I dont have any first person experience with clean pools, besides setting an appointment for them…read moreto meet up with my old man. They were very quick to respond to my message / phone call which is huge since my dad was with out pool service for a couple months and was flaked on a couple times. After my pops meet up with Clean Pools he was very impressed and started service immediately. They are very knowledgeable and got his pool looking better then i've seen it before. He is also getting a hand rail installed in the pool and hot tub so he can safely use them. Ill Definitely recommend them to anyone i hear looking for a new pool professional

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

Marin pool and Gary's now part of MPS have been taking care of my pool in Sonoma for more than ten…read moreyears. Originally Gary serviced the pool then Charlie and now Brendan. All have been conscience and reliable

After stock many months of increased costs, I have canceled this service for my hot tub . They…read moreraised their monthly fee and started adding charges for chemicals so it worked out to about a 25% increase. Overcharged for a drain and clean as well. Seems like a "whatever the market will put up with in Marin" I did appreciate the weekly service guy (there were rough periods along the way) and Mike handled some repairs and did a great job.

hi Robert, I never received a text as per your follow up on…read moreYelp. more lies. You lied and stole $2500 from me. I'll be taking you to small claims court if I do not get my money back by April 15. Ends up my hot tub was never even broken but it was the breaker. You knew that and still took my money. You should not be able to be in business. I will not stop until I get my $2500 back. To everyone out there, avoid this business as if it was a rattlesnake.

It disappoints me to leave a negative review for anyone, especially one that operates as a solo…read morecontractor, but I feel strongly that it is important to be honest and warn anyone considering Robert's services. Initially, Robert seemed trustworthy and thorough, spending several hours looking into our hot tub and locating the problems. He informed us of the parts and steps we needed to take to hopefully repair our hot tub. He requested payment upfront for these parts and his services, which we provided. This is where he became unreliable in his performance, communication, and attendance. He reported the parts were arriving later than he had initially expected. Then the day before he was supposed to bring the parts once received, he reported he fell and could not come fix the hot tub. We rescheduled and on the new date he was due to come, he said his car broke down and he would have to delay the repairs again. Eventually, he did come out and after tinkering at the tub again, reported that we still needed one more part and that we would have to pay for it before proceeding. We realized he was requesting payment for a part he said he already ordered weeks prior, and so we requested copies of the invoices for the parts we had already paid for. He said he had to go home and get the invoices, after which we never heard from him again despite multiple messages and phone calls. We are extremely disappointed by this experience and unscrupulous nature beheld by Robert. Please think twice before considering services from this deceitful individual.

I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

Our hot tub stopped turning on, even after resetting the plug multiple times. Hector responded to…read moreour request right away and was out to our house the next day. He was highly knowledgeable and got our tub back up and running within a couple hours, and was super friendly and helpful, providing us with some tips about how to keep our tub clean without using chemicals. Highly recommend!

Hector repaired my hot tub which wouldn't heat up. He fixed it! No one else could! He is very…read moreknowledgeable and explains the problems and the steps and cost to repair. He is a meticulous worker and on his own fixed other items with the tub at no extra charge. He also taught me how to better maintain my tub. He estimated the cost out the gate and then reduced it! I would trust him with any repair in my home. He is an extremely honest, diligent, knowledgeable and conscientious worker. Repair costs are beyond fair. I told him to add me to his list of references. Five stars aren't enough for Hector!

Excellent service, quick and knowledgeable repair. I can't recommend enough. Completely…read moreprofessional and courteous, safe and skilled. Even came back the next day to double check that all was operational. Fantastic!

These guys do a pretty good job and are very reliable. I'm way out in West Marin on Tomales Bay,…read morewhich isn't the easiest place to get regular hot tub service. But it's been going well for several years now.

Shimmer Pool & Spa Service Napa, CA…read more(707) 256-9971 https://shimmerpoolandspa.net/ This five-star review illustrates why it's worth investing in expertise. Roger Mejia's Shimmer Pool & Spa Service offers science-based water chemistry analysis, expert service, and fair pricing. They have the knowledge and experience to handle pool and spa issues precisely and effectively, providing superb results and the highest level of customer satisfaction. Let me demonstrate this with our experience. Our pool was a swamp. Due to illness, we were unable to maintain chemistry levels, and the pool became duck-pond green, teeming with algae. We were doubtful that the problem could be remedied. We contacted our former pool company, with whom we were customers for 40+ years, and they kept putting us off for over a month, promising to come the next day and never showing up or communicating. We looked for another service and found that Shimmer was highly recommended by real people (not chatbots) on our local neighborhood social media. We called Roger Mejia, and he came the next day to analyze the situation. He used a high-tech computer water analysis device, which gave precise data on our pool's water chemistry. This expensive device is reviewed as the "future of water chemistry management." Roger explained that his scientific approach not only gives guidance to balance a pool's chemistry but saves time and money that might be wasted on unnecessary chemicals, treatments, and labor. He also noted that his staff are Certified Pool Technicians who attend regular training courses on state-of-the art methods and technologies for achieving perfect pool balance. We were extremely impressed by Shimmer's investments in technology and professional staff, as we have not seen such commitment by any other pool service we know. Roger analyzed the data from his mobile water lab and set a remediation plan, which he began to execute the next day. For each session, he analyzed changes in water chemistry and determined the most effective treatment. Roger is committed to excellence, and he persevered through the challenges that our nasty pool presented. He even drove to our home on the weekend to check water progress. The result is sparkling clear water, with a perfect and stable chemical balance, as verified by Roger's mobile water lab measurements. Shimmer did what they said they'd do and acted in a timely and effective manner. We were so impressed that we engaged Shimmer for weekly pool service. Again, we got far more than we expected. The excellent techs, Ricardo and Carlos, brought high-end equipment to test water chemistry, skim, brush and vacuum the pool, and add appropriate chemicals. A few minutes after completion of the service, we received an email detailing exactly what had been done, including a photo of the pool. The email identified the pool technician and included time and date of service, chemical readings, service notes detailing tasks performed, and chemicals used. Impressive. This transparency and comprehensive information illustrates the professionalism and integrity of Roger Mejia's Shimmer Pool & Spa Service. I know of no other business in this field that offers this exceptional level of performance. Throughout the pool rehabilitation process and the weekly maintenance, every Shimmer staff member we worked with was professional, courteous, and obviously experienced and talented. Their training was evident: they knew the chemistry thoroughly, performed their tasks efficiently and effectively, and communicated clearly and positively. Roger Mejia sets the tone for Shimmer. He is precise and thorough, consistently demonstrating his extensive experience, rigorous training, and dedication to excellence. It is rare to find a business so professional and so demonstrative of integrity. There's no substitute for this kind of quality. Richard B. Napa

At the beginning he was ok, but as things went on, things got more and more expensive, charging…read moremore monthly, more charges on things that were included before, less communication, and little accountability- He said he didn't have staff to service us anymore, and I had a new company come out and immediately the new guy said that there was zero conditioner in the water, so chlorine was not keeping, and also there was no float- they just continued pouring more and more chlorine and shock in- we have paid for half as many chemicals in a hotter time of year with zero problems. This guy is nice but needs more experience with pools and business in general.

Ty & his crew did an excellent job building a retaining wall & outdoor kitchen in my backyard. Very…read morecompetitive pricing and excellent workmanship & response to issues, highly recommend!

Pacific Hardscapes did my small patio in pavers in 2021. At the time, I didn't write a review…read morebecause I wanted to see how the patio would stand up over time. It still looks amazing. Ty and his crew did good work.

Very unreliable and disappointing service. The guy they had coming out to service barely took care…read moreof the pool. It never looked sparkling. You could tell there was no pride in the work. They ended up quitting on the spot when I confronted them how bad the service had been. I immediately took a sample of my pool water to Leslie's to get a report and it scored 0 out of 100. Absolutely no chlorine was present. I ended up taking care of the pool myself and it had never looked this good while this company was servicing it. Horrible service.

I have been using Fredy's for pool service and maintenance since July of 2024. In that time, I…read morehave experienced missed appointments, questionable recommendations, and shoddy service. At least four scheduled visits were missed, and in two cases I was nevertheless billed, necessitating a call to the office to get everything squared away. My pool sweep was slowing down and I was told it needed a new hose. I decided to take a look and turns out it just needed a five dollar connection piece. Finally, as can be seen in the photo, important maintenance items were overlooked. My new pool service company pulled out the filters and found the nastiest muck and growth imaginable. It's disgusting that the water in our pool was being filtered through a bog.