Very rude. No urgency to help his customer. Has an attitude problem. If he never seems to be the…read moreone that actually does any of the work. I just transferred to a different agent. This guy is s prick. Edit***** I've received a reply to my review. Seems he has a bit of a problem with telling time. As far as "expect them to hang up on other clients" I was informed by his employee that I would be contacted within a 5-10 minute time frame and 30 mins later is when I finally called back to see what was going on. After this guy told me to just wait because she was helping someone else I tried calling the 1800 number online and it transferred me back to him. I hung up the moment he answered the phone. Couldn't help me the first time why would I want to speak to him again? I then searched for a different agency in my area and I was helped right then and there. Took a bit but the person sat on the phone with me and worked WITH me. Why WOULDNT this guy look into my situation? Why couldn't he help? Too busy collecting our $$ and checking his bank account I suppose.

I've been a customer of Mark's for at least 15 years. He and his assistant, Gloria, have been…read moresuper helpful throughout. Several years ago, I had an instance where I had some bad service from the Allstate claims department and things weren't moving along the way they needed to. It was bad enough where I was about to drop Allstate for another company. One call to Mark resolved the situation and got things moving forward. I'm glad he was there for me. Gloria is always very friendly and responsive. She usually is the one to answer the phone and is always helpful with any questions or issues I have. Thanks for what you guys do!

this branch charged me a old card info ( even I specifically requested charged to new card )…read moreinstead of new card so the payment got declined and after that I went through trouble and managed paid the premium they told me they cancelled my policy !

Today I met Christy Niemann..............it was like meeting my platoon leader in the military,…read morewhile leaning how to do my first of 44 parachute jumps.............Her presentation was like she cared............and she did and does care. Christy was the type of Business Owner I wanted to help me in securing insurance for my house, auto and umbrella..................she explained everything to me like I was her student..............She has an admiral way about her presentation, and you just lean forward and take it all in. She is easy to look at and she speaks with a proactive approach as she wants you to understand completely what she is teaching you, and I say, teaching, because it is a form of teaching, of all the ends and outs of insurance coverage's. So she is through, as she should be..............now the other part to this insurance policy, is putting it in writing......and that is where Lindy comes in. Lindy took all of the information for my policy from Christy and than made up the policy for home, auto and umbrella, and when I looked over the policy it was readable and while reading it, lindy stood by to make sure what she wrote up was what i understood was to be the new policy that Christy and I had agreed to, and it was. The very last time I was involved with such technical data was in the military. Christy was amazing, and Lindy was heart warming......................Today was a perfect day. I don't know where you can do better if you want insurance coverage. I wish I had State Farm many years ago from this Agency.

My husband and I have been researching, and seeking quotes for Long Term Care Insurance for over 2…read moremonths. We have taken many phone calls, talked with many agents, and been told that no-one could help us due to our (young) age, and Washington Residency. I had been feeling frustrated and fatigued by the process - but Robert was the one to help us seal the deal. I found his contact information on Next Door, and I am very glad that I reached out. He communicates promptly, schedules meetings via zoom, and answers questions thoroughly. While many other providers are "out" of policies to accommodate younger consumers, and Washington Residents - Robert was able to offer us 2 policies that totaled LESS than a policy for just my husband with another agency (another agency who couldn't even offer me ANYTHING because I'm under 30!). If you are looking for someone to help you with life insurance, and a LTC Rider - Robert is your guy!

Robert approached us when we starting to put the business together. He is easy to work with and…read morereally explains all the little details about my policy. Robert is seriously one of the most caring agents i have ever worked with when it came to insurance.... Im a first-time business owner and My business burned down, which is such a tragic experience, but with Robert, he helped me through it and answered all of my questions. the even crazy part was I found out he was in the hospital and he was still helping me...... if that doesn't show he cares..... i dont know what else to say"

I called in and spoke to a young man by the name of Andy, he was a delight. Professional and…read morecourteous attitude. Thanks for all the help!

Taking time to go the extra step and actually provide service when under duress. Would highly…read morerecommend this company! They treated my son Dorrian with respect and helped him thru our last situation.

Eugene is very intelligent, patient and helpful person. He listened to all question, evaluated…read moreinformation and gave sound advice. Highly recommend

This is the 3rd year that I will be using Eugene Slutsky as my CPA for my taxes. Eugene is very…read morefriendly and helpful. He helps me think of all of my deductions and does my taxes right then while I am in his office. He has made tax time so much less stressful. His prices are also fair and he is very honest. I highly recommend him.

This review is re: professionalism in follow up, a skill I consider critical for professionals…read moregenerally, but especially accountants who are supposed to be detail-/deadline-oriented. We had exchanged e-mails last week, Mary had offered two potential times. I e-mailed back saying that one of the times worked, giving both my Skype name and telephone number. I never heard back, but assumed that we would be meeting, since she specified a date and time. I had cleared my morning schedule to meet, and waited...and waited. I didn't hear anything, so I called her office twice, got no response. Finally, I e-mailed her, and received this response back: "Sorry, I've been swamped. After further thought, I don't believe I have capacity for this work in 2019. Good luck with your search. Thanks for contacting me. Mary" Not being able to work with a potential client because you have too much work? Totally understandable! Not saying this upfront while offering meeting times, then being a complete no-show at the time you suggested, while simultaneously not being reachable via phone? Very unprofessional.

Mary has helped many clients of mine with issues of foreign income tax and multi state returns…read more She has a wealth of experience and you just cannot go wrong with her. Plus she is kind and thoughtful.

Rob and Christy, were amazing. I was in a car accident…read more They went above and on. They were very caring and wanted the best for me. I was very happy with my settlement. I would highly recommend them. Sincerely, Lynn

This was an unprofessional backwards experience. I started my claim with this company thinking I…read morewould be in good hands from a serious auto accident, but I was wrong. It took the lawyers forever to follow up, and I would get excuses every time we would speak. They initiated a plan for me to get the best care and the best insurance claim possible but that was not the case. I ended up paying the majority of my settlement in bills, from being instructed by the lawyers at this firm to attend several health professional classes which racked up thousands of dollars in medical bills, without any consideration of what I would have to endure in the long run. The bills was negotiated with my settlement at a low amount and in the end after the bills was payed from the settlement I was left with nothing, still needing future medical care and having nothing to help myself financially for having future and current problems . The secretaries were very rude and did not follow up on time, and would get attitudes when you would mention there unprofessionalism. This office even took 30% of my settlement for doing nothing.It took my claim 2.5 years for nothing, and with all the misinformation, bad litigation, and unprofessionalism, you would have thought they would have been courteous and not take so much due to bad planning and litigation having there client liable for so much in the end. I will never recommend this law firm. My advice find an office that actually care, and has a legit plan so you can come out in the end to help you and your family. I will never be the same after that accident and coming here made it worst financially. I will not recommend this office at all and I pray they don't ruin you as they did me! Ps. This law firm also received more money out of my settlement then I received after the medical bills was payed,which makes no sense. That should explain it all right there

Ken has been our Allstate agent for over ten years, and he has always been very responsive to our…read moreneeds. He manages several policies for us related to our auto, home, and ID protection, and he even reached out to me to recommend a change to our auto policy that would save us money. He embodies one of the slogans in the Allstate ads that says, "If it matters to you, it matters to us."

I bought an Allstate policy through Ken when I moved to the area. From day one it was a painful…read moreprocess. He pushed really hard to get me onto their per mile tracking program. Really hard. I appreciated the savings but didn't appreciate the push. He pushed really hard to get me to transfer my renters and pet policies to Allstate even though they could not compete on price. Our conversation got so laborious I had to outright ask "are you willing to sell me car insurance or not?" Ken is friendly on the phone but talks in circles and doesn't listen, so be prepared to set aside 30 minutes for a quick question. A few months in I decided the per mile plan was't working for me and requested a quote for the standard plan. I took me an entire months (4 weeks!) to get a quote from him, with long delays to emails and inconsistently answering the phone (to eventually not at all). So many follow-ups to finally get a quote. He continued to push the per mile plan hard enough that I had to ask "are you somehow incentivized to keep me on per mile plan?" By this point I was frustrated enough to no longer wish to do business with Ken (Allstate in general is fine. I had no issues with my previous agent in California). I emailed and called to request he cancel my policy as I had signed with a competitor who was willing to take my money with no issues. Ken never replied to voicemail or emails! Eventually I logged into the Allstate app and saw that my policy had been cancelled. Ken heard my pleas to cancel and cancelled the policy but did not have the decency to even reply. I'm disappointed with the way my time with Ken Madison Allstate went. I'm not that hard to please-- I just ask that you listen to my requests and have the decency to reply. This baseline level of service was not provided consistently enough that I feel Ken achieved what he must have wanted all along: losing me as a client. I still have the OBD tracking device and an outstanding refund for the remainder of funds that were in my account but I will not bother reaching out to Ken because he will not respond.