I would not recommend HR block to ANYONE. The worst tax preparation and I'm still dealing with it 6+ months after tax day. I paid $500+ for tax preparation 'services' on my small business. They messed up the initial return after requiring that I pay for their 'peace of mind' insurance policy. We filed an amendment, which they messed up again, and I kept waiting for my money to come in the mail, only to find out that they NEVER SUBMITTED THE AMENDMENT to begin with! It was then a nightmare to try to get back in touch with my tax preparer. I eventually found someone else to help me at HR block and requested a full refund for the terrible customer service and failure to even file my amendment. They only gave me a partial refund, even though I paid for the 'peace of mind.' And now they're absolutely unresponsive. I will be writing a complaint to the CEO. Never, under any circumstances, should you use HR Block. You'd be better off filing your own taxes, even in complex scenarios like my own. And you surely won't be waiting for your return a whole year later... read more

I downloaded my 1099 data from Edward Jones. Last year I had to enter purchase dates and cost for each transaction. This year I have to enter purchase dates for each transaction along with the Fed ID number for Edward Jones. If you cannot get this right, my confidence in your product goes way down. Edward Jones claims their software integrates with HR BLOCK but no one at either company bothers to test. Their phone support is terrible. It is almost too difficult to get to a live agent. I will be giving out terrible reviews for your product everywhere I can so others don't get waste their time like I have. read more

Horrible service if there is any issues or you need follow up or clarifications. Know that you have to get elected officials in order to get help. Horrible. Just don't. read more

I don't even want to give them one star. It cost me a lot more than expected for a pretty simple tax return which I had done myself for past years. Over $300 for just an individual return. Then I got letters from from both State and Federal that I more. So they were not even done correctly! It was not easier than doing them myself just more costly and they didn't save me any $. read more

They have very rude lady, I've filled tax with H&R since 2017, but after I meet this lady in this location, I decided to not file with them anymore. read more

H&R Block - I stopped file with H&at block because she doesn't have any experience and I don't know why she still there. - Tax Services Near Me - Kansas City, Missouri

If I could have give less then 1, I would have. Wish I had read the reviews before going to the Delray Beach, Fl office. This was the first time using H & R Block and it is my last! My taxes are straight forward and all the preparer had to do was type in the information. At my first visit, I was given an estimate of approximately $300.00. Most of the visit, the preparer typed in my personal information, looked over the papers I had brought along with copies of the 3 previous years. The hour was up and I was told she would work on the taxes and would call me in 2 days. I had to call 3 times in order to find status of taxes. On the 2nd visit - she told me I owed over $500.00. WHAT! Told her it was a rip off. She agreed and would talk to her manager and call me. Once again, I had to call several times. Finally a call back and they reduced the cost by $200.00. I believe the reduction was due tp the fact, I had sent an email how H & R Block was over charging customers and had been sued several times and they lost. I went to pick up my taxes and was never told that the taxes were going to sent. When I got home - received a text that the IRS had accepted my taxes. I NEVER ASKED THEM TO FILE. I owe money every year and have ALWAYS sent via mail/certified. I called the office and after a heated conversation - first with tax preparer and then with manager ( if it was the manager) - I hung up! I have an appointment with a certified CPA to review the tax My gut tells me, it was not right. I wouldn't recommend H&R Block. read more

H&R Block needs to employ competent professionals. Sent an email to my tax preparer with the word "implore" in it and she flipped out and told me off in no uncertain terms claiming I was "aggressive, rude, and disrespectful" to her due to said word. When I tried explaining that implore basically means to beg/plead desperately with someone to do something earnestly, she apparently did not believe or agree w/me and continued to express/project her anger towards me. She further stated that in the same email, because I wrote "since you've been paid for services rendered..." that that was also offensive as "she does Not work for me; I do not pay/employ her - H&R Block does" to which I was taken aback as I was under the [mistaken] impression that the $270 that was Paid was to retain her services. I honestly did not mean anything disrespectful by it but it was taken out of context much the same as a simple word such as "implore" was and I was told off by this individual. To that end, my problem still remains unresolved as it was 'more important' for this illiterate tax preparer to curse me out over misconstrued email verbiage than it was for her to do her job and take care of her customer. I have been using H&R Block for many years but will NOT be returning in the future as this was highly unacceptable & very unprofessional. This individual lacks the basic requisites of human interaction & understanding of simple terminologies and because of that she mistook a plea for urgent assistance. I believe that If there were consequences set in place by H&R Block for such abysmal actions, she may have opted for a more amenable approach. However, she must know & felt 'comfortable' enough otherwise, which speaks volumes to H&R Block's deplorable business practices, so I'm taking my business elsewhere from henceforth. Consumers be aware! I would Highly recommend you consider taking your business elsewhere also!! read more

H&R Block - My Urgent Plea for Assistance - Tax Services Near Me - Kansas City, Missouri

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The 34th and Main St location has the most incompetent tax preparers in the the USA. I needed an 1040X (amended) tax return processed. Miss F told me best to wait til the original tax return is fully processed Before we proceed with the sending the corrected (amended) one. She did get the paper work done but to come back in when I received confirmation that the IRS processed the first one. So i went back in as instructed and OMG did the clowns show up. The first one said I owe 4K back to the IRS. When I said the Miss F must have not filled out the 1040X correctly, the 2nd tax preparer looked at my situation and said the same thing - that I owe 4K. So I asked the receptionist if I could get another person. After waiting a good hour and half, the third tax preparer ,Ms H, looked at my return and said I owe $2310 which was what I was expecting Then she dinked around and started texting on her cell phone. After wasting time, she told me that Miss F was the only one could finish my corrected amended return unless she received "special" permission and made it sound that would be next to impossible. I went to the receptionist and he quickly got the ok. But Ms H wasn't finished with screwing off. Then told me she couldnt finish and couldn't print out my MO amended tax return because another client was waiting then it was another issue and another problem. No she said " I'm not going to print out the Missouri amended, you can print it out yourself." I said that she has a printer setup - how hard could it be. I waited to mail in the MO amended return that day " (MO only allows paper amended returns). Then again she said she could not continue - Why? She said I had not paid for the service yet and she was going to stop and take the next client. She wasted so much time and then tried to blame me. Finally I got my amended Federal and state returns were done. What a headache. The only redeemable person is the receptionist Thank you Isiah read more

They did my taxes wrong and I paid over $400 for them to get done. I received a letter from IRS stating what they did wrong with penalties attached. I have called and had two different offices call me back over 20 times and they still haven't issued me a refund of fee. I called corporate office and they referred me back to them. It has been so stressful!!! DO NOT use them. Very unprofessional and unethical. read more

This was the second year using H&R Block to file my taxes. I was disappointed, I'm sorry to say. My company has as tenant a H&R Block office in the same building. I thought "let's try here since all working in the same building the attention to customer should be fair." Wrong! There was no attention whatsoever. Actually, both years I filed with them it was an insipid treatment. I was never given an estimate of how much return for my taxes and the cost of filing before actually doing them. All I got was a call when they were done with a "come in to sign and pay" notice. But this second time, after paying for the work, the taxes were filed electronically by the office, I get home from work with my copy and guess what I noticed. The level 5 senior tax analyst that did my taxes both years, had not updated the address that showed correctly in the W-2 and he filed the current year taxes with the incorrect address. I went back the next morning and all he did was to manually write a 8822 form to request a change of address. His handwriting very difficult to read and gave me as compensation, 7 domestic US Stamps (yup! my jaw had dropped). Now, after more than 4 weeks, checked my IRS account and noticed the address has not yet changed. The check was mailed and now it is lost in limbo. I have been trying to get through the phone and speak with someone at IRS to fix this fiasco he has done. Already spent 3 hours last two days on the phone waiting for someone to pick up at IRS. No luck. I am sorry but I am not satisfied with the service I received from H&R Block. read more

Not happy . It's been a horrible experience . They sent me a check on 3/31 and I still don't have my return . Filled out paperwork to put it in my account and they said they have to wait up until 90 days to get the check back to disburse the money read more

Beware! I have used H&R Block for years. Originally at an office, until last year when I did it myself at H&R online, because the increase in the costs are ridiculous! This year I had several difficulties due to mediocre explanations and the inability to speak with anyone about allowed deductions. There are multiple steps after completing the process that is necessary before the forms are actually filed. Nothing told me this, so I went for days thinking everything was okay until I finally received an email 3 days later telling me I should file the returns. Then when I tried to file, I got emails saying that my state return was rejected. I went back online and went through the state return process 3 more times without success. The system found no errors any of these times, nor did it tell me why my return was rejected. I've attempted to call the customer service line multiple times and have been left on hold for over an hour! The few times I've actually gotten to a person they want to send me to someone else, leave me on hold indefinitely, or hang up on me. I've tried to email, but apparently you can't respond to their emails. I've sent feedback but get no response that way either. I paid for both federal and state returns but now will have to file the state separately. I want a refund, but how do I get a refund for the state return that won't go through? There doesn't seem to be a way. I wouldn't recommend H&R Block for the above reasons in addition to their continued horrible customer service. read more

One of your offices did my taxes in Feb. and made a mistake. I had to get it ammended in March. Still have not received my tax return. The Placerville office will not talk to me .. They will not answer my calls. You took my money with no problem but will not help me in this matter. I will never use your services again and will tell others not too. Even your corporate offices did not bother to help me. Worst customer service ever. Mike C. read more

I have been using H & R Block for my taxes for years now (can't remember how long) with the same tax advisor, Karen. She does a wonderful job with my taxes each year (some years are more complicated than others) and I trust her knowledge implicitly. I wouldn't think of using any other tax preparer or any other tax company. Carolyn 4/21 read more

This is the second year in succession that HR Block Software has failed. There is only  one number on my 2020 Form 1040-SR Box 11 AGI and it is (-2662) That is the number on the submitted paper return. That is the number on the final (for filing) 1040 printed to pdf file. That is the final number calculated by H&R Block software. That is the number the software automatically placed in the 2020 AGI box on the 2021 filing screen. AND THAT IS THE NUMBER THE IRS SAYS IS NOT THE NUMBER. I am flummoxed. There is no solution. There is no ALTERNATIVE number. I am ill served  one more time, deprived of online filing. It costs $18.00 to FedEx my tax return in paper to the IRS. A bad outcome I think. Who is responsible for this? Did I make an error? Possible. What then is the correct number? Anything other than (-2662) will not match. And where exactly does the H&R Block customer find the magic alternative number? read more

So I'm out of California in San Jose and there offices are so bad here and also district manager I filed 2 months ago in there office and there said everything went threw and took my 200 dollars well two months go by and now the IRS is telling me it never was completed correctly by them I argued with there manager for three days how it's there fault and IRS said it was and they kept denying it until the IRS told me exactly what they did wrong and l of a sudden the district manager was supposed to get a manger to call me and fix everything in 48 hrs and of course nothing e-mail distric manager called them and nothing don't know how they are the district manager when there not even professional well there quick to take your money here but don't care if they mess up and take forever to fix it even when they were told what was wrong read more

Rating should be 0 had my taxes done for years and have had a few problems, but now i got a letter from irs saying my 2018 taxes were wrong and I owe another $4700, called customer service and they were to have someone call me i never got the call. I talked to a nice lady the manager at the Mishawaka In office she looked at it and said she and her district mgr were going to have the guy that did my taxes Paul at the Rochester in office get to work on it. he called the next day and wanted to know what i needed. i told him about the irs letter and he said he would call me back the next day. two weeks later i call Mishawaka office and was given the number to a Mark who is the mgr in Rochester in . called him left message to call me back and he did not. I called him again and he got on phone and said he would check into it, he assured me he would get back to me that day. the next afternoon i caal and got the district mgr number Todd northern In mgr. he did not answer and has not called back. I tried to call hr corporate offices and after being on hold for 30 min, i told them I had a problem that i needed to talk to someone about, they took my phone number than hung up on me. H R block guaranty joke read more

Horrendous customer service and tax experience! AVOID at any costs!!! I got an appointment to meet with a tax advisor to have a second look at my amended tax filing that was previously filed incorrectly by another HR Block representative. First, when I arrived on time they made me wait 20mins. Second, when we finally got started the tax expert said they cant find my files in their system. After many trials the manager was able to find my files in their system and said that the HR Block tax expert that originally worked on my file is no longer with HR Block so they don't know what she did wrong. The tax expert that was going to work on my file said he is planning to file from scratch again. His name is Ike Anaekwe. When he started to work on my files he started to ask me a bunch repetitive basic questions that they already had file (e.g. Name, Address, SSN...etc). Then he said my and my husbands W2s were both wrong and we have to go back to request new W2s from both our companies before he can work on anything. However, after calling our companies they confirmed that the W2s were both correct. So I went back to Ike but he insisted that the W2s were wrong and said he also wants to charge me again for another filing fee before he can work on my case. I reminded him that I signed an agreement with HR Block the first time that HR Block would have a second look at my taxes for free if they filed it incorrectly the first time. However, he refused and said he didn't do it wrong the first time so he will charge me to file my taxes from scratch now. I was so disappointed and frustrated and left HR Block to take my taxes to another tax provider who finished amending my taxes within 1 hour and confirmed that the W2s were correct and HR Block has missed a bunch of important tax data on my filing. This shows that HR Block's customer service at this location is horrible and Ike was not only unfriendly, greedy but also lacks the basic tax knowledge. Please avoid and save your money for a different tax advisor / HR Block location!!! read more

I just had my taxes done by an employee named Karen. I went to H & R Block after being unable to complete my tax return using an online tax preparation program. I could find no way to satisfy the program over foreign taxes paid on some ETF funds, and I could get no help from the theoretical online "assistance" links. Karen got this all accomplished in a one hour session and e-filed my federal and state returns. The next day I received an email notification from an investment company that my tax forms were now available online. I had totally forgotten that I had owned some funds in that company for about 3 months. With my tail between my legs, I returned to Karen at H & R Block and confessed that I had forgotten these funds. With good cheer she amended both my federal and state returns and printed them out for me to mail. I found everyone from the receptionist, to the tax preparer, to the office manager to be very pleasant and efficient. read more