Riita Deanda was so helpful. She is a real expert on taxes and very nice to work with! She gets an A+++ Julie Barbetti read more

I went to H and R Block for the first time, and they were very professional and friendly. The office is nice and clean, and easy to locate. The Tax Preparer I was lucky enough to have was Rhonda Dennis. She was so helpful and was extremely patient, explaining everything she was doing. There was some question about one of my dependents, so she did a little research and found out that I could claim the dependent. That made a huge difference and I would get a refund. Before the research, i owed the IRS money. So, I really appreciated the extra effort. I would have given 5 stars BUT, the price was a little steep and, I believe there should be more privacy when giving out confidential information. But, I would recommend for being thorough. read more

If your taxes are easy, H&R Block might work for you. However, if you have anything more complicated than a W-2, you're better off avoiding H&R Block. I usually complete my taxes on my own because they are simple, but this year had some additional complexity (I moved from another state mid-year, as well as had some self-employment income.) I went into H&R Block to get a professional set of eyes to complete my taxes to work through the complexities, but unfortunately left feeling not so confident about my choice. To start, as a new customer, I expected a little bit more of a welcome and explanation of the fees and the process. Instead, she jumped right in without any of that and left me feeling like I was leading the session, instead. Throughout the session, she did not explain anything that she was doing and was careless, sometimes leaving misspellings, etc. She lacked quite a bit of knowledge about my situation. For instance, she struggled with how to report additional income that I had received as an independent contractor, that was not enough to warrant receiving a 1099 form. She didn't know how to account for tuition that was partially reimbursed by my employer. She didn't know how to report deductions for my mileage as an independent contractor. She couldn't give me a straight answer as to if this tax filing covered the regional tax filing from my prior state. My appointment took over an hour. When we thought we were done, she received an error when trying to submit them and couldn't figure out what it was. After waiting awhile, she told me it would be better if I went home while she looked into the issue. She called me maybe 15 minutes later and thought she figured it out, but hadn't. Then she called me a bit after that and had resolved it (it was an issue with how she reported my mileage.) So I headed back. At this point, she informed me that I would owe over 400 just to file my taxes, since they had to charge me as a business because I was an independent contractor. This seemed excessive, but at this point, I wanted to get out and continue on with my day. So all in all, don't go in expecting them to know anything. All they do is enter your info in the appropriate box on their system. They won't ask you any questions to determine if your situation requires any different considerations. They won't know the answers to any questions you have. And they won't know how to handle any situations beyond a single w-2 income. If you're looking for a "professional," to help you, this is not the place for you. read more

FOUR weeks have passed & I STILL have not received the check, in which I was wrongly overcharged. It would have been easier, if I was refunded the money the day of my appointment. read more

10:00 AM appointment, still waiting an hour later with no end to the wait in sight. When you take time off work to deal with something as crappy as taxes, you expect to be in and out, especially when you have an appointment. Being given attitude for being frustrated is unsay! Avoid, avoid, avoid..... read more

honestly save your money if you just have a simple tax return try turbotax H&R block is way too expensive for their "fees" and prices ended up taking 300 $ from my tax return just for a simple 1040EZ honestly will never be going back to them read more

This was the first year I ever used HRB for tax preparation and I am very happy. I didn't qualify for the free 1040ez that they are currently promoting, but I still had a reasonable fee considering most places charge an arm and a leg. All of the tax pros know their stuff, even the one who did my taxes and this is her first year here. Everyone is really friendly and I will definitely be back next year. read more

Although H&R didn't fit my needs per situation, Phoebe helped me. She is very professional, understanding, patient and polite. I recommend her. read more

Chime was my tax rep. He was awesome! He helped me fill out an injured spouse form. He was so much help, very polite and patient.

Although we had an appointment to sign and send our taxes, they kept my wife and two kids waiting for an hour and a half. Not to mention that the lady at the front desk called 20 prior to the appointment to confirm, but didn't mention anything about a possibility of having to wait. At that time we left the previous years return with them for a "second look"and never got a call back. Now almost a year later- turns out they LOST OUR TAX RETURN FOR 2012!!!! read more