AWEFUL SERVICE ! I picked this office because it was down…read morethe street from Me. WHAT A MISTAKE ! Homegirl ( First it was Pedro Now Steph ) NEVER returned to her office after The China Lockdowns. WTH ? Everytime I needed ANY kind of Personal contact Her machine would send me calls to Corporate. Unexceptionable ! Got switched to a new AllState Rep in Rancho. Corporate tried getting a hold of her also many times and was unable to reach her either. No convenience HERE !

Found this location online and am so happy I did! I've worked with Alexa directly and let me just…read moresay she made the transition very easy for us. Alexa is thorough, explains details, very patient and follows through with call backs and emails. My mother is now working with her on insuring a second home and first thing she tells me is how respectful Alexa is! My mother can be difficult so this was great to hear. I will definitely refer more business to Pedro's team. Thank you!!

The staff here are kind and efficient. I would rather go here than the DMV, such as when I need to…read morepay my registration or updating a title. Bring cash because they do charge a fee for credit card use. The place isn't crowded and I am in and out fast.

Thank goodness for AAA.... My car battery completely died…read morewithout warning....In the past AAA hasn't had the right battery for my car but today the technician went back to the warehouse to get me one..... Bravo My technician was the Best! Ralphia....

I was in a bad spot a couple years ago when my long time accountant passed away suddenly with no…read moreeasy way to transition to a new CPA. Thankfully, Marci May was able to reconstruct my taxes from previous returns and file everything in time. She is very prompt in her responses, knowledgeable, and always happy to answer any questions. So far, I have been happy with going with this company.

We were very disappointed with the poor quality of customer service we received from David Raff and…read morecompany. This is the last time we will ever use their services again. Marci Did a brilliant job preparing our taxes. She is very knowledgeable concerning taxation law and quite competent at running the numbers, however, for the Obscene amount of money they charge ($800 for "a very simple return," Marci's words) there is no excuse for making us wait until April 15th, the dreaded tax-day deadline, before we could pick up our documents. My wife was home in bed with a cold, so I drove in that Monday morning to sign and get the documents. Lee Ann and another young woman behind the counter said we both had to sign. I asked if I could sign for my wife, but Lee Ann said, "No, call her and tell her to come in." She arrived about 20 minutes later in her pajamas and understandably upset. She explained she had gone through her phone record and found no evidence they had tried to call despite Lee Ann's contention they had called multiple times. My wife asked, "Why couldn't you have emailed me like Marci did?" at which point Lee Ann snapped at her and said, "Stop yelling," then tried to put my wife in a "time-out" saying, "You need to go over there and sit until you're able to calm down." Really, Lee Ann? How dare you. Who the hell do you think you are? You have no right to talk to your clients that way. The other girl behind the counter was very sweet and tried to be accommodating, but Lee Ann was just vulgar, abusive and punitive. She is clearly a liability to this group. My advice to David Raff: fire Lee Ann and give that other girl a raise. Later we expressed our concerns to Marci, but her email response was just defensive: "I'm sorry if you were confused, but..." and then went on to check off a laundry list of how we were wrong. She also added several alternatives which could have saved my wife from having to drive in, however, none of those options were ever offered by the ladies at the front desk. This is no way to run a business, especially while charging such exorbitant prices! Our final cost: $1,200. I know of several other tax accounts out there whose prices are reasonable and they don't abuse their clients.

betsy and brenda need to work on how they speak to people!! rude tone and no customer service and…read morebrenda the manager even was very discriminating on the phone!! def do not recommend this place!!

This place is garbage. Tried to get help here one time and they just ignored my questions trying to…read moretell me what to do. NO helpful personnel at all. Don't come here for assistance they will just rob you do your money. The main guy had a weird smell in his office like if he's walking around barefoot with fungus! GO SOMEWHERE ELSE.

I've came here like 3x and the staff Is very friendly... never had a problem with them at all...read more

No stars! Bernice , Sierra, have the worst attitude I've had to deal with in a while. I literally…read morehate coming here the vibes in this store are trash. I've already had to call corporate on Sierra for how she was talking to me and ever since it's been ugly vibes. I only come here if I have too. I almost rather go broke. Attitude training needed!!!!!!!!

WORST ACCOUNTANTS IN THE WORLD! Eugene Platt and Debra…read moreKiefert are incompetent and dishonest. Stay far away! - They admitted to never reading the single document (a trust) that the return relied upon! - Argued with me for months about the contents of the trust yet refused to consult with my attorney. - Almost filled the return claiming the wrong person as a beneficiary. - The owner laughed in my face because I said I was concerned. - Intentionally filed false information and refused to change it after I pointed it out. - Made clearly false claims about properties we used to own with no evidence. - Refused to contact the IRS on our behalf. - Taxes are over 6 months late and still not filed. - Overcharged me (over $6,000).

Eugene has always been attentive to our needs for income tax filing since moving to California from…read moreOregon. His advice has been appropriate and I value his opinion. He does not believe in risking an audit which I appreciate erring on the side of conservative deductions. In addition his fees have been reasonable.

Just came in 4:25 pm, closing time is at 5:30. No customers in sitting area . He asked what I…read moreneeded I said a quote in car insurance . He proceeded to ask me how soon? I said soon. Vincent then said "Uhhh no" . Horrible don't come here. DON'T recommend

Vincent made it super easy to switch over my car and rental insurance and it was cheaper than what…read moreI was paying. Any questions I have, Vincent is always quick with an answer to help me out.

Date of visit 07/10/26 FAST&HELPFUL!!!! I was in and out in…read moreseconds! Destiny is awesome and your go to girl! Thank you for making my visit seamless and affordable!

Went to ACE Cash Express for check cashing and loved the fact that the verification process was…read morefast. The Teller Francis was friendly. Definitely will be coming back.