RUN!!! I WISH I COULD GIVE THIS COMPANY ZERO STARS. DONNA DELUZE COMPLETELY LACKS ETHICS AND INTERGRITY!!!! MY ISSUE IS WITH HER ENTERING THE WRONG ACCOUNT NUMBER FOR MY TAX PAYMENT. THE MATTER COULD/SHOULD HAVE BEEN RESOLVED SINCE WE DISCUSSED IT AND AGREED THAT I WOULD PAY PENALTIES AND SHE WOULD REIMBURSE ME THE $395, WHICH SHE OVER CHARGED ME FOR A SIMPLE RETURN. ALAS, 2 MONTHS LATER SHE IS GOING BACK ON "HER WORD" WHICH IS NOT TO BE TRUSTED... AGAIN, ALL SHE NEEDS TO DO IS HONOR HER WORD, NOT STRING ME ALONG FOR 2 MONTHS WITH A LIE! READ THE TEXT MESSAGES AND DEFINITELY DON'T DO BUSINESS WITH DONNA DELUZE!!!
May 2, 2025
Me: Donna, it's 4 pm, and I expected to hear back from you earlier this afternoon as you promised I would. Yesterday, I got off the phone with DC OTR at 11:26am, I started making calls to the IRS at 7:07am... I was and am beyond upset and stressed out because, as I've tried to convey multiple times, I can't afford to have any issues with the IRS or local govt since I am a federal employee and one with a high level security clearance. Moreover, I can't afford any penalties, so I went ahead and made the payments yesterday directly. I spent my entire morning making calls - being transferred and on hold - all to pay money that had been sitting ready to be collected since April 15th. I had to spend my entire morning, by myself, while at work, doing the research to figure out what happened and why the money had not yet been collected. I even had to pay penalties and fees that I've now been accessed unnecessarily only to speak with you after all that and be treated in such a dismissive and demeaning way. And for you be come out and say this was my fault is Outrageous!! Again, I am a federal employee, and with all that is going on in/with the federal government, you don't think I know the stakes for me? You don't think I know my own bank account number? I know and tried to stress to you that it is imperative that my taxes are filed and paid, if owed, properly. Your stance of cutting me off and implying that the increased anxiety I'm feeling, which has been super induced by this situation, is unwarranted, is beyond insensitive, and just plain rude and disgusting. I've never been treated in such a way or dismissed by anyone I paid for a service! I am incredibly offended, and to be honest, utterly surprised! To blame me on top of everything; I can't understand how you would even think to treat a customer that way and a first-time customer at that! You added insult to inquiry in a way I never would imagine, but you did, and it's not okay or appreciated. Mistakes happened, but you started pointing fingers before trying to look into anything when you, yourself, began by making a number of them during our appointment. I had to slow you down several times to point out and correct numbers you entered incorrectly as we went through my return. You even riped up my 2023 tax return that wasn't prepared by you as you rushed through. You were over an hour late for my scheduled appointment without giving me any notice that could possibly be the case. You were short and in many ways rude in the things you said to me, but I dealt with it all, which was a lot for me, especially as a new customer meeting you for the first time. Before I made the appointment, I attempted to call you to discuss my situation. I tried to explain that I am the sole caregiver for my mother and tried to explain why timing was important and certain things regarding the return, nonetheless I had to make provisions for someone to see after my mother since I was over two hours plus late getting back to her. Again, Donna, I dealt with all of it and didn't complain when I should have! All this, especially from my perspective as a customer just meeting you, has been a lot to deal with, but I have. And now, you blame me and tell me your error is my fault, leave me to track down what's going on, blame everyone under the sun yet take none of your own, leave me to pay all the penalties as if you had no part in it, and pay you too - that's too far for anyone! You wouldn't accept this kind of treatment yourself or for your family!!! I was referred to you by a coworker and friend, Donzell Fxxxxx, as someone who was reputable and valued their customers, but for the life of me I can't understand why I haven't been treated that way! I was looking/hoping for a tax preparer that I could grow with and would keep for years to come. If this is how you do business - No Thank You! I'll let Donzell know how things ended. You take care, Donna, be well!
Donna: OK, I'm traveling to visit my son who is a naval officer on my vacation after my tax season. I will get back to you as soon as I possibly can. I'm literally in Fort Lauderdale driving to Jacksonville.
Me: Donna, just to recap our call just now... As you stated, you will mail me a check in the amount of $395 for the amount you charged to prepare the tax return upon your return read more