Everyone is always so pleasant and professional. They seem to genuinely care about their patients.read more

Great experience, Dr Siam Symed is a great doctor she take her time with patients. You may have to…read morewait a little longer be her attention to your concerns it worth it.

I want to take a moment to thank the staff at Northside Hospital Gwinnett, especially the PC Unit…read more1200. First, I want to recognize the Emergency Room staff. They were prompt and immediately saw about my mother, Miss Dennis, and made sure she was admitted and received the attention she needed. In moments like that, quick action means everything to a family. I also want to recognize the attending physician, Dr. Herschel W. Smith, who admitted my mother to the PC Unit. He was amazing. He saw the need for immediate care and made sure my mother was taken care of and placed where she needed to be. His attention and action made a real difference for our family. One nurse stood out the most -- Nurse Charlize. She truly understood her assignment. During a very stressful time while my mother was being cared for, I had many questions and a lot of emotions. Even when there were things she could not answer because she wasn't the doctor, she reassured me and helped calm my spirit. She listened, not just as a nurse but as a compassionate human being. I was even able to share some personal things that were weighing on me, and she took the time to hear me. That kind of care matters more than people realize. I have been a private nurse in the state of Georgia for 26 years and have worked with many families, including some of the wealthiest in Buckhead. I left that work to care for my own mother, and I know firsthand that true caregiving requires passion, patience, and heart. Nurse Charlize showed all of those qualities. To the doctors, I apologize if my frustration showed. I just wished I had understood more about my mother's condition sooner rather than waiting many hours for answers. But I appreciate that the team continued working toward the best care. Moments like these reveal people's character. When someone is frustrated, it takes a special person not to respond with the same energy. Nurse Charlize handled everything with professionalism and grace. Thank you, Northside, for caring not only for my mother but also for the family standing beside the patient. That compassion matters. -- Author M. Clark

11/12/2025: Consultation with Dr. Bruner for accidents that left my entire upper-back in constant…read morepain, bicep & wrist weakness, numb & tingly fingers. MRI showed 4 cervical herniated discs, but he recommended 1-level fusion (since he's performed ~4000 fusions & ~40 ADRs). Being young and otherwise healthy, I'm anti-fusion and advocated for artificial disc replacement. Unsure if Dr. Bruner is biased/had outdated information, but he assured me that fusion DOESN'T limit mobility & that FDA only approves of 1-level ADR [untrue]. To my distaste, Dr. Bruner downplayed the difficulty of performing each surgery & mentioned how surgery makes him money. I don't play about my pain and health issues, so he eventually agreed to do ADR on my C5-6 *emphasis on C5-6* 12/18/2025 Surgery Day: I arrived at Northside 9:30am and was in pre-op for HOURS hooked up to dilaudid IV, then Dr. Bruner walks into my room saying "Ready to replace C6-7? If I cannot access C6-7 to replace, can I do a fusion there instead?" I rejected the fusion and replied "I thought we were only replacing C5-6". He checks his notes then said "Oh, you're right. I usually don't apologize but I'm sorry." Ultimately, Dr. Bruner canceled my surgery b/c my "MRI was too old" (which he should've mentioned AT LAST MONTH'S CONSULTATION), ordered me to get new MRI, and wanted to reschedule surgery to next week. Once again, Dr. Bruner suggested that I be "open-minded to fusion" & mentioned gladly performing my surgery b/c it is easy and will put money into his pockets. I urged the importance of doing my surgery soon since the new year was approaching, meaning I would have different health insurance (Kaiser Permanente) and would have to restart the whole process again. He promised that if I get ADR surgery at Emory (under KP), he would refer me to trusted fellow neurosurgeons. I left the hospital at 4:30pm after SEVEN HOURS of NOTHING. My boyfriend was also there and witnessed this ordeal. 12/24/2025: Scheduler called me to reschedule surgery date and got annoyed that I was hesitant to follow through after my TERRIBLE experience with Dr. Bruner. Her tone was like I should be grateful that Dr. Bruner is willing to take time out of his Christmas vacation to operate on me AS IF IT WASN'T HIS FAULT IN THE FIRST PLACE. 1/2026: I chose the Emory route but Dr. Bruner refused to refer me to an Emory surgeon, lol who would've thought! TLDR: RUN !!! I've been in-and-out of doctors' offices for the past 4 years, and this is BY FAR the WORST healthcare experience I've EVER had. Dr. Bruner lives up to the negative neurosurgeon stereotypes (derogatory), Advanced Neurosurgery Associate front-desk lady is rude, surgery scheduler is rude. If helping people makes you miserable, then get another job! Only Toni the PA and the medsurg tech were pleasant.

Waited 2 weeks for an appointment. I took off work and drove 40 mins today for my appointment only…read moreto find out they canceled my appointment without notifying me. They sent me an email confirming my appt and then cancelled it without a care at all for my time. Very disrespectful and unprofessional. Not even an apology when I arrived. The entire front office staff were sitting at the front desk either eating or knitting and taking.

DEMOREST LOCATION Dr Herringer, Jennifer and her immediate…read morestaff are excellent but unfortunately I can't say the same about the front office staff. The office manager has NO customer service skills. She over talks you, calls you "dear" ( which shouldn't be allowed). I made an appointment, verified Dr Herringer was in network. Waited 3 months for the appointment. Was in office for 3 hours and then 2 months later they tell me she's not in network. The Manager threw a floating trainee under the bus, saying he was at fault but actually when I made the appointment and gave the insurance information to the front office supervisor and was told they are in network. I never had interaction with the male (floater/trainee) until the day of appointment. I am very upset about this and also don't understand how it could go so far and so much time wasted. It's seems to me the office manager should do more than be rude and nasty to people. Seems like the office manager should be ultimately responsible for making sure things are done properly instead of blaming the trainee, especially when it's been 5 months or more before they verify. I personally do not trust people like this taking care of mine or others health in such a careless way. Dr Herringer is wonderful but now she has lost at least one patient and I'm sure there are more people this is happening to. I tried to bring this to NEGA administration's attention but they don't seem to care enough to make a phone call. Bottom line I personally feel the office manager needs to be replaced with someone qualified and knows how to treat people.

The experience at the office is completely fine, the reason for the review is their incredibly…read moreunethical billing practices. My wife and I both went in for our annual physicals and we both got bills for what was supposed to be a free preventative services. Mine was $50 and my wife's was over $350! After a dozen calls to their billing department (who is never available and when you finally reach someone they claim to not be authorized to make a decision) they disclosed the reason for the $350 is because the PA asked my wife a question (which she answered) and they considered that not to be "preventative care" and so without any disclosure charged her over $350 for a separate office visit which our insurance refused to cover. Talk about entrapment! If you use them, be very careful to not answer any questions the Doctor ask you as they will use this as an opportunity to hit you with a sneaky bill. It is nice they respond to the reviews in this forum, but please note this is not helpful as the phone number they give is the same one that you can't get ahold of anyone in billing and the email they give, no one responds to except to say they are unauthorized to help.

Staff is all right but the wait time after appt time are ridiculous. They send MANY reminders but…read moreare never on time themselves. I get it every once in a while, but it's become ever since appointment and they aren't even that busy. Make sure you have extra time.

This E.R. has a rogue "nurse" (who evidently goes by the name of "DJ"). She identified herself as…read morea "nurse" (but I honestly don't know what her "title" really was). She kept coming into my room and severely criticizing the doctor who was in charge of me. She made all sorts of crazy claims about him, and she really wanted me to know how bad of a person AND a doctor that he was. I was shocked. I liked the doctor. He was very thorough, friendly, and professional. Yet all afternoon she would come in telling me that "he was ignoring (me)", that she "was left alone to care for me", (and much worse) etc. She also told me horrible things about the hospital, and their management. She repeated her "ranting visits" for hours. I felt like I was in that movie "Misery", stuck there...with this angry woman. Her bizarre behaviors and angry comments were very disturbing (needless to say). I was already in pain, and she added a lot of unnecessary stress and anxiety to my "visit". I have called the hospital several times over the past week about what happened, but they haven't returned ONE of my calls.

Fast forward 5 years to NEGMC Braselton and what a difference in the quality of care and attention…read moregiven here at the hospital. 5 yrs ago, this place was brand new and I was dealing with my mother who is ill and passed away in 2021 this place was not up and going yet and the experience in the ER was shockingly unacceptable. April 22, five years later, I live in Winder now and I had a heart attack and my son took me to Winder Hospital where they didn't have a heart surgeon available. I was rushed over here to Braselton to the ER for emergency surgery and then spent the last three days in ICU, recovering from an unexpected heart attack and experience. I never thought I would have to go through. The staff here has been phenomenal. From the surgery by Dr Patel to the nurses who care for me for three days I had unbelievable care, my day nurse Deborah was outstanding and having never spent time in intensive care. They made it as pleasant as could be. Having met my first major medical issue in years, I thought it necessary to give this hospital a a review from the patient's side, not from a caregiver side, which is a totally different perspective. From being loaded in the ambulance and Winder and Durban over here that only was the Winder staff on point and supportive, the ambulance, driver and support in the back was comforting, and kept me calm, to the welcoming at the ER and finding my way to awaiting surgeons standing in the hallway to perform emergency surgery, I remained comfortable, the staff, and I wish I could name them. All allowed me to get through this experience to a quick recovery that I cannot be more appreciative of. And although I haven't got the bill, which will probably put me back in the hospital. I was reminded each time they ripped hair for to put new sticky pads on that. This was a free wax job, if losing a few hairs was the worst part of the process. I think I can live with that. Thank you all for a fantastic job. Most appreciative and humbled.!!!