The staff is really nice & sincerely.have almost everything you could have. One small problem…read more Since it reopened since Covid they discontinued selling Marilyn Manson products in which I wonder what happened.. I also love the fact everytime I stop by. They updated their Slipknot collection from shirts jewelry funko pops anything..when I used to live in Saugus the employee named Bianca was a really awesome person feels like I'm at home like I'm loyal customer. That's a positively above and beyond good customer service.finally I would recommend anyone who likes to dress line punk rock gothic style or a returning customer that they feel like they're fit in to check it out there is sure something for everyone. Thank you very much.

I'm not sure if no deliveries have been made.. but the walls were wicked barren to the point I…read morecouldn't use my haute cash I have to use up. Disappointing I probably would not stop at this location again

I bought a set of queen bed sheets (Stonehill Manor) 400 thread 100% Cotton Sateen. The cost was…read more$39.99. Label read "easy care". These sheets come out of my new & expensive clothes dryer wrinkled unbelievably no matter what cycle I used. If you want wrinkled sheets they are the one for you. I am very disappointed in the lousy quality!!!!!

Great service at the checkout today by Brooke B. She was so pleasant and…read more was very thoughtful how she bagged my items so I could carry them on my walker. She is A++++

The service is great at the register but that's it! The selection is great! And the prices are…read moreGoodnight love This store

Not a bad store. Similar to Marshalls/ Homegoods down the road and owned by the same company…read more Lots of stuff "Made in China", housewares and clothing. Very seasonal merchandise and markdowns happen all the time. Men's clothing selection is kind of small. Not in love with this store but can find some cheap underwear from time to time.

Cheap fabric and poor lighting with fake sale prices…read more It's worked since time immemorial

I would have originally rated this as three stars. It's a good place to get your socks, boxers,…read moresweats, Red Sox gear and casual shirts. Decent prices. BUT fucked up marketing. they have coupons available in the Sunday paper for 25% off one item. HELLO! Customers will only buy one item then. Bob, you will still make a profit if you give 25% off more than 1 item. Here's for the really fucked up part. I was driving the other day and heard an ad on the radio that Bob's had a post Christmas sale. The ad said coupons were available online, in the paper, or in-store. I get there and pick up a Welker shirt and asked the cashier, who was also the manager, for a coupon. She had no idea what I was talking about. I explained the ad and she still didn't know about it. Then an employee overheard the conversation and said that she heard the same ad. I was very reluctantly given the discount. I then wrote an email to the company regarding the ad and that the communication to the locations needs improvement. Days later I received a useless response: You can find coupons at http://www.bobstores.com.

Just when you think you've received the best treatment which confirms this is your place to return…read moreto Stewart kicks it up another notch! Thank you for ironing the jacket and shirt. We originally came back because of Jamie and now have Stewart as well to defer to statement style advise. Thank you gentleman~

I've never been treated with anything but respect at this store. Mike, Jamie, and the other men and…read morewomen who work here are knowledgeable, friendly, and respectful. They never try to swindle or oversell. They will pull apart every shirt in that store for you to try on if you asked them to with a smile. These folks are professional. Is it different than the old "John Farley's", yes of course it is, it's under new ownership. I had not been shopping at J.F. for an incredibly long time, so I was not a yeas-long customer before they closed as many were, but I've had really great experiences at both. J.F. was a bit larger, and seemed to concentrate more on tailored suits and tuxedos than off-the-rack sport wear, outer, and casual, but Farley's still does tailored suits and still uses some of the same manufacturers. This means that if I need to replace a pair of pants on my charcoal suit which I bought at J.F. four or five years ago, I can. they have a lot of variety and carry a wide range of sizes across all of their brands, and they know which brands run small and which run large and will tell you! I'm a big, somewhat strangely proportioned dude, and yet just about every time I go here I manage to find something that I can wear comfortably. I remember on time we were talking about different manufacturers sizing and to prove the point they had me try on a Peter Millar XXL shirt and a Rodd & Gunn XXL. Millar fits me quite well, still a tad snug in the shoulders but fine. The Rodd and Gunn however wouldn't even come close to buttoning, there was about a 3 inch gap between the buttons and the holes! They predicted as much. So if you have a question about a brand, they will know the answer. They also carry 34 Heritage jeans, which are one of the only brand of jeans I wear for general use. The bottom line is that this is a top notch shop with top notch employees. It may not be quite as formal as J.F. and the below reviewer's situation is unfortunate, but when a business closes, gift certificates are no longer valid. It's a risk one takes with buying/giving them. If J.F. had sold the gift certificates after they had planned to close, they should have informed the person buying them that they needed to be used by a certain date and wrote that on the certificate. You can't really expect a store to give away free merchandise because someone sat on a gift for a long time or the former store failed to inform the purchaser of a potential close. I also know for a fact that John Farley informed people of their closing far in advance because every time iId go in to buy something for months before closing I was reminded at check-out.

Pretty decent collection of shoes. Customer service is good. Discounts available to attain…read moreadditional value if you download the app.

This is my go-to DSW! It's pretty close and convenient. And this one is massive. I like how the…read moreaisle doesn't feel as cluttered except for the sale section which seems typical at any store. Walking in, accessories and handbag are to the right, register into the left. The shoes are categorized by heels, sneakers, flats, boots and separated by gender. It's easy to identify and I know where to go immediately when I'm shopping. And they have mirrors in each area to try on shoes. They have a free VIP membership to sign up and for every pair of shoes donated, they give you 50 points. 2 pairs, you get a $5 reward, 4 pairs, $10, etc. The only gimmick is you can only donate once a week (the new week starts on Sun). Parking in this plaza is okay. Depending on how busy it is, sometimes I have to park further away but I don't mind the walk. Overall Service: The staff I've interacted with here has been super friendly! I haven't had a single bad experience and I go here a lot. If there's something, in particular, you can't find in your size, just ask, they can order it for you and ship it to the store, I think they also offer to ship it home too as an option.

Old male manager and old female manager were both very rude to my mother. The tone they used when…read moreshe asked them a simple question was racist, disrespectful and miserable. They did not treat the other customers like this. The younger workers here are always more respectful, kind, and understanding.

It is great here I love it they have just about everything it is amazing they have slime and…read moreclothing and candy and toys thank you tj max