Brought my car in at the end August to have my seat covers replaced. Then I was out of the country for most of September. A few weeks later after I came back I noticed cuts on the leather near the door handle and multiple scratches near the glove compartment. Guzman was the last place I dropped off my car for repair. I simply wasn't expecting those hidden areas to be damaged from a simple seat cover replacement. Otherwise I would've inspected it closely on the spot before I paid for the service. After debating whether or not I should asked them to repair it, since they were the ones who caused it, I decided against it. Would there be more cuts, scratches, or even missing parts? Would I be making the same mistake in chosing Guzman again? What I should do now is to find a more reputable auto shop for repair.
Also I found out at the same time one of my tire valve stem caps was lost. I am not pointing fingers, as anybody could've stolen it at any time, but all of the trust is lost. My goal is not to ruin a business' reputation but to warn others of what could possibly happen. In my case, it was a luxury vehicle. What a heartbreak. read more