Excellent! Thank you so much Chip! Love the new/refurbished bike. Chip was honest from minute I…read morephoned - helping me sort through what I was looking for. I visited the showroom (clean & organized) and was able to test out the equipment. He was very thorough with refurbishment, fair with the price, and fast delivery.

super knowledgeable and patient. excellent service. responded quickly and patiently answered all…read morequestions.

Bought a Matrix A30 Elliptical here back in November 2018... seemed a little pricey at the time,…read morebut I was tired of getting equipment that felt flimsy and that ended up breaking after a year or so. Machine was delivered and set up right on time and exactly as I needed it... and it was AWESOME. My entire family loves working out on it - incredibly well built and sturdy, very quiet, and workouts can span from something nice and light to a real soul-killer. About 3 months ago, the resistance stopped working... and I thought to myself "uhoh... here we go again... I'm going to call and get the runaround and this will never get fixed." I called and Bob picked up, took my information, submitted a work order - and the service repair request was in... I was very surprised with how easy and responsive they were. About two weeks went by as I waited for the repair part... so I followed up with service... and they apologized, stating that the part was backordered and they were having trouble finding a replacement due to COVID. Now I'm getting a little skeptical... thinking "here we go again with the runaround." But sure enough - a week or two later, the part showed up... and Fit Repairs set up an appointment to come do the repair two days later... Two days later - the repair person, Charles, from Fit Repairs shows up - very professional, extremely nice, and he proceeded to work on the machine... he worked on it for over TWO HOURS... and I could tell he was doing his very best to get things to work. Turned out that he needed an additional part to complete it... but my problem was that we were moving in a few weeks, so I could not wait another month for it to arrive. Charles said that he couldn't guarantee anything, but he would personally put in the order and make sure it gets delivered in time (and I'm thinking in the back of my head "sure.. here we go again..."). But... two days later I get a package with the new part - and Fit Repairs set up an appointment almost immediately. Charles came out again - and was able to get everything working perfectly (which was not easy... I watched some of the work - the man knew what he was doing). So... first, I want to apologize for ever doubting those in customer support - Bobby, Johnson Fitness, Fit Repairs, Charles, etc, and thank you all for your help... you all surprised me with the level of professionalism, responsiveness, and customer obsession. I've become jaded by too many bad experiences with other companies... this experience was truly something great. Finally - if you're looking for some good fitness equipment and were ever concerned about the support you'd receive down the road... buy it here. You won't be disappointed.

Do not call this company to have anyone install gym equipment. Johnson Fitness recommended…read moreAffordable Fitness Movers to come out and finish a gym install for me. They said Affordable Fitness Movers were their installer. They charged me $200 to finish an install that took 30 minutes. Complete rip off.

Truly great customer service! Our old elliptical had mechanical issues and, in shopping for a new…read moreone, we wound up at Johnson's in Rockville. While we liked some of the options, we mentioned to John that what we REALLY wanted was to repair our old elliptical, but that we'd been frustrated in our contacts with the manufacturer's technicians. Even though it potentially meant the loss of a sale, he gave us a service recommendation, which worked out well for us. We were quite impressed by John's helpfulness and integrity. When our our elliptical finally does bite the dust, we are definitely going to go to Johnson's for the replacement !

Had INCREDIBLE service here because of sales, knowledge, and strategy of John Bailey. Because of…read moreJohn I chose the best health exercise options of my life.

We were in the market for a treadmill and checked out Gym source in Columbia and chatted with Chris…read moreP about our needs. Very informative session and he did not force any treadmill on us! I detest pushy salesman. He explained the pros/cons of the treadmills, answered our questions and let us test them all. After a lot of research online and via Chris P, we bought a True PS300 and it will be delivered next week. Thus far it has been an excellent transaction with Chris P.

I purchased an elliptical machine from Gym Source including delivery and installation. The…read moreinstallers arrived 2 hours late (scheduled for 1-5pm on Sat, arrived at 7pm with no call). They were sloppy and made me wish I'd assembled it myself, although I was glad I didn't have to carry it upstairs! After assembly they tested it, and it made a bad noise from the left-side drive. To alleviate the noise, the installer tried jamming a phillips head screwdriver around the cover plate creating scratches and gouges in the plastic. On closer inspection, you can see it wasn't made correctly. I am going to expect them to replace the base unit rather than manufacturing mistake and installer-created cosmetic damage in my bedroom. Delivery and installation were a fail. Now I will find out about support. I will update the review once I have a usable machine.

Good pricing on treadmill by horizon . Dave was excellent on…read moresales. Delivery and install went smoothly .

Amazing store with great salespeople! My husband and I went in on New Year's Day to get a start on…read morecreating our home gym. Right away, Barry, comes over and helps us, getting a sense of what we were looking for and what treadmill best suited our needs. My husband had already done extensive research, so it was great to hear Barry echo many of the same things and not have him BS us with sales tactics or something. He was honest and very helpful, and in the end, we settled on getting the Horizon 7.0, which is the most popular home treadmill. They do price-match, so they found a lower price from Dicks and matched it. We also opted for delivery and installation, which was an additional $199 but will be worth it as I sure am not moving a treadmill into the basement!! We both walked away from the experience feeling like it was one of the least stressful, refreshing buyer-seller experience we've had in a while! If you're looking for any sort of home gym equipment (or massage chairs!), I'd definitely recommend Johnson Fitness! Their customer service is unmatched!

I'm not sure why this location has such a low rating. I usually i'm not there to shop but to get…read morewhat I need and leave and have never had an issue. I will say I highly recommend the guy who works on Mondays in the golf area, blanking on his name, and he's great. If he isn't there I'll wait until he is to get clubs regripped.

Awesome customer service today from your employee Keion! My son and I came to your store to pick up…read morea bike that had been waiting on a part. We had not yet received a phone call and we were just checking the status on repairs. Without hesitation Keion offered to repair immediately. Within 5 minutes my son was riding his bike again. More stores need employees like Keion!!