I went to the H&R Block with an issue regarding late taxes. I was trying to solve the problem on my own for over three hours, I called this location prior to going in the the physical office. Kyle Ng was very kind and helpful. He told me to come right in and he would help me out. My boyfriend and I went 30 minutes prior to closing (Ik that's horrible!) Kyle Ng and Jeanette were wonderful people. They both stayed an hour and a half past closing. I got the best service I have ever experienced. Highly recommend. read more

Dropped my taxes off 3 weeks ago. Have heard nothing since. Trying to get through to the office is near onto impossible. When they finally do answer, I get someone will call you tomorrow between 10:00 and 10:15. No call came. Today I get a call, not from the Norwich office, but Montville. I have used Block for years, and never had a problem. Last year was the First time I used the Norwich branch and didn't have a problem. This year someone new is answering the phone and I found him to be rude and dismissive. Not sure if I will use them ever again, At the very least it will be another office. read more

I dropped off my taxes to H&R Block in Norwich. I was told I had a virtual appointment but it never happened: no email, no call. I called 3 or 4 times after this only to get an answering machine each time. I left messages each time. No one called back. I called again and got through. I was told someone would call me back. A manager called and said my folder had been reassigned but that she would assign to the original person. She said she would call me back that day. She never did. I called again on tax day. I asked the receptionist to have the tax "pro" call me. When I didn't hear back I called again. The receptionist HUNG UP ON ME. (I found out later his mother is the manager.). I left work early, went to their office and told the receptionist that I refused to leave until someone helped me. Finally a nice woman named Nancy B. did my taxes hours before they were due. This, aside from Nancy B., is the most inept, unprofessional and incompetent service I have ever encountered. DON'T HAVE YOUR TAXES DONE HERE. read more

Lacking sufficient knowledge on anything but the most basic of returns and incredibly unorganized. I regret coming here for assistance on my and my wife's taxes. I'm military from CA and she moved from NC to CT while working in both locales. Significant cost savings by paying $250 for software and doing it ourselves. I'd give them zero stars if possible. read more