Total useless. Got our taxes done from Sergio and paid over $400!! Process was quick, maybe too quick since the actual refund was exactly $1000 less than he calculated! He calculated the CA income paid wrong ( I could have calculated that without program better). When I called the office to find out where the mistake was, I just got told that Sergio will be back next year and why I don't call IRS instead??? Very rude female office lady whom obviously has zero customer service! Don't waste your money - go elsewhere. read more

I would say very bad service. My friend was seeing Sandra and said she was a fraud. She mentioned her taxes weee done incorrectly and she didn't call her back. read more

I went to H&R Block Santa Paula and they entered my direct deposit information incorrect and still collected the 485$ they charged me to do my taxes! Totally unfair I should get refund for the mistake they made. If I knew they would make a mistake I would have done my taxes on turbo tax! And than no one ever called me back when I asked to speak to higher up in charge. read more

Laurie is asking, I've been going to her for the past 4 years and she never disappoints!

I am incredibly disappointed by the service at this branch, specifically by Catherine Cox. Because of Covid-19, we were informed that we would not be able to have an in-person appointment and it would be drop-off only. My husband and I have a few questions, so I asked if he would be able to give her a call instead since we would not be having an appointment. Catherine laughed and told me repeatedly that she did not have time for this. When I called her back to cancel the appointment, she hung up on me. The whole interaction was incredibly unprofessional. I would think twice before making an appointment with Catherine. read more

This place overcharges and overbooks. A simple tax return cost almost $500 and the preparer was so rushed that she misspelled my last name and my dependent's last name. She also got my dependent's social security number wrong and because the return wasn't accepted, she asked me to wait 10 minutes because the next appointment came. I will not be returning. read more

This company is unbelievable! Every brunch I called sounds the same,, the women who answer the phone is tired, and unhelpful, she's able to answer only with aaaa (which probably mean yes) and no,, very very very expensive charges for simple tax preparation, I will never use their service!!!! read more

Cinda was wonderful. She made out visit quick and easy. I appreciated her advice and caring personality.She helped us save on our taxes and educated us on future filling. She did the best for us and we appreciate it. Thank you Cinda! read more

I worked with Jim and had a great experience with my tax return, and because of that I will return!!!

This is my 3rd time going to this HR Block. Shame on me. The first time I was extremely satisfied and received a nice return. The second time I had my taxes prepared I went to the same person. My return was lower so we went over the previous years return. She made a mistake with that return resulting in a higher refund. She said, and I quote, "oops, I hope they don't catch that". This year after emailing and phone tag I couldn't get the same person so the manager recommended someone else. I went in for my appt. and she was running late. No big deal. I rescheduled. When we finally sat down and did the return it came out to be quite a bit lower than the previous year even though not much changed on my end. She told me she had been up for 13 hours straight! RED FLAG. She looked it over and determined that laws have changed and that's why my return was so low. I went home and did the return myself. It took around 45 min. It was not hard at all and my numbers were completely different. I went back to them and they apologized for the "inconvenience" and offered to file an amended return at "no charge". How nice of them. I went in to sign the amended return and was told I would have to mail it myself. I asked for a stamp and they said they didn't have any. REALLY? The manager, the associate and my original preparer all reviewed the amended return and GUESS WHAT? They forgot to include a simple form and now we have to do this all over again. Do you think you can spring for a stamp this time HR? Best part is I am fighting for a full refund for the fees they collected. They charged me $267.95 and only want to refund me $233 because they only screwed up part of the return. ARE YOU KIDDING ME! So how $3,100 can escape your expert eyes when I found it in 45 min at home? And then you were rude about it and suggested next time to purchase "peace of mind". If they would have been nice and helped me I wouldn't have written this review but you were horrible and rude. and buy some stamps. read more

We have been fortunate enough to have Jim Robertson at this location do our taxes for many years. We have always felt comfortable that our taxes were being done by a professional and have not had any problems. My mother, in her 90's, also has Jim do her taxes. He is kind enough to make it as easy on her as possible. All in all, if you're going to have someone do your taxes, we highly recommend Jim. read more

I hardly ever write reviews, but I'm moved in more ways than one to write about how amazing my experience was. This H&R Block has blown me away by their efficiency, competency and ability to deliver both with the upmost respect and care for the customer. Cinda completed my tax return and is arguably the most professional and cordial person i have ever had the pleasure of working with on my taxes. In a world of lacking principles and corner cutting she has set the standard in my mind of what customer service truly is and how to deliver on all fronts. The manager and complete staff exude a sincere joy for what they are doing and who they are helping, and it truly shows. Clem, the manager, went out of his way to make me feel comfortable and to make sure all my tax needs were met. Truly, from top to bottom this H&R Block in Thousand Oaks is firing on all cylinders. I will absolutely be back, and highly recommend anyone needing returns or financial services done right, then to look no further! read more

H&R Block - Tax Services Near Me - Thousand Oaks, California

Jim Robertson was a great help, helped me out to his full extent. Highly recommended!!

We had our returns done at this branch, and the staff was amazing! Our taxes this year were not easy to do (newly married, a change of state, moving costs, etc.), so we decided to let the professionals handle it. And they did! Our appointment was for an hour, but our returns needed more time to be completed and our agent Chuck asked us to leave the info with him and he would work on it. The whole office staff was helping us figure things out, going above and beyond simple customer service. They really cared about doing the job right! No one pushed us to buy any special guarantee plans, or tried to sell us anything. They just provided great service at a very reasonable price, which allowed us to buy an upgrade for our own peace of mind. I would highly recommend this branch, and we are planning on doing our taxes here next year too! read more

I had my taxes done with Dorota Baczynska. She's an awesome tax preparer, very easy going and great to work with. Lots of attention to detail, she makes sure she asks for all the paperwork you need to have to get you the best refund possible. Personalized attention, very caring, and she follows up to ensure nothing is being missed, especially in a very complex tax situation that included multiple states, moving expenses, rental income, personal business - Very professional and was able to get us an awesome refund! She also provides sound financial advice about how to best use the refund. Thanks Dorota! read more

This is my 3rd year going to her block to file my annual taxes. Ying was very helpful in answering all my questions, never rushing me and articulating answers that were easy for a non-tax professional to understand. They are always friendly, professional, prompt and reliable. Last year I had some technical issues with the IRS, but h&r was there to help me through it. Ultimately I go for the 100% guarantee piece of mind and great service. read more

I've been really happy with this location. It's always good experience. I recommend Jim Robertson. He is always efficient and curious.

Ridiculous! First of all, they can't even get their appointment contact system right. They scheduled me for an appointment, I went, they were not expecting me. I should have fired you right then and there. But, I gave you the benefit of the doubt. Then an hour later, my H&R Block tax person was calling ME and asking me the tax questions! I was paying you to figure this out, wasn't I? After firing these idiots for wasting 2 days of my time, I was able to complete my own taxes with TurboTax in about seven and a half hours. How come I was able to figure my taxes out and you weren't? I think you need to fire your agent that tried to help me lol, if that's what you want to call it, and hire me instead. I will never use this service again, and I'm telling everybody I know about my terrible experience so nobody else will either. these people waste too much of your time and money, plenty of other better places to go. Stay away. read more

I've used H&R Block before at a location in Northern California, and had a great experience with them. Sure enough, I got the same professional and top-notch service when I made an appointment at this Thousand Oaks branch! Clem, Jim, and Ying all took care of me, and made filing my taxes as painless as possible. I even got a great little return this year because they did their best to ensure I got the most money back! Would definitely recommend their services to anyone looking to get their taxes done with ease. They made me feel right at home, and comfortable the entire time. By the end of the appointment, I felt like I've known them all for years. Would it sound crazy to say I'm actually looking forward to filing my taxes again next year?? read more

Cinda was great! Very patient, warm, and professional. Thank you for helping me get some money back!!

I made an appointment over the phone I arrived 10 minutes before my appointment. The lady in the front told me that Jim was running late today. She went back there to check with him. I heard him from his cubical "tell him to come back this evening". Seriously? Great professionalism! NOT.... Time to switch from H&R. read more

I would definitely recommend this H&R Block to anyone. The staff there was great. Everyone was very friendly and helpful. I want to give a special shout out to my tax pro, Ying. Her tax expertise saved me several hundred dollars in additional taxes and she made sure that I had a thorough understanding my tax return. Thank you Ying! read more

HORRIBLE! I am always shocked when a business stays afloat when it's employees are as incompetent as they are at this location. Not only does everyone I spoke with seem completely miserable but more importantly they do a horrible job. I would rather a monkey do my taxes than ever come here again. (My encounter at this specific location was with Jim- YIKES) read more

I would recommend this H&R Block, specifically Cinda. She was not only professional but also very personable. She listened to me and worked with me with no pressure. She took her time; I didn't feel rushed in the least. She quickly earned my trust as she is clearly very knowledgeable and asked the right questions to get my max refund. The office is very clean, coffee offered. All of the staff was professional and friendly. I didn't have to wait at all; my appointment time was honored. I will definitely be going back and I have recommended all my loved ones to trust Cinda; she worked perfectly for me and found money that I had overlooked when I attempted to do it myself. read more

This was my first year going to H&R Block and my experience was absolutely wonderful. I had the pleasure of meeting Ying who was very helpful and friendly. She is detail-oriented, patient and genuine. I would definitely recommend her and plan to return next year. read more

Had my taxes done with Daniel Lim who was excellent! Very thorough, hard working, caring and pleasant to work with. He covered every detail to ensure I got the maximum refund possible. This is the 2nd year I have come to HR Block with Daniel and will definitely return again. Looking forward to next time! read more

I had a very simple return, I filed online and it told me I owed money which didn't make sense to me. I thought H&R Block would be able to explain to me why, or maybe get the amount lowered. The guy doing my taxes said I owe more than I would have if I had just gone ahead and done it myself, and not only that but they would be charging me $265 for their "service". $160 more than last year because of ONE FORM. He did not tell me this one form would more than double the amount I owed them. He offered no explanation as to why my taxes cost so much, or what I could do to make sure this didn't happen again. He seemed very irritated that I was questioning why I owed them so much, and didn't even apologize for not being up front about the cost. I will never file with H&R block again. read more