These people are rude and dishonest. They steal your security deposit and make up fake reasons why. Mine was, "because they found the new tenant" that was moving in after me..... I thought this was their job? No where in the lease did it say they could keep security deposit money for this. They only stole from me because I was out of state, away from family and pregnant. Don't make the same mistake I did!! read more

I haven't had the chance to rent from them yet BUT I have contacted them a few times and both women were extremely polite and knowledgeable. Don't let the reviews bother you.. unless your looking at the same house as me! read more

This company has been great for us. we own a townhome in Lexington VA, which H&K manage for us. The property has been continually rented ever since we signed on with them. We have very happy tenants who tend to stay for all three years of their grad program at Washington and Lee, or who have been faculty at the same school. They take care of all repairs, deal with our HOA, and deal with any problems that come up. They handle small repairs immediately, but always consult us on anything major that comes up. We recently had the entire townhome repainted and they worked with us to find the best painter for a good price. In every way they are friendly, and responsive to any question or request. We are very happy to have them manage our place and are blessed to have found them right from the start. read more

HORRIBLE this place doesn't even deserve 1 star. I thought I had a personal bad experience with the two women who work there. As we talked to others in town EVERYONE had negative things to say and not 1 positive. Let's start. First, being new to the area I walked in saying g "Hello were new to the area I was wondering if I could meet with anyone regarding properties? And I was told in the most ignorant rude way " come talk to me when you have an appointment." 2. A friend who rents from them stated when they showed interest in a home that Heather( one if the girls) gave a disgusted look saying " I'd never live there". 3. A co-worker stated they are so unorganized and lose your monthly payments and expect you to make-up for it. 4. The property we moved into stated pets allowed , after moving in we were told we had a psychotic dog( because it was barking when the maintainence man tried to cone into our home without our knowledge) and need to pay a pet deposit . 5. They show up to your property unannounced without notice and will let themselves in which is illegal. A coworker said she went to them one year but found a home with another company and is now looking again and when she walked in, Heather said, didn't we help you before? And she said yes I was looking last year too and heather replied " well why you didn't like anything we showed you last time so why come back". 6. Another friend in town stated when she moved in, the home was NOT sanitized, like not cleaned at all, old tenants sh$% was still sitting in the house. Hair in the bathtub, chipped and peeling LEAD paint, floors not even swept, holes in the walls. I mean I get you font always have to repaint but these people just refused to. We were told painting would be done if necessary. It was obviously necessary. Just chipped, holes, cracks everywhere. So we had to paint. Windows were sealed shut few opened, no screens, old gross refrigerator. The dryer unit so old that the door falls open when your using it do your clothes never dry. And they will find NOTHING but excuses to not fix it. " its not in the contract to fix the dryer???" Another friend. Stated he moved in and there was a TON of stuff in the basement and when he called to gave them remove it she told him it was his stuff and his responsibility and hung up on him. He also said before signing the contract he wanted another look at the house and anytime he requested anything from them they said " they're swamped with other things"...typical b.s . they also tell you you have to come to their office to do everything but when its not convenient for them they magically can now send u documents to your email after telling u you have to be in person. They sent him the lease via email and when he asked any questions they got annoyed and said they don't have time for his second guessing they'll just put the house back in the market. Mind you, they deal with as lot of college kids but these women have 0 professionalism, respect, and honesty. I am warning you they both are completely rude and ignorant. I have another word I could use but its not allowed. You will be making a HUGE mistake going to these people. I don't know how she still has a business the way these women treats clients. They speak to EVERYONE like they're below them. I know this is a lot of different stories but its a small town and there arnt many options when it comes to real estate. This company should be shut down for how they treat people. read more

Well, it's clear that the first reviewer has a problem. I got a sense that the "facts" are perhaps made up, there sure were a lot of "friends" that weighed in. We have worked with H&K for close to two years, without an issue. They manage a rental house for us in Lexington, which we plan to move into part time later this year. They have always contacted us if there are problems to resolve before the problems get worse, they have never lost or skipped rent, they are reliable. We are out of state for now, but our son lives in the area, an he checks the place from time to time to make sure that the yard work is getting done, etc. (H&K lets us know what needs attention, hires the workers, pays them a reasonable fee, and sends before and after pics too. All good.) We hired H&K based on two people in town who were familiar with their business, one of which was the realtor who helped us buy the house, the other a general contractor / handy man who works with them. Both highly recommended them. They are busy, which is a good thing. So making an appointment is a good idea. Why would anyone expect that they are sitting around waiting for someone to drop in and be immediately available? It's a business. Some people will have what they perceive to be a bad experience with a business, then leave a review in an attempt to run them OUT of business, rather than go to the people and try to work it out. Not fair and cowardly. If the other review were true, how would ANYONE have a good experience with them? I have had a good experience with my business relationship with them, and heartily recommend them to others. read more