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    North Atlanta Primary Care Braselton

    3.0 (9 reviews)
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    4 years ago

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    2 years ago

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    4 years ago

    So far so good! I may have FINALLY found my primary care provider after years and years of searching.

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    3 years ago

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    Northeast Georgia Physicians Group

    Northeast Georgia Physicians Group

    1.3
    (29 reviews)
    0.4 mi

    Waited 2 weeks for an appointment. I took off work and drove 40 mins today for my appointment only…read moreto find out they canceled my appointment without notifying me. They sent me an email confirming my appt and then cancelled it without a care at all for my time. Very disrespectful and unprofessional. Not even an apology when I arrived. The entire front office staff were sitting at the front desk either eating or knitting and taking.

    DEMOREST LOCATION Dr Herringer, Jennifer and her immediate…read morestaff are excellent but unfortunately I can't say the same about the front office staff. The office manager has NO customer service skills. She over talks you, calls you "dear" ( which shouldn't be allowed). I made an appointment, verified Dr Herringer was in network. Waited 3 months for the appointment. Was in office for 3 hours and then 2 months later they tell me she's not in network. The Manager threw a floating trainee under the bus, saying he was at fault but actually when I made the appointment and gave the insurance information to the front office supervisor and was told they are in network. I never had interaction with the male (floater/trainee) until the day of appointment. I am very upset about this and also don't understand how it could go so far and so much time wasted. It's seems to me the office manager should do more than be rude and nasty to people. Seems like the office manager should be ultimately responsible for making sure things are done properly instead of blaming the trainee, especially when it's been 5 months or more before they verify. I personally do not trust people like this taking care of mine or others health in such a careless way. Dr Herringer is wonderful but now she has lost at least one patient and I'm sure there are more people this is happening to. I tried to bring this to NEGA administration's attention but they don't seem to care enough to make a phone call. Bottom line I personally feel the office manager needs to be replaced with someone qualified and knows how to treat people.

    Northeast Georgia Health System

    Northeast Georgia Health System

    2.2
    (71 reviews)
    0.3 mi

    Fast forward 5 years to NEGMC Braselton and what a difference in the quality of care and attention…read moregiven here at the hospital. 5 yrs ago, this place was brand new and I was dealing with my mother who is ill and passed away in 2021 this place was not up and going yet and the experience in the ER was shockingly unacceptable. April 22, five years later, I live in Winder now and I had a heart attack and my son took me to Winder Hospital where they didn't have a heart surgeon available. I was rushed over here to Braselton to the ER for emergency surgery and then spent the last three days in ICU, recovering from an unexpected heart attack and experience. I never thought I would have to go through. The staff here has been phenomenal. From the surgery by Dr Patel to the nurses who care for me for three days I had unbelievable care, my day nurse Deborah was outstanding and having never spent time in intensive care. They made it as pleasant as could be. Having met my first major medical issue in years, I thought it necessary to give this hospital a a review from the patient's side, not from a caregiver side, which is a totally different perspective. From being loaded in the ambulance and Winder and Durban over here that only was the Winder staff on point and supportive, the ambulance, driver and support in the back was comforting, and kept me calm, to the welcoming at the ER and finding my way to awaiting surgeons standing in the hallway to perform emergency surgery, I remained comfortable, the staff, and I wish I could name them. All allowed me to get through this experience to a quick recovery that I cannot be more appreciative of. And although I haven't got the bill, which will probably put me back in the hospital. I was reminded each time they ripped hair for to put new sticky pads on that. This was a free wax job, if losing a few hairs was the worst part of the process. I think I can live with that. Thank you all for a fantastic job. Most appreciative and humbled.!!!

    This E.R. has a rogue "nurse" (who evidently goes by the name of "DJ"). She identified herself as…read morea "nurse" (but I honestly don't know what her "title" really was). She kept coming into my room and severely criticizing the doctor who was in charge of me. She made all sorts of crazy claims about him, and she really wanted me to know how bad of a person AND a doctor that he was. I was shocked. I liked the doctor. He was very thorough, friendly, and professional. Yet all afternoon she would come in telling me that "he was ignoring (me)", that she "was left alone to care for me", (and much worse) etc. She also told me horrible things about the hospital, and their management. She repeated her "ranting visits" for hours. I felt like I was in that movie "Misery", stuck there...with this angry woman. Her bizarre behaviors and angry comments were very disturbing (needless to say). I was already in pain, and she added a lot of unnecessary stress and anxiety to my "visit". I have called the hospital several times over the past week about what happened, but they haven't returned ONE of my calls.

    Photos
    Cute origami at front desk
    Cute origami at front desk
    Find our Byrds!
    Find our Byrds!
    Hallway near entrance ( ER side)

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    Hallway near entrance ( ER side)

    North Atlanta Primary Care Braselton - familydr - Updated August 2026

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