After having several bad experiences with other gas companies, I located Revere. They have been the…read morebest by far in fairness, pricing, comprehension of customers needs. They have been extremely reliable is following through with their commitments. I had them remove and old tank from underground at a home I recently purchased, They did a great job and buried a new tank larger than the old one and cleaned up the mess as well as anyone could. The used a backhoe that had rubber tracks and did very little damage to the lawn. I can't say enough about how pleased I am with their work and promptness. I am still waiting for the other troublesome gas company to pick up their tank (the one dug up). It still graces a prominent place near the street in my front yard. Regina has been great with Revere Gas and I would highly reccomend them.

From the owner: For more than seventy years, people have relied on the Revere family and Revere Gas for all their…read morehome, business and agricultural propane needs. We believe in customer satisfaction, extraordinary service, safety, and a strong focus on the communities we serve. With eight offices in Eastern and Central Virginia, the Middle Peninsula, and the Northern Neck, Revere Gas provides safe, reliable propane and associated products and services to more than 18,000 customers. We also sell, install and service a wide range of gas appliances, including furnaces, tankless water heaters, fireplaces, kitchen ranges and more. Find out why so many people prefer propane instead of electric for cooking and a comfortable home.

These guys have been in business for 4 years. I have not purchased propane as of yet because I…read morejust received my tank this past Sunday but I am really looking forward to recieving propane and from what I have heard they have great service. My review is regarding the valuable information I received on the phone. They directed me to their website which walked me thru the many questions I had as a new home owner and new to purchasing propane for heating my home. Their website has F.A.Q. page with quetions and answers regarding propane tanks. After several conversations with Scott, their office personnel and reading the website, I know this will be the company which services my tank. They bleed honesty, integrity and making the general public aware of lease agreements, and why its always best to buy your tank. The knowledge I have received thru phone conversations and the direction to the website has me totally sucked in as a future customer. You guys are great!

We have purchased our propane from this company a couple times. Each time everything went very…read moresmoothly. They are very friendly and very easy to schedule with. I know several people that deal with other companies and they haven't had anything positive to say about the companies they deal with. I highly recommend this company. Thank You Discount Propane!!!!!

I have been a customer since 2017. I only use propane for my oven and this was clear when I…read morestarted service. I did not need to fill my tank until 2020. I did not have any issues until last year, when I opened an envelope from them with a bill for $184. I had been charged a lease fee for 2023 and 2024 and finance charges had added on. I had not been made aware that a lease fee was going to be added, but I paid it anyways. I understand the concept and don't have an issue with that. It would have been much more professional to inform me though. I paid that in August. In October, I got a notice from REC that my tank was too close to my electric meter. I can touch both at the same time. I called REC to ask why it had never been a problem previously. I was told that they changed the things that the check for when they do their safety inspections. I contacted EMGray and was told that it was fine where it was. I again spoke with REC and they had checked with the county and the county said my tank was too close. After several calls to REC and EMGray, I decided to just leave it until it needed filling, as it was close to empty. EMGray never came out to look and never gave me any answer except that it was fine where it was and that REC didn't know what they were talking about. This past Monday, I ran out of propane and called to find out how much it would cost to fill and when it could be done. I was lectured about how it was my responsibility to call before I ran out. I had to ask her not to lecture me. She talked over me every time I tried to speak. When I asked about a discount, since I had just paid a lease fee, she told me that I had not paid. I asked for an account history to be emailed to me and she told me she was ending the call. I called back and asked again for the statement and was told it couldn't be emailed and they would mail it. A couple hours later, a truck showed up in my driveway when I asked what they were doing, I was told gruffly "moving your tank". When I asked about why it had been placed where it was in the first place, I was told that it was fine where it was. The employee was obviously angry so I told him not to fill the tank. I emailed Ryan and explained the interactions I had and was trying to work with him to find a solution. I was hoping to purchase my own tank, to free up their tank and avoid fees. Unfortunately, it takes 24 to 48 hours to get a response from him. I called another company this morning and scheduled delivery for next week. When I called to let them know that I needed the tank picked up, the receptionist told me that I owed $80. There was never a bill mailed to me, but I can see the charge on the statement that I asked to be mailed to me. I have a zero balance in the customer portal. How could they improve? Kindness and transparency.

Shady business practices at EM Gray. Have been leasing a tank since 2017. They charge 70 cents more…read moreper gallon for customers leasing tanks, which makes sense. But then in 2023, they sent another bill for for $80 for "not using enough propane in a year" and the rude customer rep told me it was a leasing charge and it's "only $80 so I don't know why you're complaining!" I've been using about the same amount of propane for the past 4 years and have only had to have one fill-up per year. When I asked why they hadn't charged me in the past, I was told they had a "computer glitch." A 5+ year computer glitch?!? Recommend you look elsewhere for an honest propane supplier.

Ferrellgas in Fredericksburg has been GREAT!! They gave me a good price and had my tank topped off…read morewith in 48 hours of calling.

Fortunately I own my my tank, I have been a customer for more than 4 years and general have not…read morehad any problems. However lately customer service has become a true burden when using their service. There is no method to escalate a problem and customer service doesn't communicate with dispatch. They were well aware I was running out of gas and informed me gas would be delivered on 3 different occasions. No one will return your call even after promising to do so. They informed me on a Friday the delivery would take place at 2:00 and no matter what the driver would be there. Then when I call before 5:00 I was informed the driver has driven to many hours and no one would be coming to fill our empty tank. Now we have to go the entire weekend without any gas for heating, hot water or cooking. This is the way they treat a customer that has been with them 4 years, I would hate to see how they treat new customers. Absolutely do not use, there are other companies out there with better customer service. I switching and will never, ever use them again. Period!!!!

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

There are many places to get propane, but none that know the business. Nobody is working hard to…read moreearn your business, except this one. Price is posted out front, and discount for bulk purchase too. Not only did I get a great price, I learned more about weights and volumes and seasonal changes. I recommend going there and be prepared for a great experience.

Great friendly service and cheapest propane tank refills for miles. Highly recommend!read more

The worst. Zero stars. Take your business elsewhere! No call-backs; no delivery. Stay away.read more

Very nice and helpful, filled 2 20 lb propane tanks took 15 minutes and they last a long time, much…read morebetter than the exchange tanks

They're stealing again. I haven't pumped one Sip and it jumped over a half a gallon …read more Before you pump any gasoline or diesel see if your pump jumps because that's money coming from out of your pocket they're stealing . I will be reporting them to the authorities .

Quarles/Superior Plus Propane has perfected the art of charging fees for loyalty. After 17 years as…read morea customer, I was hit with a $200 tank "rental fee" in 2024--then quoted $150 just to remove equipment they never even serviced. Quarles will nickel-and-dime long-term customers for literally doing nothing. Expect to pay more for less, and in return, you'll be treated like a revenue stream instead of a valued customer.

I've checked your records, and while I found many invoices from AmeriGas, none of them explicitly…read morename the previous supplier. However, I did find some very useful information in your past correspondence that makes your case even stronger:  Your Previous Dispute Attempts You actually emailed AmeriGas's customer care about this same issue back in April and May of 2025. At that time, you told them:  * You have a 125-gallon tank connected only to your gas fireplace logs.  * They told you that to avoid the rental fee, you were required to purchase 240 gallons per year, which is impossible given your tank size and limited usage.  * You received a charge of $172.71 for tank rental and requested its removal then as well.  Strategic Updates to the Letter I've updated the draft to include these specific details. Referencing your past attempt to resolve this makes it clear you aren't just ignoring the bill, but are actively disputing an "unreasonable" requirement.  April 8, 2026 AmeriGas PO Box 45264 Westlake, OH 44145 RE: Formal Billing Dispute - Account No. 200088374 To Customer Service Department, I am writing to formally dispute the "Equipment Rent" charges and the $36.00 late fee on my account (Notice No. Reminder-1).  As a customer of 26 years, I have never signed a contract with AmeriGas authorizing these fees. I first disputed this charge in April 2025, explaining that it is physically impossible for me to meet your "minimum usage" requirement of 240 gallons per year. My 125-gallon tank is used exclusively for gas logs, consuming only about 60 gallons per season.  It is unreasonable to charge a rental fee based on a usage quota that my equipment cannot accommodate. My previous supplier provided this tank without a rental fee for decades, and I have not consented to a change in those terms. I request that you: 1. Remove the $172.71 tank rental charge and all subsequent late fees.  2. Grant a permanent low-usage waiver based on my 26-year history and the specific limitations of my equipment. 3. Provide a copy of any agreement you claim I signed that authorizes these specific rental charges. I look forward to resolving this matter in writing within 30 days. Sincerely,

Very disappointed in this Amerigas location and customer service. Please be careful - when you go…read moreon Chat and one/several agents promise you something and then when it comes down to it NOONE honors their written word. Looking for options! Agent indicated that we had 2 deliveries within 30 days - when this is a second home and we were not occupying the home at the time of the supposed delivery. Would NOT recommend them at all

For 9 years I have been with Revere Gas (Hanover county). The cost of propane is almost a dollar…read moremore per gallon than another company that services our neighborhood. When you have a 1,000 gallon tank, that adds up. For the first time I recieved a tank rental bill for over 300 dollars. When I called to inquire, they said I didn't use enough propane last year, so they were charging me for tank rental. Unreal..you bundle up, try to cut back on fuel consumption, and they charge you another way. VERY unhappy with this company. Would change if I could.

From the owner: For more than seventy years, people have relied on the Revere family and Revere Gas for all their…read morehome, business and agricultural propane needs. We believe in customer satisfaction, extraordinary service, safety, and a strong focus on the communities we serve. With eight offices in Eastern and Central Virginia, the Middle Peninsula, and the Northern Neck, Revere Gas provides safe, reliable propane and associated products and services to more than 18,000 customers. We also sell, install and service a wide range of gas appliances, including furnaces, tankless water heaters, fireplaces, kitchen ranges and more. Find out why so many people prefer propane instead of electric for cooking and a comfortable home.