This was my first visit there, and I was very pleased with the service. She was friendly and…read moreprofessional handled my taxes quickly and accurately. I would highly recommend their services to anyone.

I have been a customer of Jackson Hewitt for 20 years. That changed this year. I applied for an…read moreadvance refund loan in December and my account got "stuck." Their software is outdated and antiquated. My account is still "STUCK" and it is now February. The local office has been great and trying to get this resolved. The customer service on the phone is terrible. I have been lied to numerous times about my account and cannot seem to get any answers when escalating it. When I received a call back from a customer service representative, she flat out lied and said the location I was using was not longer a site. I was in the site that day! The customer service representative did not do her job! I was first told I would get a call back in 20-30 minutes. 2 hours later, I called back and after being put on hold numerous times, I was advised I would hear back in 72 HOURS! Escalating beyond the local office is a joke. They are not the issue, the company is the issue. I can go on and on! Their incompetence is going to lose them a 20 year customer! Save your time and money and go to another tax preparation service!

Got there at 5:30, doors were locked and they finally came and said they're closed…read more Their sign says they're open 3 days a week until 3 But online and over the phone say something else. Weird and waste of time

If I could give negative I would!!!!! TIM made my husband and I nervous to begin with because he…read moredidn't seem how to use the "new" system! Well he said everything was good to go and when our states opened he would get them filed. WELLLLLLLL turns out he did something completely wrong and when I called to ask how it can be fixed he told ME to call OHIO. AFTER I PAID A LOT OF MONEY for him to do it. Well I told him I was really upset about this and he told me to give it a day or two and see if the state corrected what they have done. Well they didn't and when I called back to talk to him his WIFE NOT HIM got on the phone and basically said it was our fault because her husband went of what we gave them. Ummm excuse me? I did not file the incorrect information with Ohio they did. Not to mention his wife should have nothing to do with it. Well went in today and was told I would get a call with the correction before the end of the day. YEP YOU guessed it NO CALL NO TEXT NOTHING. We NEVER had this issue with Jackson Hewitt or the H&R Block on Washington in Junction City. I recommend staying far away from this place and petitioning to have it closed as they are just screwing people over.

The accounting firm is competent and knowledgeable about tax laws all over the country. I moved to…read moreArkansas but the firm still does my taxes. I highly recommend their services.

I got my 2017 taxes done here. Terrible service. They had our taxes for over a month and a half…read more After the initial appointment they did not communicate with us much at all. Whenever we called we were told that it was in review and will be done soon. A month or so later after the April deadline we called them up and informed that they had to file an extension. Apparently not much was done with our return to begin with. We also were told a whole bunch of excuses of why the return took so long. Such issues as staffing shortages and continuing education. Nothing pertaining to our return. It is July and I am waiting on my PA refund. PA requires proof of service for active duty. Which I provided the accountant. Apparently that did not get sent to the PA department of revenue. I would not recommend getting your taxes done here. Unless you want to be waiting for refunds in July.

I was given her info from a group I trusted so my daughter could get help with taxes. My daughter…read morecontacted her and initially she responded. Then nothing. Complete failure to reply to my daughter at all. I also attempted to message her with zero response. We will now be filing an extension and finding someone else to help her

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