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    GutterXpress

    3.7 (3 reviews)
    Closed 9:00 am - 3:00 pm

    Services - GutterXpress

    Gutter addition

    Gutter cleaning

    Gutter installation

    8 More Services

    Gutter repair

    Gutter replacement

    New roof installation

    Roof replacement

    Siding installation

    Siding repair

    Siding replacement

    Skylight installation

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    5 years ago

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    7 years ago

    Such a stressful task turned into a great experience with this company. I am going to continue using them!!!

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    Summit Exteriors - Roofing Rochester NY - Part of Our Office

    Summit Exteriors - Roofing Rochester NY

    (8 reviews)

    Terrible. After happily taking my insurance claim check for the 2024 hail damage, it took multiple…read moreattempts and threats of reporting them to the BBB for them to respond. They still haven't replaced my screens or wrapped the window sills like they were supposed to. I gave up which I am sure that is what they had hope for. Absolutely would never recommend them.

    Update 02/17/26: Unresolved (This review was originally…read moreposted on Google and I'm adding it here for transparency.) 12/12/24: Still unresolved 06/16/24: Summit Exteriors did respond publicly to my original google review, but the main issue is still unresolved. I have not received any direct outreach by phone or email, even though they have all of my contact information. I also sent a written request in an effort to resolve this outside of court, and I did not receive a response. The outstanding issue is a refund for two skylights that were canceled prior to installation. As of today, that refund has not been issued. To be fair, the roofing installation itself appears solid. The crew worked hard and the roof is still intact. That said, there were several issues with communication, scheduling, and follow-through. Original scope of work included: GAF Lifetime Roof System -Replacement of existing skylight with a Velux Fixed Skylight -Installation of two additional skylights (with framing and drywall work) -Complete gutter replacement (Hidden Hanger Seamless Gutter System) -Hardwood decking replacement Work that was completed: -GAF Lifetime Roof System -Replacement of existing skylight with a Velux Fixed Skylight -Complete gutter replacement -Decking was replaced, but not with hardwood The two additional skylights were canceled before installation due to scheduling delays and weather concerns. At the time, my priority was replacing my aging roof (it was over 20 years old, with missing shingles and risk of water damage). I started requesting a refund for those skylights before the job even began in August 2023. The refund is still outstanding. During the project: The start date was delayed due to transportation issues, which pushed work into rainy weather. I experienced ceiling staining inside that required repair. Interior touch-ups were handled by company staff rather than a professional painting contractor. Landscaping was damaged during the job. A complimentary house pressure wash that was promised was never completed. Insurance assistance resulted in partial coverage (around 15%). Communication became noticeably more difficult after financing was finalized several months before installation. It was often hard to get updates or clear answers. While the roof itself seems to be holding up, the unresolved refund and the ongoing communication issues have left me disappointed with the overall experience.

    GutterXpress - gutterservices - Updated May 2026

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