This E.R. has a rogue "nurse" (who evidently goes by the name of "DJ"). She identified herself as…read morea "nurse" (but I honestly don't know what her "title" really was). She kept coming into my room and severely criticizing the doctor who was in charge of me. She made all sorts of crazy claims about him, and she really wanted me to know how bad of a person AND a doctor that he was. I was shocked. I liked the doctor. He was very thorough, friendly, and professional. Yet all afternoon she would come in telling me that "he was ignoring (me)", that she "was left alone to care for me", (and much worse) etc. She also told me horrible things about the hospital, and their management. She repeated her "ranting visits" for hours. I felt like I was in that movie "Misery", stuck there...with this angry woman. Her bizarre behaviors and angry comments were very disturbing (needless to say). I was already in pain, and she added a lot of unnecessary stress and anxiety to my "visit". I have called the hospital several times over the past week about what happened, but they haven't returned ONE of my calls.

Fast forward 5 years to NEGMC Braselton and what a difference in the quality of care and attention…read moregiven here at the hospital. 5 yrs ago, this place was brand new and I was dealing with my mother who is ill and passed away in 2021 this place was not up and going yet and the experience in the ER was shockingly unacceptable. April 22, five years later, I live in Winder now and I had a heart attack and my son took me to Winder Hospital where they didn't have a heart surgeon available. I was rushed over here to Braselton to the ER for emergency surgery and then spent the last three days in ICU, recovering from an unexpected heart attack and experience. I never thought I would have to go through. The staff here has been phenomenal. From the surgery by Dr Patel to the nurses who care for me for three days I had unbelievable care, my day nurse Deborah was outstanding and having never spent time in intensive care. They made it as pleasant as could be. Having met my first major medical issue in years, I thought it necessary to give this hospital a a review from the patient's side, not from a caregiver side, which is a totally different perspective. From being loaded in the ambulance and Winder and Durban over here that only was the Winder staff on point and supportive, the ambulance, driver and support in the back was comforting, and kept me calm, to the welcoming at the ER and finding my way to awaiting surgeons standing in the hallway to perform emergency surgery, I remained comfortable, the staff, and I wish I could name them. All allowed me to get through this experience to a quick recovery that I cannot be more appreciative of. And although I haven't got the bill, which will probably put me back in the hospital. I was reminded each time they ripped hair for to put new sticky pads on that. This was a free wax job, if losing a few hairs was the worst part of the process. I think I can live with that. Thank you all for a fantastic job. Most appreciative and humbled.!!!

Can't speak highly enough about this location and the staff. Ever person there was so respectful…read moreand accommodating to me - thank you.

I brought in my 9 month old for a persistent fever & fussiness. Check in was quick, we got back…read moreinto a room fairly quick, too. I told the doctor that I thought he had an ear infection, and if they could look in his ears that'd be great. She glanced into each ear and quickly said "they look perfectly fine". They also ran viral tests (Covid, flu, RSV). When all those were negative we were then referred to the ER for more tests. I decided to go to CHOA (the best ER!), and their doctors said his left ear was CLEARLY infected and his right ear seemed to be in the beginning stages. So glad I got a second opinion, would not go back to Piedmont Urgent Care!

This is the worst hospital to visit. They give horrible service if any. They deserve to get NO…read morestars as one is way too much for not doing what they are supposed to do. It seems as if people in healthcare who works here are only there for themselves; to get paid. They are not only clueless but lack empathy. They don't care about the patient especially if they DO NOT HAVE INSURANCE! I am new here to Athens and was treated like a homeless person due to the fact i was taken there via ambulance and didn't have a ride home. Unprofessional twits they are. The doctor that treated me had no bedside manners. Please do not go to Athens Regional Hospital if you want to live. You were warned.

Here's a polished review you could post:…read more Braselton Urgent Care has been a dependable resource for our family whenever we have needed prompt medical attention. The staff is consistently friendly, professional, and genuinely caring. From check-in to treatment, they make every visit as smooth and stress-free as possible. The providers take the time to listen, answer questions, and ensure patients feel comfortable and well cared for. It is reassuring to know that when an unexpected medical issue arises, we have a trusted place to turn. We are grateful for the excellent care and highly recommend Braselton Urgent Care to anyone seeking quality, compassionate medical service.

Arrived Sunday morning at 10 am with severe muscle spasms in lower back. Care team (including…read morereceptionist) was smiling, friendly and very down to earth. In and out in 20 minutes. Highly recommended!

Absolutely terrible experience with Gwinnett Clinic. The staff was unprofessional, disorganized,…read moreand extremely rude throughout the entire process. Maria in particular was very dismissive, rude, and acted like helping patients was an inconvenience. I dealt with repeated prescription mistakes, constant runarounds, poor communication, and zero accountability from the office. I repeatedly explained what medication and prescription format I needed, yet they continued sending incorrect prescriptions, causing unnecessary delays and stress. Instead of resolving the issue professionally, I was met with attitude and lack of urgency every step of the way. Patients deserve respect, professionalism, and competent care -- none of which I experienced here. I would not recommend this clinic based on my experience.

very nice people in winder location dr, front desk, and ma's. they will take care you patients…read moreneeds.

Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??

The experience at the office is completely fine, the reason for the review is their incredibly…read moreunethical billing practices. My wife and I both went in for our annual physicals and we both got bills for what was supposed to be a free preventative services. Mine was $50 and my wife's was over $350! After a dozen calls to their billing department (who is never available and when you finally reach someone they claim to not be authorized to make a decision) they disclosed the reason for the $350 is because the PA asked my wife a question (which she answered) and they considered that not to be "preventative care" and so without any disclosure charged her over $350 for a separate office visit which our insurance refused to cover. Talk about entrapment! If you use them, be very careful to not answer any questions the Doctor ask you as they will use this as an opportunity to hit you with a sneaky bill. It is nice they respond to the reviews in this forum, but please note this is not helpful as the phone number they give is the same one that you can't get ahold of anyone in billing and the email they give, no one responds to except to say they are unauthorized to help.

Staff is all right but the wait time after appt time are ridiculous. They send MANY reminders but…read moreare never on time themselves. I get it every once in a while, but it's become ever since appointment and they aren't even that busy. Make sure you have extra time.