I visited this store a few weeks ago and had one of the worst customer service experiences I have ever encountered. I asked an employee if she could help me find the dress that was displayed on a mannequin in my size, as I had been unable to locate it on the sales floor. She told me that she needed permission to remove the dress from the mannequin and asked me to wait nearby. After waiting quite a while, I noticed another employee taking the dress off the mannequin while assisting two other customers. I approached her and explained that I had been waiting for that dress and had been told to stay nearby while the first employee got permission. She dismissed my concern, stated that no one had informed her, and proceeded to give the dress to the other customers. A short time later, I found the employee who was supposed to be helping me. She admitted that she had forgotten about me. When I tried to discuss the situation with both employees, they threatened to call security because, according to them, I was "making them uncomfortable." At that point, I left the store. It was my first visit, and it will definitely be my last. I understand that this is a large retailer and that my review may not make a difference, but customers deserve to be treated with basic courtesy and respect. The employees involved could have handled this situation much more professionally. read more

Recently shopped the store. We were in the store for almost 90 minutes. For the first hour only one person was there and he was behind the counter literally ignoring people (no greeting or acknowledgment) and hiding behind a giant black mask and hair. Finally another person arrived and helped us run sizes to the dressing area. But only when we sought him out. He was not attentive and no greeting. But during checkout it became disturbing because the guy behind the counter was downright creepy. I've attached a picture because a description just doesn't cut it. We couldn't understand a thing he was saying he would not speak up he was mumbling and his mask was so thick and large and his hair was hanging down you could not see his face at all. I think the company can do better with Representatives or tell this guy he needs to lighten up on his look at work. What was really an issue was the fact that you could not understand him or see his face. I'm not trying to pick on anybody for how they choose to look but when you're representing a store and you're behind the counter like this with your eyes hiding behind your hair and your face hiding behind a giant mask it's just not a good look. read more

H&M - Men's Clothing Near Me - Kansas City, Missouri

Disgustingly hot and humid inside the store, outside was 72 and was cooler than inside. Not ideal to try on clothing. Not really sure why that isn't common knowledge read more

I stopped in to return a few items. The store is relatively organized. When I got to the counter the sales associate that helped me said no words, not a single greeting or anything.... It was an interesting encounter. I don't think I'll be back, I'd rather shop online. read more

This H&M was by far my favorite!!! Even the clearance racks were well organized..The lines moved fast and the staff was friendly!!! It's for sure a top shopping spot in KC..I can't complain about anything!!!! I was soooooo in aww!!! read more

H&M - Sale!!! - Men's Clothing Near Me - Kansas City, Missouri

Another huge opening for Kansas City, and one in the right direction. Yep, I was one of the 58 there at 7:30 a.m., in 26 degree weather, huddled in a blanket, waiting for H and M's opening at 12:00. and, boy can they throw a party! Starbucks passed coffee, endlessly, with crescents throughout the morning. Before the lunch hour, Jack Stacks passed out ribs, pulled pork sliders, turkey sliders and corn muffins + lemonade. All to us freezing souls in the pure name of shopping. Then came the swag, and plenty of it! H and M Tshirts, bags, then gift cards...then the clock turned to noon, and they let us in, by the 20's. I was number 58,and had a 10 dollar gift card. Let's just say, the inside is shiny, new, black and white mostly, with sketches of clothing on the wall. There is spiral staircase going to floor 2. Women's clothing of all sizes is on the entrance floor. It is a bit difficult to write this review, cause I know the store from both NYC, and Chicago. How can I expect anything less from Kansas City? I don't. H and M prices, H and M style, "H and M' I screamed, when I ran through the entrance, at the staff. Sweaters that should cost $50.00, cost $24.95 (and down to 10 for the opening day, yep, I nabbed one of those babies, immediately.) Coats for $29.95, leggings for $7.95. Jeans for under $15.00. It completely compliments Forever 21. The men's selections were as great as the women's selections. Fitting rooms on both floors, and an entrance, on the stairs, as well (It wasn't open for their grand opening.) The inside is kind of decorated the same as Bloomingdales in NYC, with the pictures on the wall. And clothes, everywhere. so gorgeous, and new and ready to bought, by you, or you. They are introducing and "Affordable Versace" this weekend. It's in their window, and on their wall. Surround yourself in the luxury of H and M clothing. The vibe, the upbeat design, and fun. All that is to be expected. Very New York City. As for the staff, they were fantastic. They walked outside several times, getting the crowd hyped up, and it was worth the hype. Mark this store down as one to check Black Friday,and weekly. The prices are better than Macy's, and it's on the Plaza. Yes, Kansas City finally got it's much needed H and M....(Now it's time to visualize a Swatch Watch store here,and then, there'll be no reason for me to even leave the comforts of Kansas City, again...lol) read more

H&M - Men's Clothing Near Me - Kansas City, Missouri

Per H&M website "In locations where there is no longer a mandatory mask order in place, vaccinated customers may shop in our stores without a mask." Today my husband and I got kicked out of this location because we walked in without a mask. She didn't even allow us to check out since we did not have a mask. So... she makes the rules for this location or how does this work? I'd like to know?? Thanks! read more

I think the H&M concept is really interesting. Don't charge a lot. Change merchandise frequently. Try to sell in bulk. It's like a stylish Costco, you know? My sister loves this store but I've never bought anything from here because I'm always worried about the Old Navy effect: looks good now, will fall apart in your hands in a few months. I'm by no means rough on my clothes, but it seems pointless to me to buy clothes tht aren't going to last, even if they are stylish. I'd rather spend more on a classic style that will last longer, than on fashionable clothes made by little brown hands that might fall apart in my bigger white ones. read more

H&M is always decent. This location is pretty clean ;larger than a lot of them. Nothing to write home about. Just make sure you try your clothes on before leaving. It's european sizing and runs a big different than us sizing...guess they're trying to tell us we're fat read more

Not one to typically do this but I was disappointed today when I got off work and scrambled to the location to try some things on. The store closes at 7, so I thought I would be fine, but I hear over the walkie talkie (huh???) that dressing rooms will be closing at 6. Perhaps things have changed but I simply do not understand why a store with roughly 6 sales associates cannot have the dressing rooms open until close. The woman who checked me out was just awful. Didn't say hi, didn't smile, didn't say ONE WORD. I like H&M but that experience may have permanently impacted my future shopping there. read more

I walked into the fitting room in the women's clothing section. No employee was there watching over the room and I'm alone when two men walk into the changing room. The fitting stalls don't even have doors, just curtains. The two men proceed to surround me. They're changing one on each side of me. I froze in place, terrified. What are these men doing in the women's changing room?! I get dressed and run out to get a worker to say what's happened and the woman behind the counter smugly tells me that they are "inclusive." I say, "No, that's NOT inclusive. Being a woman alone in a changing room with two strange men is in fact EXCLUDING me because I am terrified and unsafe with them in there as I'm changing and vulnerable!" She calls the manager and the manager verifies that in the 8 years she's worked for this company it's always been "all inclusive changing rooms." I remember shopping at this company 15+ years ago in NYC and I never encountered men in the women's dressing rooms. I was shaking for a full hour after. No one cared that this is traumatic for a woman to experience. This policy is misogynistic and sends the message to women that our safety, never mind feelings, DO NOT MATTER. I WILL NEVER SHOP AT H&M again. I feel totally discriminated against and steam rolled. The employees do not care about women's safety or feelings, and the company is sending the message that it detests its female customers by putting us in harms way and caring NOTHING ABOUT US. If you are a woman and you don't want to be alone and vulnerable with strange men in the dressing room DO NOT SHOP HERE. The smug woman behind the counter cared nothing for my trauma. She literally laughed in my face. This is disgusting treatment towards customers. Complete hatred and disregard of women on every level. HORRENDOUS AND DEHUMANIZING. read more

Not gonna lie, I was scared when H&M announced it was opening in Kansas City. You see, the H&M stores I'd been to in Chicago, New York, etc. had really good men's sections. A wide array of shirts, jeans, hoodies, undies, socks, etc. etc. But... at the H&M stores I'd been to in St. Louis... the men's section was roughly the size of a walk-in closet. So, I was worried that it would be a bust. I stand humbly corrected. I'll disclaimer this review by saying I didn't venture down in the women's area, nor did I go into the kids section. I mean, I'm a guy. I need guy clothes. It looks like opening day jitters have passed -- went on the day after, and it was steady but not OMGJAMPACKEDICAN'TMOVE. The availability was surprisingly better than expected (I half-expected bare racks), and store was pretty well kept. As for the selection... it didn't disappoint. It was a lot more than I expected; I didn't figure it would take up the whole 2nd floor (and it didn't), but I didn't expect there to be THAT much available. I found a good selection of mostly tops; they were lacking a little in bottoms, but that's OK. I described the clothing to a friend as "Banana Republic on an Old Navy budget". And it's true... the clothes are trendy and relatively cheap. Drawback is that sometimes (but not always), they're cheaply made as well -- as long as you know that going in, you'll be fine. I did notice a couple of things -- some of the furry fleecy clothes were decorated in cat hair... and they were out of a couple of specials. (I attribute the former to JoCo housewives with cat-hair covered coats who rubbed up against them.) Will I go back? Absolutely. read more

Ehhh. Just not my bag, at all. I had never been to an H+ M so I was excited. I think I was expecting an Urban Outfitters plus an Express but at Gap prices. I found a Forever 26. I can actually rate the men's section better than the women's. At least I was able to find dress shirts and pajama pants for Mr K. And I guess, since it's Christmas, I should be happy with that. He does a lot of outdoor, physical work, so he needs shirts that are affordable enough that if he rips one or gets one stained it is not a big deal. But I wanted some good looking, trendy yet classic-enough pieces. I found cheap fabrics, cheap prices, just cheap all around. I tried on eight pieces. Most looked like project runway rejects. Some looked like something my eighth grade choir teacher tried to make and then felt so bad we had to wear them in all our preteen awkwardness she couldn't even bring herself to make our parents pay for what the fabric had cost. Yes, that bad. It made me feel at least as shitty as I did when I was shopping for clothes in the eighth grade. I went down the street to Banana and happily paid much, much more for good looking clothes that fit well, were flattering, and made me feel like a million bucks. Lesson learned. read more

I love H&M. I guess a lot of people find their clothes to be cheap quality, and I will grant that some of their products are less well-made than others; let's not throw the baby on to the altar of sacrifice just yet. Most of H&M's clothes are just fine. The first one I ever went to was in Chicago and, ever since, I had wanted one in KCMO. When it finally did come, I was very excited and now I buy clothes almost exclusively at H&M. They have great deals and sales all the time. Plus, their basics are great. I'm not a huge fan of the way they'll have a limited amount of certain stuff and then, once it sells out, that's it forever. That's the equivalent of a band releasing 20 copies of a 7" vinyl and never making it ever available again. I'm also not a huge fan of jeans that will fit on the waist but not the length - or vice-versa. But that's a difficult thing to accomplish when you're a corporation, I guess, because it's not just H&M. All that being said, the point of Yelp is for local reviews, not reviews of a chain store as a whole. So, the Plaza location... I'm reading some people knocking the customer service and availability of staff. I guess I'm in the minority when I say I like to be left alone to shop. I'm fairly certain I'm savvy enough to find things. Rarely do I ever need assistance in buying clothing because, y'know, I'm an adult. Plus, common sense dictates that "what you see on the floor is what they have for sale". Don't get all yelpy because no one was waiting on you with baited breath for you to ask them " if you can check in the back". Hint: there's nothing, and if they do go back to "check", they literally stood in the break room for a drink of water and came right back out to tell you no. read more

This is the best H&M I've ever been to - it's in pristine condition - pleasant staff, and not crowded at all! Most H&M stores look like a bomb went off inside and have 5000 people in line.... If you have something negative to say about the store - I highly recommend you go visit one of the h&m stores in New York City or Los Angeles or Chicago (or just about anywhere else!) and then rethink your negative review. The folks in Kansas City don't know how good they've got it! read more

I have never bought anything from an H and M store but I think I have some T-shirts from them! Anyway, I was in this place for about an hour while Ashley tried on some out fits. Seems like they had a good stuff and were playing lots of CHILL WAVE Music I had never heard before. Ashley thought the dressing rooms were nice and the service was as well! I wish they had a few more seats to sit in, cause me, a dad, and a husband were all standing waiting by the dressing rooms with no place to sit.. Nice clean store though! read more

I'm glad to have an H&M in town. I'm a fan of this store. I like to shop here when I actually have time to shop. There's a lot of inventory, so much it can be overwhelming. But if you have time to browse, I think you'll be presently surprised. As for the quality, I would say it's better than what you pay. Yes some of the items are cheap, but the items I've purchased have held up pretty well. I havent' had anything "fall apart" in the past two years I've been shopping there. This store has women's, men's and a super cute kids section. I wish they also had maternity like some other locations do. I think it's a great way to get some trendy items without spending a lot. It's certainly worth checking out and decide for yourself. read more

Not as big as some other stores, like Chicago, NY, Seattle; duh. But even a little smaller than the location I visited in the Milwaukee area (yes, I make a point of visiting H&Ms everywhere I go. Before KC's opened, that is!). That said, there is still more ladies items than I usually have time/patience to look through in one shopping trip. A great place for leggings and basics, as well as those fun Versace shoes/line and a fun, flirty new outfit. People tend to complain about the quality, saying that is what you get for the low price, but I have had AMAZING luck with most of my H&M purchases. They last for years. And yeah, it is cheap as hell! read more

This particular location always has great sales! It's kind of hard to maneuver around in here how they have it set up, but it's still one of my favorite stores! I like how they have the men and children's section upstairs. Makes it easier to shop. read more

We won't be shopping here again. Wasted 30 minutes in the store on the buy 2 get 1 free baby clothes sale only to be told at the register that sale items, though labeled individually for the sale, did not qualify for the sale. Wasn't impressed with the tone of the associate either. We don't support stores that try to sucker people with misleading signage, let alone sales messaging that is a lie. read more

A much better experience the second time around! Super cute clothes on display and many sizes available. I found all the clothes that were on the mannequin which is a big surprise since that never happens! It was busy as always, everyone walking around the plaza has a shopping bag from h&m. Nevertheless, I had a better experience the second time around since all the cute clothes weren't sold out! read more

The staff is always friendly and aware of your needs. Great store, great prices, great location.

I always seem to find good deals here. Last time I ventured to H&M was because of a shorts emergency. My Coffee and khaki shorts got into a fight and I didn't have an extra pair at my hotel. I drove to H&M sure I would find something. I did, I got a nice pair of shorts but they were like $35...I'm used to paying like $15 for shorts at H&M. Kind of disappointed but it didn't hurt the other deals I've found here before. Great selection of styles from casual, to dress atire. All fairly priced for the quality. read more

I havent been to H&M really because these kinds of stores freak me out. They are too big and there is too much to look at. It was ok though. I found a few things. The music was kinda loud and annoying in the women's area, much calmer upstairs. The fitting room attendants werent the best but it is 2 weeks before Christmas and it was packed! read more

Wow! I knew there was a reason why my sister loves this place so much! You can buy so much clothes for super cheap! And they're cute and not all made of rayon! I have stopped into the mall of america H&M store before, but it was so crowed that I didn't buy anything. But this time, whew, what a shopping experience! I wasn't overly crowded, but seemed to be doing great business, the wasn't an outrageous line to check out, it was great. This location has everything you need really. A women's section, a men's section, and a kiddie's section. Needless to say, I wasn't the only one who came home with new clothes. I did ask my sister how long these clothes last, and she said that everything that she has ever bought is still intact! So I think that this place is great whether you buy clothes once in a while and want to wear it for a while, or if you keep on buying clothes to with the changing styles because they're cheap, but good quality. read more

Always a good experience. I often times find better things at this store then the other in Overland Park. Very kind, helpful, and polite salespeople. read more

I love H&M. It reminds me of an upscale Forever 21. However, don't expect anything you buy here to outlast more than a few wears. I usually only shop here when I need a dress for one night like Valentine's Day or NYE or a cute, affordable outfit for a night out. I love this place because I can find both very trendy and very classic styles and there is something for everybody but, by the third or fourth time I wash it, it's stars to lose it's shape, unravel, ect. Bottom line is you get what you pay for. read more

Rude people. Won't even let a mother into dressing room to help daughter tie her bikini. Bad customer service!!!!

Love H & M clothes! Love this location on the Plaza also! Be careful with washing them at home tho - they all shrink!

Love shopping at H&M! The men's clothing, especially the plain t-shirts are super cheap and comfy. I can get like 6 shirts for under$40...can't beat that. They also have jeans, shorts, sweats, jackets, and a whole lot more. Everything is pretty reasonable so make sure you control yourself! I'm glad there isn't one near me or else I'd shop there constantly :) read more

Standard H&M shopping experience. This is a very busy store, but had plenty of friendly help. My wife loves this store.

I was very excited for H&M to come to KC after I visited LA and went to their store. Since it has opened here, it's pretty rare that I find something that fits me right. I can usually find shirts that fit me no problem but all the pants fit me really strangely, and I'm an average size 24 year old that weighs 130. Who knows. But when I do find things that fit, I love the price and the quality of the clothes. read more

Although the prices are sometimes over-the-top, I'm a huge fan of the style this company has to offer. There's an awesome selection for guys with everything from tank tops and sweatpants to business casual and business dress. Even though it takes some looking to find some good clothing with decent prices, I definitely recommend this store. read more

Terrible customer service. Was helped by Dia who was very rude when we tried to use a coupon from the H&M website. Also rude when I didn't have my ID for my credit card. I understand she is doing her job with the credit card but being rude isn't a requirement. Definitely not going to return in the future. read more

Bad Customer Service. Although online Customer Service is worse. I got hung up on by the representative after requesting a manager to let them know how rude and unprofessional he was. Clearly Customer Service is not an area that matters to them so cheap product or not I won't spend another penny there. read more

Yay!! Finally an H&M in KC!! Great prices and cute clothes. I can always find something and never leave empty-handed. ;)

I have always been a fan of H&M in different cities and different countries. I remember when the H&M on the Plaza was being built, I was psyched cause I don't have to go to these different places to buy clothes and happy it is on the Plaza. I love their clothes and I am happy they are in my budget. Their stuff is cute.:) I haven't had a piece of clothing to return so I am a happy shopper. read more

Got to the store and wasn't greeted by anyone. Spent about 10 minutes walking around picking things out at which point I stepped over to the fitting room. A short brunette rudely informed me that the fitting rooms were closed. I assumed she was joking with her coworker and laughed it off only to realize she was serious. The clothes I picked out couldn't be tried on because the music had stopped 30 seconds before. Once she left I kindly asked the fitting room attendant if I could quickly try on my 4 items and she said yes. (Only positive part of my experience). After trying things on I decided to buy a couple of things. Once getting to the register I was not greeted happily and I was told that the store was closed again by Vanessa, when talking about how that was too bad, she said "well some people like to get a break when they work a full work week" we replied that we were in the service industry and this was our only day off and she was quiet after that. We weren't thanked or anything and were sent on our way, worst experience at a store I've ever had. read more

They don't take checks. Otherwise, the place is perfect for reasonably priced, appealing kids' clothes. Can't wait to go back.

H&M is a very inexpensive clothing store with a great selection and great customer service,