Theresa did my taxes and the process was no longer then 15 min. The front desk lady was so nice and sweet and was just smiling the whole time and she made me smile so great job ladies excellence service read more

We have been coming to the same branch for years and every year our tax preparer Teresa Quesada has consistently been quick and efficient. We book our appointments a year in advance because we wouldn't want anyone else! Thank you Teresa read more

I have been coming to this particular H&R Block for 20 years. I've always dealt with Jacqueline Henderson when it comes to getting my taxes done. She takes a personal interest in all of her clients. I do not even know if I should say client, more like family. This year Jacqueline and her assistant Fabian A. Guinazu helped me out this year when I needed it the most. The both worked feverishly with me to get my taxes done. I can honestly say, once they accomplished this task, I had peace of mind and no more worries. I recommend her everyday of the week and twice on Sunday to complete my taxes. read more

We have been getting our taxes done at this branch for the last 3 years and our tax lady, Leonor Marroquin, is the best. We value her expertise and professionalism so much. It is rare to find someone who is not only an extremely knowledgeable tax accountant but also someone so kind and personable. Leonor has all of these wonderful traits and we cannot speak highly enough about her. Tax time is stressful but she makes the process simple and easy. This branch is really clean and freshly painted. The manager, Jackie, is very sweet and took the time to greet us and made sure we were having a good experience. They say that death and taxes are two things in life that are inevitable, and going to see Leonor to get help with our taxes makes life so much easier! We can't sing her praises enough. Highly recommend this office and especially Leonor!! :) read more

I honestly this my 4th year filing taxes and I I honestly feel like the job wasnt done right. I made more this year than last year but my refund was less than last year and my fee was to high. I honestly reccomend independent tax agents. read more

Just wanted to say that Leonor Marroquin senior Tax Analyst at 12901 Hawthorne ca 90250 location did our tax preparation this year . I was deeply impressed with her skills, approach and knowledge. Her level of communication in providing context in the tax preparation process was exceptional and her overall cadence of how she walks you through the process is quite artful, professional and masterful. Would recommend her to anyone. She is smart, thorough, warm and friendly. We will be back again next year to see Leonor ! read more

This is the best place to get your taxes done. The Office Manager Jaqueline runs the place with great customer service. They make you feel secure. This is the 3rd year I come to this location since my moving back from Bakersfield. Teresa is very friendly and makes the yearly process easy. She is fluent in English and Spanish. I will recommend this place for anyone that wants a secure place to get your Max return without any red flags. They are 100% legit and friendly makes this dreading yearly process a lot easier. read more

As soon as I walked in I was helped by a lovely receptionist, she was very welcoming and polite. My family and I waited for about 5 minutes for our tax professional. I felt safe (given the pandemic) and I felt very satisfied with the service that we received. Mrs. Marroquin was extremely helpful, honest but above all, she made sure my family was taken cared for. Will definitely come back next year!! Thank you ladies!!! read more

I was very disappointed on how much they charged me for a simple tax return. Will not be returning to this business. I would recommend you check other tax services around the area the fees here are not worth it. read more

Marta was very nice and professional. She answered all of my questions precisely, and was patient with me as I retrieved the tax information she needed to help me file my taxes. IF YOU NEED PROFESSIONAL TAX ASSISTANT, MARTA IS THE PERSON YOU WANT TO GO SEE! read more

H&R Block has some of the best customer service around. The discounts and hospitality they provide are worth the cost. Ask for Jackie she's the best! read more

5 stars for costumer service. Laura was great. Kind, patience, quick and understanding. Thank you!

After being a customer for 5 years doing my taxes at h&r block I will NEVER!!!! I MEAN NEVER do my taxes here again. I do my business and personal taxes here. Theresa Questa my tax preparer is absolutely amazing. But this year there was a girl named Mar'tia working the front desk. She was extremely pleasant with everyone that visited the office except me. I went there over a course of 2 days to finish my taxes and spent several hours both days. She had a VERY NASTY ATTITUDE WITH ME. And she kept walking by Theresa's desk making weird comments and Theresa seemed to have no clue what she was talking about. It totally seemed like they were aimed towards me. I mean it was like she had a personal issue with me. I don't know her from a can of paint so, maybe she was just jealous but, she should still know how to conduct herself at work regardless of whatever problems she obviously has with herself. I called the office to complain the lady apologized and said the manager would call. I called again. Was told I'd get a call. No call. So since you guys don't care how a long term customer was being treated and no one cared about my complaint. Buy buy. And I'm taking my parents and 4 siblings with me. read more

Ronald Bruce was so knowledgeable and friendly. He made my taxes painless and was so helpful with all my questions. I will denfintly be back to H&R Block if only to work with Mr.Bruce again. 5 Stars. read more

I worked with Teresa Quezada and her service was exceptional. She gave me an accurate estimate without the computer initially and explained all of the exemptions and credits I was eligible for. She also explained the best way for me to approach next year's taxes and how future acts would benefit me. I will be coming here again next year! read more

The worst customer service ever. Made an appointment online for the June 27 and lost my appointment they make me another appointment for today June 30 no one in the office told me that I miss my Tuesday appointment never got a confirmation. Got a confirmation on the 28th for todaysappointment nobody in the office called customer service said my appointment was in Torrance never again read more

I had a very non-standard tax situation this year, and I was somewhat concerned about taking it to what is kind of a high street store, but I've used H&R Block's online software before, and found it to be good. I went into the Hawthorne office to explain my convoluted situation in person and the tax specialist at the Hawthorne office really went out of her way, and put in a lot of extra time and effort to get to the bottom of it. I felt very well taken care of, which just gives you that welcome bit of comfort and confidence at tax time, right? read more