Responsive, good communication. We had 5 window glass panels replaced by them. Crew was careful in…read moretheir work. Competitive price. Would use them again.

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

I requested a quote to repair a window that had some plastic or vinyl strips that were peeling off…read moreand preventing it from closing. After texting to share some photos they said they'd need a window technician to check it out. They showed up exactly when scheduled and texted to let me know when they were nearly here. It turned out to be an easy fix so they took care of it on the spot, free of charge. They even insisted on cleaning up the little plastic bits that came off the window during the repair (even though I told them I could take care of it). Fingers crossed that I won't need to repair or replace any other windows soon, but if I do I'd definitely go back to Seattle Glass and Window.

Seattle glass was awesome to work with and they did an outstanding plus a very cost effective job…read morereplacing the large glass in my French Doors. Now they look awesome and new again without having to spend $8K to $10K on a new door! From the start they were responsive, courteous, and detail oriented to my perfectionist wants and needs. Mike and Mustafa were great to work with and they both met and exceeded my expectations! Well done Seattle Glass and Window for personifying excellence!

Awesome response! I started via the Yelp platform but was getting answered via email as well. At…read moreone point, I called and interrupted the owner having lunch! He quickly dropped what he had going on and addressed my concern. Previously, during the inspection and estimate process, one of the technicians had quite a good conversation with my wife. She said ahe thoroughly enjoyed it. When the technicians returned to install the product, I mentioned how my wife relayed her discussion. It was the same technician (and the owners son). It was great to see a family run business that was cohesive and knowledgeable as well as personable.

Great job! Would definitely use them again. Eddie did the measurement and installation and was very…read moreeasy to work with and brought lots of expertise that resulted in some changes to our original plan that we are very happy with.

These people show the glass like it is seamless! BEWARE!!! It is not. They put tracks and also put…read morea bar to hold the glass in place. Terrible business. They do not explain any of this!

What an amazing group of folks. Super fast and clear communication with Tatiana from the beginning…read more Immediate ordering of parts and fast install afterward. Very flexible and accomodating in scheduling. Igor, the installer, is a total professional. Very kind, efficient, and does very high quality work. We're very picky sometimes when it comes to work in our home, and he did an amazing job, even fixing a small issue on our shower wand because we had it installed in a not ideal location. Great pricing, communication, parts, install-and above all very honest and respectful. Would recommend to anyone!

I've used Stansell Glass twice now, and both experiences were excellent. Their pricing is…read morecompetitive, the service is great, and their workmanship was top-notch. They replaced three large window panes that were fogged up and two patio door panes that were badly scratched, and the results look brand new. The team was easy to work with, professional, reliable, and clearly take pride in their work. It's great to see a stand-up local business that delivers quality and value. Highly recommend them; seriously, these are good, honest, and competent people who work here and deserve every bit of business they get.

Again, yelp to the rescue. We moved into a new home and found that the window above the shower let…read morethe neighbor have a view of our bathroom. Decided on frosted glass of some sort. Went in and spoke to Kathy the receptionist who was ever so helpful and Dan one of the owners. They helped me pick out some glass that would work with smoked on one side and frosted on the other. I tried to see in and it was perfect. They ordered the glass, telling me it might be a few weeks to install since they were booked solid. Not a week later the glass was in and there was a gap in the schedule big enough to let them come and do the work. The installer came, masked and kept social distance. Would recommend them any time.

This went very well for us. We had a cracked picture window. Arco Glass was responsive in getting…read moreus a quote, answering our questions and then executing on the install. During the quote, Ghanbar very patiently explained to us the difference between Low-E glass and regular clear glass and why we wanted Low-E glass even though it costs slightly more and is a little more reflective-- he was responsive to prior comments he's seen on Yelp. We will definitely use ARCO Glass again.

Very easy to work with. Ghanbar came and provided a price, then came again to repair the window…read more Old style aluminum frames from the 40's, irregular glass size. Looks new and is stronger glass now. Would definitely call him again.

Great communication, competitive pricing and friendly employees and front office. Great experience…read moreoverall and we're really happy with the work. The install was done swiftly and professionally. We will definitely do additional windows from them in the future.

We recently had the glass replaced in 30 windows in our home. The entire process, from quote to…read morecompletion was great! Sergy and Jeff were masked and took their shoes off at the door. They were professional, efficient, and even made sure the dog didn't get out while they went in and out of the house! I enjoyed working with Carol in the office too. Can't say enough how pleased we are with King County Window & Glass!

Moe did handed my glass replacement quickly and flawlessly…read more With his competitive price and professionalism are awesome. I am sure to call him again whenever I need to have another glass replacement.

Glass Expert did a great job repairing a broken frosted glass cabinet door. Fast service, great…read morecommunication and a very fair price. I recommend this business 100 percent.