In 2020, my first year working with Ana Mills and her team, it was phenomenal. Service was great…read moreand I was very happy to return to her with my 2021 and 2022 taxes. 2022 is a complete turnaround, though. So far I only heard that an extension was filed and have had no contact since April. In the past two weeks I have left a number of messages, none of them get returned. I am very dissatisfied and at this point, would not recommend this business to anybody. Hopefully the situation improves but as it stands, I'm looking for a new accountant.

Ana Mills and her team are so helpful not only with preparing taxes but also with advising on tax…read moreimplications of DOD PCS move reimbursement, 529 accounts, and other issues. They are highly knowledgeable, caring, and professional. I am so glad that we have their support.

My family and I were beyond satisfied with the services provided to us. Our preparer was diligent,…read moreeffective, and patient. Definitely will be returning next year.

Our experience with Singleton Tax was professional and thorough. Monique and her team with through…read moreour information to provide the best options to our family. She made sure we understood all our options. We grateful for their patience with us this Tax season.

Superb and expert tax preparation and business advice from a superb CPA Ms. Flowers. Don't waste…read moretime with others - she is fantastic. Highly recommend to friends and family. Thank you!

I tried to take my taxes here last year. That didin't work so well. I called around to various…read moreplaces trying to explain that I had moved from Puerto Rico and specifically asking if they could handle the specific laws/exemptions related to Puerto Rico and Federal Employees residing there. I also explained that I had property in CA so I would have to file there and in DC where I resided for part of the year. They assured me that they could do it. When I went in for an appointment I just sort of felt they like ignore you for the most part. I started to give all my documents to the lady that was going to prepare my taxes and have a seat in front of her and she looked at me like I was crazy. She didn't bother asking me any questions or look at the papers and thought I'd just walk out and trust her to do the taxes... Ummm I again explained about the complicated tax situation. So she finally went through the papers and asked quite a few questions that, had I left, would have made it impossible for her to do the taxes without calling me quite a few times. So I answer all her questions and of course she has no clue what she's looking at. She gets all the basics and says they should be ready the next day. No... I get there and they of course can't do the PR taxes, I expected that, but then tell me I owe something like 12 or 15K dollars in taxes. Yeah, apparently they didn't understand Federal Law related to Puerto Rico earnings either. I, as the non-professional tax preparer had to explain to her the Federal Foriegn tax credit and Puerto Rico's situation with the Fed. She assured me that a supervisor would review the docs and get back to me. They got back to me and basically told me that they couldn't do the taxes. I could either pay for CA and the bad Fed paperwork or I could just pick up my tax papers and go somewhere else. These people are the same as HR Block. A bunch of part timers taught how to use a basic tax computer program that anyone can buy (Turbo Tax, Hello!) and charge you hundreds of dollars for filling in the blanks. If you have a really difficult tax problem find a professional.

Helen was very professional during our phone consultation. She gave me honest and thoughtful…read morefeedback that I much appreciated.

Helen has been doing my taxes for the past 3 years. She is truly a God-sent. She is a busy lady,…read morehowever, she always seems to get my taxes back to me in record time and is always willing to work around my schedule. She delivers A+ service every time.

Phenomenal Experience…read more I recently visited ELM for a tax issue. They resolved my issue quickly and at a reasonable price. Leslie's professionalism is unmatched! I truly enjoyed my experience and will be using their services again. Thanks ELM for providing a phenomenal experience. I wish you continued success!

Terrible! I met with Leslie who assured me she would handle my tax issues for me and in a timely…read moremanner, but her carelessness actually put me into a worse situation than I was in before I met with her. I never once received regularly updates from her, in fact, I only ever got a update if I asked for one. Weeks would go by without any update or progress report of where she was at in the process. I eventually called the IRS myself and was told NOTHING had be done with my account and this was 4 months after I hired AND PAID her. She took nearly $400 from me without doing any work and has refused to contact me since. I trusted her with an extremely important tax matter and she did nothing but take my money and go radio silent. I highly recommend steering clear of Leslie Ghonheim for any accounting services!!! Do it yourself before you hire her. Worst customer service ever and you will leave disappointed!

This office has been doing our taxes for several years now, and we couldn't be happier. They are…read morealways cheerful, friendly, and willing to help. Laureen has done them the last couple years, and is a real pleasure to work with. In the years past we've used other Liberty offices due to our location, and have always been very pleased.

For eight years, my wife and I used Liberty Tax in Burke, VA, with satisfaction. We appreciated…read moretheir responsiveness, customer service, and integrity under Monique M.'s ownership. However, this year's experience under new ownership was a complete disaster prompting us to switch tax preparers permanently. On February 14th we contacted Liberty Tax via email to file our personal and two business returns. They promptly replied with a link to upload our documents, which we did on February 18th, confirming via email. They acknowledged receipt on February 21st, stating a preparer would contact us soon. Unfortunately, that's where things went downhill. Despite no contact, I emailed them in March as the business tax deadline approached. No response. I called repeatedly, leaving voicemails, but received no call back. Finally, on March 15th (the business tax deadline!), I spoke to someone (Lily) to inquire about our business and personal returns. She initially couldn't find our documents but eventually informed me Bryan was working on our personal return, while Annette handled business returns. I requested to speak with Annette but was unable to. I ended up scheduling a call on April 2nd with Annette. However, she never called us. I called the office after waiting 10mins. I was put on hold, and then was told Annette just got out of a meeting and would call me back. She never called back and I called the office after waiting for an additional 1hr. I ended up speaking to Jame who stated he and Annette were working on my business returns but needed two more documents. I obtained them promptly from our CPA (who clarified these weren't necessary to file) and sent them to Liberty Tax. Despite follow-up calls, I received no updates on either our personal or business returns. Emails went unanswered as well. On April 15th (tax day) Bryan contacted me regarding our personal return. He stated he was wrapping up our personal returns and working on one of my business returns. I'm not sure how he was "wrapping up" our personal return as this was our first time speaking to him. He sent us a draft personal return that he asked us to review an sign so he can efile by the deadline. However, upon review there were several inaccuracies, missing business information, and it showed a state tax obligation. I pointed out the errors and explained the missing business return information. Since our business returns affected our personal return, we couldn't e-file. Bryan proposed filing an extension, which we agreed to. He couldn't confirm if our business extensions were filed. Also surprisingly, when I requested for a K-1 for my business partner after all returns were filed, he didn't know whether I provide it or if Liberty Tax provides it (tax preparers provides this document). On the same day, Lily called to file a $100 personal return extension fee. My wife and I questioned the charge due to their negligence and lack of communication. Lily waived the fee but mentioned the state tax payment due by May 1st, which we handled ourselves. We also emailed for updates on the business returns but received no response. After a week of silence following the extension filing, we contacted them again, leaving unanswered voicemails. Finally, on April 24th, an anonymous sender from Liberty tax emailed us (cc'ing Bryan, James and Annette), stating Bryan informed everyone that he was pending me and my wife's signature to efile (even though I explained to Bryan why we couldn't sign) . Also, anonymous sender stated they would review the documents we provided and see what else was needed with Annette and James. We never received the promised list of requirements. I promptly responded addressing my concerns about my returns and the lack of communication. I never received a phone call or email after my reply. Disappointed and frustrated, we contacted a new CPA/tax preparer. They were shocked by our experience and completed both our personal and business returns in two weeks. We received a state refund instead of the tax obligation Liberty Tax communicated, and most importantly, our new preparer discovered Liberty Tax never filed the business extensions, potentially leading to nearly $1,000 in penalties per business. Thankfully, they filed a penalty abatement waiver with the IRS. If you're considering Liberty Tax in Burke, VA, we strongly urge you to look elsewhere. We wouldn't want anyone to experience the lack of professionalism, communication, negligence, competence, and integrity we encountered.

Lisa Blackmore has been my tax account for years along with her team Kim Barcon, Janeame Pollard,…read moreSamantha Cheung, Joyce D'Angelo and the APRIO ADVISORY GROUP LLC and there is no better. Lisa and everyone that works there is honest, professional, compassionate, personal and cares about the clients which I am proud to say I am one of them. Thank you, Lisa and everyone who works there for your time, help and everything you do and have done for me!

I have worked with Aronson on and off over the past 10 years. From year end audits to review…read morestatements. I found Aronson to be very polite and professional. I have recommended them to my clients. I have held the position of Controller for the past 23 years. In that time I have worked with several accounting firms large and small. I highly recommend Aronson.

Got assistance with my taxes and answered all my frustrating questions. Very knowledgeable and…read moreinformative with options that help me get my maximum amount on my return! Will definitely recommend and would return for next year's return.