I've bought a few things from here and service has always been excellent. The staff is friendly and…read moreknowledgeable. This place is very welcoming compared to some other firearms shop that I have been visited. Recently conducted a trade in for my TTI Canik Combat pistol and special orders from this shop and the process was quick and easy.

This is an awesome shop. Great customer service, very knowledgeable, and they are enthusiastic to…read morehave you in their shop. They walked me through the required forms, and made the whole experience smooth.

Aardwolf was the FFL that handled a shipment for a seller to me as the buyer via Gun Broker…read more Attention to detail was nil. He misinformed the seller of the process and then ship date. It took approximately two weeks to receive the package (it was supposed to go 2 day shipping), and only after contacting the business directly two times.

I was looking for a business close to home because I rather give my business to someone local. From…read morethat search, I ran into Aardwolf Solutions. First of all, what a cool name and what a cool logo! First impressions matter. Next, the website has tons of information and laid out very well. If that was not enough, the customer service is impressive. Theo is one of the most responsive business owners I have ever ran into. Not only does he respond to all questions (including silly ones) but he also shares his knowledge and recommendations. I cannot say enough about Theo/Aardwofl except that you have gained a customer who is willing to spread the voice because every time I've interacted or placed an order, you have been most helpful, fair, and knowledgeable.

Very easy to deal with and super prompt in contacting owners when the firearms arrive.read more

First time buying a gun online and needing a FFL. I highly recommend Sugar Skull Arms. It was a…read morefriendly, informative and flawless transfer.

Keepshooting.com has great prices on hard to find items! They seem to keep meticulous track of…read moretheir inventory levels and have great customer service. They frequently update their website with new products. I'll be a repeat customer.

Gary was very helpful, and was able to do a background check and pickup same day. Great service.read more

Great service and communication. My 4th transfer. As easy as it gets as it relates to firearms…read moretransfers.

I was pretty nervous walking into the store alone as a woman buying my first gun, but the employees…read morewere incredibly kind, patient, and helpful. They've made me feel so welcome that I've gone back several times since, and I can't recommend the store highly enough!

Ordered a firearm through NOVA Armory's website over months ago, as of April 2026 I still have no…read moreupdate. I've gone as far as to email them, i've called multiple times and gone to the store to be told come back another day but i keep getting told I'll receive a callback, but no one ever follows up. At this point I don't even know if the firearm has shipped, is backordered, or is sitting in the store. The lack of communication and transparency is unacceptable, especially for something as straightforward as a standard, in-stock firearm. I understand delays happen, but going over a month with no clear answer and no proactive communication is poor customer service. I've now had to consider canceling the order or disputing the charge just to get a resolution but i've strung along past their policy time period Would not recommend ordering through their warehouse fulfillment unless you're okay with being left in the dark.

I can't recommend Paladin Tactical enough. Whether it's your first or 5th firearm purchase, Warren…read morewill spend the time to suggest the best firearm based on your needs,experience and budget. He's got a pulse on the industry and has never steered me wrong. If this is your first firearm experience, I cannot stress enough how important it is to have someone like Warren guide you through the process. I would compare buying from Paladin Tactical like getting fitted for a bespoke suit. Everyone is unique with tastes and requirements. I have not met anyone with more firearm knowledge than Warren and I've met quite a few folks in the industry. Paladin Tactical also offers firearms training. Warren is a certified instructor for all firearms except for black powder (sorry Davy Crockett). What better way to break in your new firearm than with some proper training from this tactical mentor. Training and ammo are the most important things to spend your money in after your firearms purchase.

Top notch training. I've attended both the CCW1 and CCW2 classes and learned so much. Can't wait…read morefor the next classes!

I'm recommending West Marine in Alexandria, Virginia because of the standout service provided by…read moreone of their sales representatives Abigail. She was extremely helpful and holding a offshore sailing jacket that was on sale when I called the store set it aside and it was ready when I came in. But more importantly, I came back a second time for assistance with installing a new CO2 cartridge to my PFD and she took the time to walk through the process with me to ensure that it was correctly installed. I appreciate this type of personal customer service went in so many stores these days there is often no one to help or provide useful assistance.

Very bed experience I order a reel ON LINE Daiwa SAGLD40-2 SPDS on 2/09/26 and the price was 468.99…read moreand after 7 or 8 days I receive totally deafrend reel SALTIST MQ 18000 I Call them talking to several people and they sent me label for return and credit my cart no one want to explain to me what happen and they sent wrong reel and why they don't sent me the reel i had order .I will never do business with WEST MARINE EVER