantly, I can sense how sincere the doctor is in ensuring his patient is well taken care of. A big thank you to Dr. Gustavo and his staff for making my every visit memorable!!! read more

Dr. Alza takes pride in his patients, he takes the time to hear all of your needs and explains everything to you in detail. Dr.Alza also explains the purpose of the medications he prescribes you. He's been treating my entire family for approximately two years and we're all very satisfied having him as our family doctor. read more

Dr. Alza has been an integral part of my families healthcare for over twenty years. Starting at the front door you are met with professional and organized staff. When visited by Alza his professionalism and knowledge of each patients issue is recognized and administered to quickly and comfortably. What sets him apart from other medical health providers is the time he spends making sure you understand what's wrong and any questions you might have. Alza wants to get you back on your feet living your best life. Many qualities come to mind when describing Dr. Alza, the first would have to be his Integrity, his care for people from all walks of life is truly admirable. I would refer anyone to Dr. Alza read more

Dr. Alza is such an amazing physician. It's really hard to find to find a doctor nowadays who has good bedside manners, is easy to talk to, and explains diagnoses in a way my mom and I can understand. The whole team at this office is amazing. They know my family by name and we feel so comfortable coming here. Dr. Alza was able to control my moms blood sugar with the right recommendations on lifestyle, food choices, and medications. Thank you Dr. Alza and your amazing team for being a doctor we can trust! read more

I LOVE THIS DOCTOR SO MUCH!!! I was a first time new patient and everything was so easily and really fast. As a new patient i felt so welcomed into the office. The vibe in the office is so friendly and kind. He always keep it professional and his office is always cleaned. Everyone here is so nice and professional even the two young women in the front daisy and Brenda. They vitaled me and drew my blood without me having to wait for hours like other offices. Dr.Alza is one of the best doctors you can get in this area. I 100%recommend this doctor to anyone. read more

Very good doctor, attentive, polite and takes care of all our needs . Every time me and our family go to the doctor the staff takes very good care of us. read more

Okay, so, not going to lie, I switched insurances and just picked this place as it was fairly close by. But what I found was the best doctor I've ever had. Dr. Alza is just great. While I was just thinking it would be a quick checkup, he spent so much time and gave me so much valuable information. He's really knowledgable about every aspect of health. I'm not sure how else to put it, he's a great doctor. And the rest of the staff is great as well. Very nice and helpful. read more

Finally I found a doctor I was looking for!! Dr Gustavo is amazing, a real professional! I know I am in good hands now! Additionally the staff is great, Waiting time is short, everything is taken care of appropriately. Thank you, Dr for being there for us! read more

Executive summary: In short, stay away. If you are a woman, stay FAR away. Details below. Having better care makes me realize how harmful Alza was, both professionally and personally. Here are a few of the most serious concerns in hindsight: 1) My experience with Dr. Alza was that he habitually recommended new, additional medications. I should have sought out a second opinion, because it turns out I was being significantly over prescribed. My next doctor eventually took me off more than half the things that Alza prescribed. I feel SO MUCH better. 2) Alza told me I was "too high strung" to have children on a couple of occasions when I discussed my plan to get pregnant in the future. Further, he said, "Your children will take after you - do you want that?" It made me feel horrible. After that last comment, I went home in tears. After having better care, eventually I shared his comments and their context with my doctor. I wanted to address any issues that I could. She was stunned and told me: a) that an unprofessional way to communicate, b) she strongly disagreed with his categorization and opinion, c) I should have left his care sooner. That seems obvious to me now. 3) Alza commented on my weight every single time I went in. "Fat" was bandied about regularly - I'm 5'7" was a size 12-14 at the time. It was shaming rather than a medical opinion. Again, it made me feel horrible. After getting better care and getting off Alza's overmedication regime, I've lost over 40 lbs. with no significant changes to my diet/exercise routine. 4) Alza repeatedly compared me to his wife, which was very weird. On one occasion, he told me his wife went to law school (I'm an attorney and was in law school at the time), but she made the "important choice" to stop working when they started having children. I stopped seeking care from him shortly thereafter. FYI: Dr. Alza is accepting an increasing amount personal gifts/compensation from pharma companies. See historical data at: https://openpaymentsdata.cms.gov/physician/269543 read more

My father has been seeing Dr. Alza for just over two years... Dr. Alza is a very knowledgeable & professional Doctor. When he consults with patients he is present, never in a rush. He answers all questions and concerns to your satisfaction in every day language terms. He is very patient. There have been a few times that it takes almost 2 hours to finally see him....but then when you are with him and have his full attention you come to understand the reason for the wait. Dr. Alza is also very responsive beyond his office hours. I've been impressed about his at your service attitude the times I have called him with a concern that needs quick attention....a prescription was authorized over the phone and my Dad had peace of mind! It was also nice to see some of the upgrades that were made to their waiting room. It was overdue and a welcome change of scenery. read more

Dr. Alza is the most patience doctor I have ever met. You feel free to ask him questions because he doesn't rush you out of his office. Because of Dr. Alza, my granny got to see life into her 90's. He took such good care of her and I will be forever grateful for that. I have been seeing Dr. Alza for years and I will continue to do so. read more

My mom has been Dr. Alza's patient for many many years and I can honestly say that he is a very caring doctor, very thorough in his examinations. He is bilingual which is a huge plus. The staff at this office is excellent and always ready to assist. I don't ever forsee my mom going to another doctor. Thank you Dr. Alza for the excellent care you've provided my mom with. read more

This doctor is unprofessional - during a routine physical he touched me inappropriately while "listening" to my heart. He tried to push medication on me I didn't need. The wait time was 1 hr. Be careful and stay far far away. read more

Highly recommend this office Dr .Alza is a Medical Doctor that is compassionate and cares for his patients . He takes time to listen to his patients, very informative on the medication he is prescribing. My mom has been a patient for over 20 years . Our family is very grateful to his medical care given to our . My mom has a very complex medical history and we couldn't have chosen a better provider to treat her. The front and back office staff are outstanding they are flexible in scheduling follow up visits and confirming your appointment. Thank you Dr . Alza and staff for such outstanding care given to your patients . read more

My grandma has been going to Dr.Alza for over 20 years He takes his time with his patients and explains everything about the medication his staff is so nice and they always call to remind you of your appointment the office is alway's clean there's magazines to read and a lot of pamphlets on different types of diseases like heart disease diabetes and much more. read more

I rarely write Yelp reviews, but I had to for Dr. Alza! I have been having a persistent side pain for some time, and can not determine what is causing it. Dr. Alza took me in and listened to me for a good 30 minutes. He talked about each of the possibilities that could be causing my pain, and prescribed holistic remedies such as diet and exercise changes instead of a ton of prescriptions. Dr. Alza's soft-spoken, patient-focused manner is what we need in more of our nation's doctors. read more

I thought real doctors no longer exist until I met Dr. Alza. Every visit you are made to feel special and that he genuinely cares. His goal has always been to make his patients healthy and happy. Unlike other doctors, he takes his time with each and every patient, therefore your wait time is a little longer than other doctors, reason being he's very thorough and asks many questions, all of which helps him to give an accurate diagnosis. Unlike other doctors where you are rushed because the next patient is waiting and you feel like you're nothing more than patient number 625. Dr. Alza has been taking care of my whole family, especially my 93 year old grandmother, who's still alive and well because of his expertise. read more

Love, love Dr. Gustavo Alza! He's very helpful and he has an excellent bedside manner. He is an awesome doctor period. Very caring. He doesn't just brush off what you say. He really listens and asks questions. I definitely recommend him even if the waiting time is a little long. Totally worth it!! read more

I wish I could limit it to NO stars, but that's how I feel. I haven't necessarily had problems with Dr Alza, but his receptionist is SOOO horrible. She has absolutely no compassion, and will not refill prescriptions when the pharmacist requests it. My pharmacy leaves a minimum of 3 messages, and three faxes, before I actually have to call and follow up with the dr's office. She always tells me, "I haven't received anything. I've got your file right here, and there's nothing." Once she told the pharmacist, "STOP HARASSING ME!!!". I am so frustrated. Do NOT use this doctor.... read more

Dr. Alza and his staff are the best! Dr. Alza treats each patient as if they are royalty! Three generations of my family have been going to him for over 25 years. He is brilliant and compassionate! Dr. Alza and his wife Gina, as the office manager, run a very professional practice. They care! They are gracious, confidential and professional. 5 stars aren't enough!!!! read more

I can not say enough to WARN anyone from trusting this office. They were recommended to me to take care of my family member who is confined to a Convalescent Hospital. Their treatment of him was average and their billing department WORSE. Medi-Cal/Medi-Care takes care of those that can not take care of themselves - there is no payment due from the patient. Yet out family was billed over $800+ because they billed the insurance companies incorrectly. We sent proper documentation from the State Dept of Health to them to prove that they were in the wrong - however the HEAD of their accounting department wouldn't listen to or read anything we had to say. They then proceeded to attach the amount via a collections agency to MY personal credit report (which I just found out about and had it promptly removed). ~ This situation started back in 2010 with them .. and they are still harassing us! Stay away!!!! read more

I found this doctor on yelp and found the location of his office very convenient. I gave it a try and got a physical done . My insurance covers the physical, including the blood tests. They refuse to tell me my test results unless I make another appointment and pay the co pay just to hear the results of the test . That is ridiculous . And they won't tell me results over the phone either . read more

Dr. Alza and his staff are as good as it gets. I usually do not write Yelp reviews, but in this case I have to make a exception, due to the wonderful service I received on visit after visit. The staff is personable , warm, caring and professional. It feels like visiting with the family. The office is clean, spacious and well managed. Dr. Alza is my personal doctor and he is caring and compassionate, as well as knowledgable and up to date on the newest medications and treatments. The amount of time and care I receive is unmatched by any previous experience I had with other doctors before. in my opinion Dr. Alza is on of those rare MDs who does not practice medicine as business, but out of love for his patients and his passion for medicine and science. A grateful patient!!!! read more

Dr. Alza has been a long and trusted Family Doctor to us for at least two decades now. His attention and demeanor to not only to my family but to all of his patients is one of the greatest benefits that he provides. If there is any negatives, it is the wait time to see him. However, this is solely and completely because he takes the time to not just see you, he cares for you, both physically and emotionally. He listens, questions, talks and tries to understand the unique health situation of each of his patients. He is definitively NOT a 5 minute "what's your problem, here's some medicine, go to the er if it gets worse" doctor. He is the definition of physician-healer. read more

Unfortunately there are not any doctors like this anymore. Yes the wait is long but that's because he takes so much time with his patients. He actually talks to us and really cares about helping. He is not just concerned with seeing as many patients in a day to make more money. Dr Alza is very intelligent and tries to get to the root of the problem. He Asks questions and will talk to you so he can figure out what might be wrong. Amazing doctor who really cares. Very rare to find that now days. The wait is long, but I understand why. It's well worth it. read more

I HIGHLY DO NOT RECOMMEND this office! The doctor is okay. Sometimes it seems as though he doesn't care. BUT! His wife, is the RUDEST woman on this planet. Every single time I accompany my grandmother, the wife has to have some kind of altercation with a patient. Whether it be on the phone or even in person. She has no class, no manners and is cold hearted, considering most of the patients are elderly. The other staff members are kind, but are always running behind. I DREAD going to this office because they always take so long. I'd have to say today was the worst day there! They took THREE HOURS to get my grandmother in to see the doctor. In total, we spent four hours. This is not a place for you, if you don't like spending several hours in an office. read more